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Customer Service Representative

Location:
Ottawa, ON, Canada
Posted:
December 05, 2016

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Resume:

ANKITA SAINI

Unit-*, **** Gladstone Avenue, Ottawa, K1Y 3G8, 613-***-****,

acxrz4@r.postjobfree.com

CAREER OBJECTIVE

A recent graduate from Carleton University with a focus to join an organization that enables me to provide best of my technical, analytical and professional skills. A career that allows good learning and implementation of new technologies in Networking. TECHNICAL SKILLS

Clear understanding of OSI model and TCP/IP model.

IPv4 and IPv6, Subnetting, Troubleshooting

Wireless Networks and Cellular networks.

VPN, LAN architecture, WAN architecture and Wi-Fi technologies.

Experience of Cisco Packet Tracer, Wireshark, Virtual Box.

Switching and routing protocol concepts like STP, OSPF, RIP, Access Control Lists implementation.

Access Control List to implement a firewall.

Data Centres and data centre connectivity, survivability.

Operating System: Windows 98, Windows XP, Window 7 and Windows 8, Window2008, Window 2012.

Experience in MS Office: Word, Excel and Power Point. INTERPERSONAL SKILLS

Good technical and customer service background which helps in grasping the essence of the task given.

A learner always. A strong will to learn new networking technologies.

Aiming to work in a target driven environment.

Flexible to changes and spirit of team work and co-operation.

Around 2 years of excellent customer service.

Fluency in English, Punjabi and Hindi

CERTIFICATION

Cisco Certified Network Associate (CCNA) August 2016- August 2019 PROJECTS AT CARLETON UNIVERSITY

Configuration of switches, routers and bridging.

Subnetting and IP addressing.

Design and Implementation of Experimental Shortest Path Bridging (SPB) Network Simulator on GNS-3.

Security and Privacy Enhancing Multicloud Architecture.

Cross-layer design and big data in mobile (vehicular) ad hoc networks.

Data Center Networking and Data Center Security.

5G Enabling Technologies and Research challenges. EXPERIENCE

Walmart Canada Customer Service Representative November 2015- Present Ottawa, ON

Client side dealing, with proper company policy.

Customer Satisfaction with quick and efficient services.

Call transfers and departmental call management.

Safety and security of workplace ensured.

Tejas Networks May 2013-June 2014

Bangalore, India Network Support Associate

Installation and configuration of Cisco devices: Cisco 2800, Cisco 2900.

Configured Switching protocols (STP), routing protocol (OSPF, BGP, EIGRP) analysis and management.

Configuring and Troubleshooting VPN (SSL VPN, IPsec) NetMax Technologies Pvt. Ltd. June 2012-March 2013 Chandigarh, India Laboratory Technician

Hands on with Cisco Packet Tracer.

Lab experiments of the protocols: OSFP, RIP, EIGRP, ACLs.

Network support: IPv4 and CIDR

Implemented firewalls, configured DNS services.

Terminal Ballistics Research Laboratory, DRDO January 2012 -June 2012 Government of India Student Intern

Studied and learned the basic concepts of networking.

Technical support for LAN connectivity.

Testing and troubleshooting the switches and routers as experiments. NetMax Technologies Pvt. Ltd. Internship June 2010 - August2010 Chandigarh, India

Basic networking technologies and devices.

Router configurations, connections and troubleshooting.

IP addressing, Subnetting.

NAT addressing and IPv6 concepts.

EDUCATION

Masters of Engineering, August 2014- June 2016

Carleton University, Ottawa, Canada

Majors: Systems and Computer Engineering

Bachelors of Technology August 2008-April 2012

Rayat and Bahra College of Engineering and Biotechnology Majors: Electronics and Communications Engineering VOLUNTEER

Generation Saviours Association December 2013- May 2014 Mohali, India Network Technician: Volunteer

Data entry and management responsibilities.

Handling IT work for the organization, installing the devices for the office and maintenance for the office.

LAN connectivity of the office and maintenance.

Build and configure PC workstations, printers.

Generation Saviours Association December 2012- May 2014 Mohali, India Volunteer

Organised fund raising events for underprivileged youth to help them quit smoking.

Sessions to educate youth and their families against smoking.

Help the under age children quit smoking.

Color Vibe, Ottawa Volunteer August 2015

Organised and managed the whole event with the team that came from U.S.A.

Handled the financial department of this event. Time management and financial management skills developed to a new level.

EPIC WALK, Ottawa Volunteer September 2015

Organised by the Ottawa Regional Cancer Foundation and encouraged the people participating in the event walking for the fund raising for the foundation. REFERENCES - Available upon request.



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