Microsoft Office Technical Support

FONDA BARNES

PROFESSIONAL SUMMARY

Technical professional with extensive experience resolving technical issues (Levels 1, 2 and 3), vast knowledge of multiple operating systems as well as hardware troubleshooting, installation and management

Computer/network operations experience in various environments (school, corporate) with mixed computing environments including UNIX, Windows, 2003-2010 servers

Over 10 years’ experience with 8 different operating systems

Staff Training, Mentoring & Evaluation

Staff Training software specific as well as Microsoft support and training

Customer satisfaction specialist

Standby/Failover Administration

Forms and Reports Development

Database-Backed Web Solutions

SKILLS / TOOLS

Operating Systems

Hardware

Software

AIX; DNS/DHCP; Novel NetWare 3x,4x; Novel Server; TCP/IP; Windows NT Server, Workstation, 2003- Win 8; Unix

Active Directory; Routers/Switches; Wireless Points configuration; PC Configuration; Hard Drive; CD-ROM; Memory; Modem

Windows 2000, XP, Win 7, Win 8; Microsoft Office 2003 – 2016; WordPerfect; Paradox; Lotus; Outlook; Domino

PROFESSIONAL EXPERIENCE

Experis/ ManPower, Chicago, IL

January 2016 – November 2016

Business Engagment

Provide training and productivity consulting on company existing technology to better utilize and reduce work hours necessary for tasks in the field.

Provide assessments on individuals daily functions and help them use the tools they have available to be

more efficient and increase productivity.

Provided classroom and individual training on tools already in environment, and upcoming new technology being implemented.

TeamWorks, Chicago, IL

July 2000 – January 2016

IT Consultant

Provide technical support for several Chicago public and non-for-profit firms, along with public and charter schools within Chicago and Detroit. The areas include but are not limited to, hardware and software installation, and IT support, at all levels, network design and implementations.

Key projects:

Provide 2nd and 3rd level Help Desk support for clients by answering on-site calls, as well as, managing and maintaining Domino Lotus Server.

Software Specific Training camps and Training end-users on daily computer interaction.

Provided desk side support and training for employees.

Design and oversee installation of LANs within schools with various populations (small, large-scale).

Review LAN designs for school district to determine efficiency, accuracy and cost control measures.

Material list customization for Local Area Networks (LANs) for county-wide school district.

Review and evaluate LAN and Wide Area Network (WAN) topologies to determine appropriateness of fit, maintaining construction and network hardware.

Conduct audits for Chicago public and charter school system.

On-call consultant for various Chicago clients, providing maintenance and all software/hardware issue resolution.

Provide Network Administrator support for various charter schools.

EDUCATION

DeVry Institute of Technology, Addison, IL

Bachelor of Science, Major in Telecommunications Management 10/2000

Olivet Nazarene University, Kankakee, IL

Computer Information Systems 1995 - 1997

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