Robert M. Price

*** ****** *****

Chagrin Falls, OH 44022

440-***-****

Summary:

Creative customer service professional with over twenty years of experience in customer service in the Linear Motion Industry requiring exceptional service and application skills. Demonstrated ability to successfully introduce new Linear Motion products into the market involving customer service and sales skills. Overall twenty three years of experience in customer service in three different types of business environments.

Major Accomplishments:

Customer Service

Established strong solid business relationship with large OEM’s in Northeast Region

Established sales liaison / go between customer service and manufacturing to better serve customers.

Used Excel to track % of on-time shipments for OEM accounts to increase customer satisfaction

Trained new employees

Sales/New Products

Estimating/quoting from customer blueprint and description of what they need

Set up follow up procedure on quotes which in turn helped increased sales

Work History:

Keystone Bolt & Nut Company – Valley View, OH 2014 - Present

Inside Sales Specialist

Customer Service

OTP Industrial Solutions – Cleveland, OH 2013 – 2014

Customer Service – Inside Sales

Technical Sales

Life Line Screening LLC – Cleveland, OH 2004 – 2012

Resolution Team Customer Service

Customer Service – Inside Sales

ITW Anchor Fasteners – Bedford Heights, OH 2003 - 2003

Customer Service Ford Account

Profile Group LLC - Solon, OH 2002 - 2003

Senior Customer Service

Nook Industries – Cleveland, OH 1989 – 2002

Senior Customer Service

Regional Sales Manager

Customer Service

May Company – Cleveland, OH 1987- 1989

Human Resource Assistant

Customer Service/Credit Analyst

Education:

Kent State University –Psychology

Basic Supervision

University of Industrial Distribution

University of Alabama Birmingham

Professional Development Program

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