Manager Customer Service
Resume:
Joel Ortega
Sandy Oaks TX 78112
Objective
Seeking the opportunity to apply the experience gained through my previous employments and various personal experiences. Create a rewarding working relationship within your company and between the company and vendors/clients.
Experience
Service Advisor
Tricolor Auto Group, LLC
June 2016 – Present (6 months) 6300 Bandera Rd. San Antonio TX 78238 Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintain automotive records by recording problems and corrective actions planned. Update job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and gain the trust of the customer through honest fact and details. Senior Pastor
Calvary Chapel South San Antonio
August 2015 – Present (1 year 4 months)San Antonio, Texas Area Minister unto the Lord in regular personal worship and praise. Give myself to the ministry of the Word and prayer (Acts 6:4) and seeking to walk uprightly before the Lord in my personal life. I seek the mind and heart of God. Teaching/shepherding of the Church. Give considerable time to the study of the Word and teach the Scriptures to the flock by precept and example. Continuously aiming to feed the flock, equip the saints for ministry, and guard the Church against the attack of the enemy. Give leadership to the church Elders, and the general Church body and its ministries. As the Pastor I have general supervision of the entire Church and charge of all services, gatherings and meetings. Joel Ortega
22943 Shady Forest Dr.
Sandy Oaks TX 78112
Production Control & Logistics Supervisor
HERO Assemblers
March 2007 – June 2016 (9 years 4 months)San Antonio, Texas Area Operate under Toyota's "Just in Time" philosophy. Through relationship building/maintaining with all our company's suppliers and Team Members. Perform incoming material audits to ensure all material is on-hand before releasing to build on production line, Cycle counting inventory and reporting results, Storing information in EDI Data base and management of data to ensure EDI database is up to date and correct with excel planning sheet, Review and manage production material usage, Prepare production reports and monitor, analyze and report performance to schedule of production and production support activities, Oversee the physical movement; ensure security and accountability of inventory through transactional documentation, process and procedure verification, conduct monthly inventory planning and physical audits, Reconciliation of inventory and database discrepancies side by side with management and accounting personnel. Coordinate and schedule material purchases from suppliers located in USA, Canada, Mexico and Vietnam. Schedule and coordinate pick up and delivery dates/times. Continuous communication with major suppliers such as Goodyear, Michelin, Bridgestone, CMWA and others.Facilitate communication and freight coordination between internal departments and key external transportation groups. Act as the primary contact for day-to-day transportation support that includes all domestic and international freight movements as well as import/export compliance matters. Coordinate and affect change in shipment processes to ensure the highest levels of performance in the areas of cost reduction, on-time delivery, availability and lead-times. Establish standard reporting and monitor shipments to ensure on-time pick-up and delivery. Proactively follow up on freight issues as required and communicate issues to all parties. Receive, resolve and report on routine customer & supplier inquiries concerning freight disputes, shipment returns and replacements. Joel Ortega
22943 Shady Forest Dr.
Sandy Oaks TX 78112
Councilman
City of Sandy Oaks Texas
August 2014 – September 2015 (1 year 2 months)Sandy Oaks Texas Adopt ordinances, resolutions, policies and regulations for the health, safety and welfare of the current and future inhabitants of the City. Establish policies for the effective and efficient delivery of municipal services to the City. Establish goals, objectives and performance measures for the City Government and the City Manager. Create departments, divisions, bureaus, offices and citizen advisory committees necessary for the efficient and effective operation of the City. Work with citizen advisory committees established by the City Council to formulate recommendations to the City Council on policies, projects and spending allocations. Every member of the governing body is expected to take committee assignments and attend all committee meetings. Adopt master plans for water, wastewater, storm drainage, parks, municipal facilities to guide the City’s future development of critical infrastructure. Approve all zoning changes, subdivisions and commercial and industrial site plans. Approve expenditures of City funds. Promote good relations with federal, state, county, and other municipal government agencies. Appoint and remove if necessary, by majority vote, the City Manager. Perform other duties established by ordinance, resolution, contract or regulation. Account coordinator
Rent-A-Center
November 2006 – March 2007 (5 months)
Coordinate product purchases to be delivered to customer’s home. Maintained accounts up to date with customer's information. Assisted with product delivery and recovery. Customer service calls, taking payments over the phone, assisting to customer’s needs/complaints. Data entry. Supervisor
Joel Ortega
22943 Shady Forest Dr.
Sandy Oaks TX 78112
Fry's Electronics
February 2002 – October 2006 (4 years 9 months)
Maintain a personnel structure and staffing level to accomplish the Warehouse and Receiving mission in an effective and efficient manner. Interview and recommend applicants for hire as Warehouse and Receiving Associates.
Planned and coordinated work, trained and evaluated performance of Warehouse and Receiving Associates; ensured their ability to safely operate material handling equipment to move materials to and from storage configurations; Counseled, recorded, and disciplined as necessary. Developed Crew Leaders to effectively oversee the daily routines of their assigned Crew Members. Maintained equipment structure and level to accomplish the Warehouse and Receiving mission in a safe, effective manner. Provided appropriate equipment and racking to ensure the safe transport and storage of all materials. Researched material handling equipment to ensure procurement of the most suitable equipment in terms of performance, safety, reliability, and cost. Monitored the unloading of all materials into the Receiving Department; Ensured materials are staged for counting and inspection; Ensured receiving reports accurately report material received. Resolved discrepancies with Accounting regarding invoices, packing slips, and receiver reports. Monitored the flow of paperwork from Receiving to Inventory Control for timely data entry. Oversaw the movement of material from Receiving to the Warehouse in an efficient, effective, and safe manner. Monitored and measured Receiving and Warehouse performance for accuracy of locator, receiving reporting, movement and storage of material, and transfers to sales floor. Certifications
Forklift Driver instructor
Toyota Lift
February 2013 – February 2016
Personal and vocational Courses
Joel Ortega
22943 Shady Forest Dr.
Sandy Oaks TX 78112
HERO Assemblers
● Forklift Driver Trainer
Independent Coursework
● Entre-leadership
● Financial Peace University
● Parenting
● Pre-marital counseling
Languages
1. Spanish
Native or bilingual proficiency
2. English
Native or bilingual proficiency
References
PRAHN MOHNANI S TORE
MANAGER FRY'S ELECTRONICS
Keith Yanosko T reasury
Analyst USAA bank
acxrxm@r.postjobfree.com
Continued...
Michael Fuentes
Joel Ortega
22943 Shady Forest Dr.
Sandy Oaks TX 78112
Manager
CPS Gas
acxrxm@r.postjobfree.com
Rich Garcia
Manager
HERO Assemblers
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