Thomas Jackson

** **** *****, ***********, ** – *3053 – Cell 603-***-**** – acxryx@r.postjobfree.com

Information Technology Professional

Network Design ~ IT Management ~ Project Management

Technical Infrastructure

Project Management

Technical Troubleshooting

Software Configuration

Vendor Management

Server Optimization

Network Diagrams

Teambuilding & Leadership

Analytical, highly adaptable professional with extensive experience developing and implementing systems geared toward improving quality, efficiency and outstanding customer service.

Accomplished communicator, able to present very technical materials to non-technical teams to ensure understanding and implementation of new systems or procedures throughout the company.

Skilled troubleshooter focused on a hands-on approach to identifying, isolating and resolving technical issues.

Strong knowledge within Microsoft-based PC / Server environments, along with all secondary processes.

Benchmarks & Milestones

●Developed and implemented a Ticketing System to ensure seamless IT support for the employees.

●Created and presented standardized operating procedures including backup and disaster recovery procedures.

●Presented comprehensive training to multiple departments on system procedures and operations.

●Developed process and procedures for end user support

●Created, launched and administered WAN/LAN across multiple company locations.

●Key role in developing KPI’s for department and service performance.

●Implemented virtualization of legacy software systems and servers.

●Key role in developing OnBoarding programs for streamlining new hire process.

Career Progression

FoodState, Inc. Londonderry, NH 2012-Present

Information Systems Analyst

Principal analyst providing technical support and system development for the entire company using ITIL methodology. Create and maintain network drawings, schemes, and documentation. Troubleshoot all server, hardware and software abnormalities. Develop and perform regular data patches, backups and disaster recovery for Apple and Microsoft Windows systems. Lead new employee onboarding and administer all technical assets.

●System Integration: Implemented a new Network infrastructure to support ERP implementation, while continuing to manage the legacy operations during the transition. Execution of AeroHive WIFI infrastructure across 3 separate facilities.

●Project Management: Integral participant in transitioning the company's cloud based email to the application system of Google Apps Enterprise.

Biosan Laboratories, Inc. Derry, NH 2001-2012

Information Technology Manager

Managed IT department across multiple facilities and directed daily operations of Manufacturing Information Systems. Sourced, implemented and maintained document management system. Created network Diagrams and SOP documentation.

●IT User Support: Supported users daily. Developed process and procedure for supporting the end users. Implemented internal support ticket system to streamline user support requests.

●Systems Development: Led in decision making for hardware / software requirements, under department budgets.

Atlantic Canadian Opportunities Agency Moncton, New Brunswick 1999-2001

LAN Technician - Network Administrator - System Analyst

Provided timely support for all hardware, software and networking systems for 230 employees.

●Project Management: Teamed with various technical leaders to define all requirements, resolve any technical concerns, and successfully complete project plans.

Early Career Experience

NCA Business Solutions Moncton, New Brunswick

Technician - Network Engineer

Identified and repaired operating system and network issues as well as supervised the IT department.

●Network Design: Designed a customized IT system and implemented procedures company wide.

Willow Office Specialties, Inc. Moncton, New Brunswick

Sales Manager - Technician

Worked in-depth with customers to identify PC and network problems and recommending solutions for their setup, administration and support. Provided administration support of the Novell network for the company.

KB Compu-Tronics, Ltd. Moncton, New Brunswick

Store Manager - Computer Technician

Managed store-wide operations for sales and computer repairs. Provided hands-on technical repairs as well as consult services to customers.

Technology Proficiencies

Applications:

Microsoft Office, Visio, Windows DHCP, DNS, AD User Management, SAGE MRP, Microsoft Navision, JustFoods ERP, Google Apps Enterprise.

Operating Systems:

Windows Server 2003/8/2012, Windows, Linux, UNIX, Mac OS, Microsoft AD, HyperV, Cisco Meraki, Webmin, TeleVantage PBX and Auto Attendant

Hardware:

Supermicro Server Platforms, Storage Systems, PBX/VoIP Phone Systems

Languages:

Salt, Soap, Batch, FoxPro, XML, HTML, PHP, JavaScript, ASP.net Basic, Visual Basic

Operations:

Network Design, Routing, Protocols, Traffic Monitoring, Network/Internet Security, Meraki Firewall, VPN, Web Filtering, Network Connectivity, Active Directory

Education and Certifications

SOUTHERN NEW HAMPSHIRE UNIVERSITY, Hooksett, NH

Bachelor of Science, Information Technology (projected graduation 2018)

Certifications

Certified Novell Administrator CNA A+ Certification

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