Information Technology Manager

Trusted IT Professional eager to contribute exceptional strategic planning, leadership, and project management expertise toward supporting an organization in optimizing performance.

Leader comfortable working with all levels of business, skilled in managing stakeholders, and capable of communicating information to technical/non-technical personnel.

Able to implement IT strategies to respond to immediate and achieve long term business goals.

Experienced with integration projects and support of enterprise class systems including ERP on a global scale, as well as delivery of targeted technical initiatives.

Seeking greater IT leadership challenges where strong understanding of IT enterprise hardware/software infrastructure development, implementation and support, project direction, and Agile/Waterfall software development with strategic SDLC knowledge are valued.

Core Competencies

sSourcing and Vendor Management

sDeep Knowledge of Tech Support Strategy

sExceptional Budgeting/Cost Containment

sGlobal End User Service and Support

sExtensive Global M&A Experience

sPMP Certified Project Leadership

sOffshoring and Outsourcing Resources

sFull Software Development SDLC

sExceptional Project Management Expertise

sAligning IT Initiatives with Business Goals

sEnterprise IT Deployments and Upgrades

Multi-disciplinary Global Team Leadership

Career Experience

Severn Trent Services (acquired by De Nora Water Technologies), Colmar, PA 2013 to Present

IT Manager/Business Systems Manager

Leverage strong IT leadership, effective support, and project management oversight to serve in a director role reporting to the CFO of De Nora; additional responsibilities include stepping in to take over CIO leadership role to complete merger’s integration of two separate business technologies into one cohesive IT infrastructure. Manage $4.2MM budget including development and oversight of expenditures and offshore service desk.

Oversee IT operations and support for 450 personnel with IT presence in eight countries including UK, Italy, Spain, UAE, China, Singapore, Japan, and the U.S.

During M&A process, represented IT operations in strategic acquisition negotiations, developed TSAs, and collaborated with PwC to record/document key IT interfaces, processes and procedures including workflow, staff, and integration standardization.

Continue to lead post-acquisition IT initiatives that separate Severn Trent Services domain from De Nora Water Technologies while driving IT integration deliverables including data center separation and relocation.

Success in deployment of first corporate mobile applications that integrate with existing systems providing field service workers greater efficiency tools.

Project/Staff Leadership

-Global deployment of Concur Expense, a SaaS product to users in the UK, foreign workers in Europe, and the U.S. for British and English versions.

-Oversight of three additional global software deployments including Salesforce, ProjectWise, and Daptiv PLM; development and delivery of project scope, oversight, and post-implementation support.

-Direct all aspects of separation and integration between the two merging companies including full infrastructure, applications, hardware, software and licensing, networking, and Oracle data center move.

-Direct a multi-disciplinary team of remote and onsite personnel with current oversight of remote help desk team located in India.

-Reduce IT burden and costs by outsourcing customer billing functions to 3rd party vendor.

Diane Czerviski, MBA – Page 2

Ocwen Financial, Ft. Washington, PA 2013

Business Relationship Manager – Finance

Transferred from M&A GMAC to Ocwen with an established IT group in place; assisted in IT integration engagement and overall merger of both enterprise infrastructures into one system within the finance and treasury business divisions. Managed timely closures of several key projects from legacy GMAC systems to Ocwen platforms before final decommission.

GMAC Residential Mortgage/GMAC Rescap/Ally Financial, Ft. Washington, PA 2002 to 2013

Director, Finance Business Systems 2010 to 2013

Promoted to Director and managed large and diverse technology platforms including complex data repositories, .NET applications, custom in-house applications onsite and vendor-hosted Hyperion Planning global presence, and COTS systems. Served as Level 2/3 IT support to all end users and oversaw corporate PeopleSoft General Ledger program. Managed $7MM budget.

Oversaw corporate non-ledger customer in-house financial systems and data warehouses including SAP integration; supported seamless integration of applications and middleware technologies.

Collaborated with auditors and consultants that assisted in preparing for merger including documentation for potential bidders/company buyers.

Renegotiated software and support maintenance contracts that significantly lowered new vendor contracts that reduced costs by $2MM.

Led cross-functional team including developers, project managers, and business analysts that totaled 35 FTEs and various personnel in two locations, PA and MN.

Utilized a variety of SDLC methods that included Waterfall, Scrum, and Agile methods in software development and deployment.

Managed a widely-diverse vendor list including software, SAS for external platforms, hardware, infrastructure voice/data, maintenance providers, and support contract vendors.

Finance Systems Manager/Project Manager 2002 to 2009

Directed Finance IT operations oversight for eight core business platforms; managed four front line managers and 30+ indirect reports within team environment. Provided key technology recommendations to executives and completed two organization mergers. Promoted to position.

Built a large data warehouse for finance specific utilization and directed entire multilayered project that brought in data from 14 sources including integration, data, and multi-use environments.

Served as PMO sponsored committee member including data governance and new SDLC documentation standards; SDP governance participant, member of working committee, and of Clarity Advisory Team.

Managed program for Phase one of corporate integration between two internal organizations, directing several key software development projects and a large Oracle data warehouse. .

Early Career

R&B, Inc. Colmar PA – Project Manager /Senior Business Analyst

Completed 2 ERP deployments for company acquisition; 2nd international ERP deployment in Stockholm, Sweden.

ADVANTA Mortgage Corp., Horsham, PA – Project Manager/Senior Systems Analyst

Education / Certifications

Temple University, Philadelphia, PA

M.B.A., Information Science

B.B.A., International Business

PMP Certification 79491 thru 12/2019 APICS Certification – CPIM (expired)

Masters Certificate in Applied Project Management – Villanova University

ITIL Foundations v3

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