Manager Support

Erik Wideman, MBA

**** ********** **. 678-***-****

Cumming, GA 30041 acxs2y@r.postjobfree.com

Professional Summary

Senior Technology Leader with over 16 years total experience. Areas of expertise include architecture, implementation, technical training, and on-going support of infrastructure, LAN/WAN connectivity, and telecommunications.

PROFESSIONAL EXPERIENCE

Safe-Guard Products International, Atlanta, GA 2005-Present

Global IT Manager (2013 – Current), Infrastructure Manager (2005 –2013)

Utilized business knowledge to implement appropriate technologies to facilitate growth and minimize downtime. Architect and build infrastructure to efficiently grow the business from $50M to $1B.

Negotiated contracts with vendors including pricing and SLAs to reduce costs and minimize downtime.

Managed team of Cisco network and voice engineers.

oTeam consists of full time employees, off shore resources, and consultants.

Architected and supported MPLS network between main datacenter, DR datacenter, Irvine office, Mississauga call center, Lake Hearn call center, and corporate headquarters.

Spearheaded an office move, a datacenter move, multiple office expansions, and three office openings.

oTransitioned from on-site datacenter to Co-Lo datacenter, saving $200K annually while improving uptime and reliability.

oOpened a call center in Mississauga helping Safe-Guard sign several major Canadian accounts.

oOpened a sales and training office in Irvine, CA in less than 45 days.

oOpened a second 90 seat call center in Atlanta within 30 days.

Instituted technology to reduce costs and increase efficiencies in operations.

oInstalled a document management system eliminating lost paperwork and increasing the efficiency of finding documents.

oConsolidated 15 fax machines with a fax server eliminating misplaced faxes.

oReduced hardware and power cost and increasing uptime by moving to a VMware virtualized environment and a NetApp SAN.

oCompleted two Cisco phone system migrations increasing the capacity to service additional clients.

Migrated from Inter-Tel PBX to Cisco UCM, and UCCX VoIP environment.

Upgraded the UCCX environment to UCCE.

Recruited engineers and system support specialist to support Safe-Guard’s growth.

Piloted IT through initial SSAE-16 audits.

oDeveloped and implemented IT usage and security policies including password policy, Internet usage policy, email usage policy, and business continuity plan.

Shapiro & Swertfeger LLP. Atlanta, GA 2004-2005

Technology Manager

Provided strategic IT leadership, direction, and support for this Atlanta based law office.

Researched, evaluated and recommended technologies to reduce costs and increase productivity.

oRecommended upgrading postage system to a system with a folder, stuffer, and sealer to automate sending 20,000 to 40,000 pieces of mail per month.

oRecommended installing a document management system to eliminate lost paperwork.

oNegotiated contracts with printer/copier companies.

Verified the office was adhering to corporate security policies.

Led the implementation of a web based case management system.

oSourced rental computers for three weeks of training classes with the vendor prior to going live.

oWorked with the vendor to verify all computers met the minimum system requirements for the new application.

oReported issue with the application to the vendor and to the corporate office so they could decide on a roll-out plan for the rest of the law offices.

Completed various special projects for the owner.

Erik Wideman, MBA Page 2 acxs2y@r.postjobfree.com 678-***-****

Growing Family, St. Charles, MO 2000 - 2003

Network Engineer (2002 – 2003), System Support Specialist II (2002 –2001), System Support Specialist, (2000-2001)

Hired to build a team to support two offices and promoted twice within 3 years.

Utilized technology to reduce support time and costs of 1000 workstations and 200 servers.

oImplemented SMS 2.0 to push updates and install software.

oCreated Group Policies to push policies and software.

oDesigned and installed Magic helpdesk system.

Participated in several cross-functional teams during different phases of Growing Family’s SAP implementation.

Created SLA policies for the support team.

Planned and distributed projects for my team.

oHeld weekly status meetings to verify projects were on schedule.

oRedistributed workload as necessary.

IBM, RTP, NC 1999-2000

Server Support Specialist (Contractor)

Joined server team 5 responsible for supporting entire line of Intel based servers.

Provided support to all of IBM’s customers worldwide.

oPerformed problem determination on servers.

oAssisted customers with design and installation of servers.

oResolved issues all hardware components.

oSupported IBM, Microsoft, and Oracle clustering solutions.

CompuTechs, Inc., Raleigh, NC 1997-2000

Owner

Started a small consulting business providing computer and networking architecture and support.

Sold and serviced computers for small and medium sized companies.

Designed and supported networks.

Made sales calls to prospective clients.

Angelica Textile Services, Durham, NC 1997-1999

AS/400 Lead Operator / Desktop Support

Recruited to consolidate AS/400 operations in Durham, NC.

Spearheaded move of Eastern division AS/400 operations from St. Louis, MO to Durham, NC.

oRelocated to St. Louis for three months to learn AS/400 operations.

oCoordinated the move of the hardware from St. Louis to Durham over a weekend.

oTrained a new AS/400 operator in Durham.

Completed move of Western division AS/400 operations from Brea, CA to Durham, NC.

oTraveled to Brea for two weeks to train with the existing AS/400 operator, and trained two weeks with the operator in Durham.

oTrained an additional AS/400 operator on the Western division operations.

Assisted plants in the Eastern division converting to the Western division operations.

EDUCATION & ADDITIONAL INFORMATION

Georgia Institute of Technology, Atlanta, GA

Master of Business Administration

University of Missouri St. Louis, St. Louis, MO

Bachelor of Science in MIS

Contact this candidate