ANDREW O’DELL

** ********** ***** ****: 610-***-**** Voorhees, NJ 08043 E-mail: acxrx9@r.postjobfree.com Home: 856-***-****

Information Technology Professional with 20 years of education, experience and knowledge with customer service, software/hardware/LAN/WAN testing, installation, training, and support experience. Familiar with writing SQL statements and Unix shell scripts as well as importing data from databases and running reports. Excellent testing, problem identification, and resolution abilities. Skilled at communicating with users, vendors, clients, support groups, management, techs & engineers at all levels. A hardworking team player who is also an effective and productive individual contributor.

TECHNICAL TRAINING

Diploma in C/C++, COBOL, CICS, Unix, and Microsoft Office Products.

Certificates in Windows, Perl, FoxPro, & Unix.

TECHNICAL SKILLS

Languages: C/C++, Perl, Unix Shell Scripting, FoxPro, SQL, COBOL, and CICS.

OP/Systems: Windows 9x - present, Unix, DOS, IBM midrange, and HP Mainframe.

Databases: MSSQL, Sybase, Informix, and Oracle.

Software: Microsoft Office Products, Active Directory, Sales Force, WebEx, Service Desk Express, VMware ESXi, VSphere, Lotus Notes, Heat, Remedy, pcANYWHERE32, Hummingbird Exceed, Multi View Desk Top, Reflections, Meditech, and Unity.

Monitoring Software: Zabbix, Nagios, SilverBack, PRTG,

Hardware: DELL, IBM PC and compatibles, IBM RS6000, HP3000, Sun Solaris, SCO, LAN, WAN, AT&T, Xerox, Okidata and HP printers.

PROFESSIONAL EXPERIENCE

QSI/NextGen Healthcare Inc, Horsham, PA 03/05-05/16

WellCare Supervisor/Technical Engineer

Install 3rd party monitoring software via WebEx for our clients.

Saved our company over a half a million dollars! When our vendor discontinued their software they no longer updated or supported it. I then needed to update & support the hardware & software saving our company over $600k in support fees for over 6 years.

Install, Setup, Monitor, Alert & Report on 1500+ clients’ hardware and software over 5,000 devices/servers.

Contact clients when major issues arise & setup monitoring software to automatically to open ticket with our support.

Recommend solutions and forward links to documents & videos that I created to help clients with issues.

Worked with other groups & Departments: Marketing to help promote our WellCare/Monitoring Program, Sales Group to help sell our software, Support Group to help clients with issues, Field Techs to help install the 3rd Party Software.

Supplied Reports to upper management to find new ways in helping existing clients & to help our Sales Team.

MERCY HEALTH SYSTEMS, Conshohocken, PA 02/04-3/05

Help Desk Analyst

Answer incoming calls, voice mail, and emails, resolve issues, and assign calls to appropriate group or personnel.

Resolve issues with HP printers, PC’s, Windows 9x and 2000 operating systems, and software such as Meditech and Unity, and reset user passwords.

Utilize HEAT Call Tracking software for tracking issues.

PROMISSOR, Bala Cynwyd, PA 08/02-02/04

Computer Operator

Monitor HP3000 Main Frame and IBM RS6000 Mid Range Computers, load backup tapes, monitor backups and other system processes, batch processes, and print out reports. Utilize Reflections Software to logon to HP Main Frame and IBM Mid Range computers, work with Windows 98 & 2000, and Lotus Notes on a daily basis.

ANDREW O’DELL

Cell: 610-***-****

E-mail: acxrx9@r.postjobfree.com

HNC SOFTWARE INC, Cranbury, NJ 05/00-08/01

Applications Support Specialist

Worked in 2nd level technical support group for a wireless telecommunications software company. Used Hummingbird Exceed to logon to HP-UX, Sun Solaris, and SCO Servers also used Windows 98 on a daily basis to support clients. Tested, resolved issues, wrote procedures for resolving issues, provided customer service, wrote Unix Shell Scripts and SQL Statements, ran

reports, and imported information from databases into Word documents and Excel spreadsheets. Have extensive knowledge and experience with Unix Shell Scripts, command line, FTP, etc.

Noticed subscribers were still making calls after using all of their credit. Worked with programmers to find a work around until a fix was made, saving our company thousands of dollars.

Wrote SQL Statements and Unix Shell Scripts to trouble shoot and support our clients.

PEP BOYS, Philadelphia, PA 01/97-04/00

Systems Engineer/Administrator/Programmer

Started out as a Field Installation and Support Technician. Installed and supported hardware including: servers, printers, monitors, UPS, hubs, routers, and time clocks. Also, installed and supported Point-of-Sales and Time-In-Attendance Software Packages. Later moving into the Point-of-Sales Development Team: tested, installed, and supported above hardware and software packages. Used Lotus Notes and Remedy on a daily basis.

Was the sole person responsible to worked with QA to test the entire Point-of-Sales and Time-In-Attendance software and hardware systems to ensure proper functionality prior to Y2K. Reported any issues to other programmers and management.

Used pcANYWHERE32 and Multi View Desk Top to remotely support store systems and train employees.

Made changes to Unix Shell Scripts that were downloaded to the company’s chain of 650 plus stores.

Worked daily in Unix, Windows, and DOS to test, troubleshoot, and support software and hardware.

VOLUNTEER WORK

Coaching, Voorhees & Marlton, NJ

Street Hockey - Head & Asst Coach, 5 seasons.

Football - Asst Coach - 3 seasons.

Baseball - Asst Coach - 3 seasons.

ALZHEIMER’S ASSOCIATION, DELAWARE VALLEY CHAPTER, Marlton, NJ 04/02-07/02

Volunteer

Worked with ACCESS Database Tables: creating, updating, and inputting information into databases. Answered calls, contacted organizations for information and support. Helped with computer related problems including email accounts and networking.

Also helped with setup for a golf tournament.

EDUCATION

Diploma in Computer Programming Diploma in Business

Computer Learning Center, Philadelphia, PA Academy Park HS, Sharon Hill, PA

HONORS

Student of the Month in COBOL

GPA: 3.6

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