SUSANNE CHRISTMAS

acxrwz@r.postjobfree.com

301-***-****

INFORMATION TECHNOLOGY QUALIFICATIONS SUMMARY:

** *****’ experience in technology with management background, Local Area Networks (LAN) and Wide Area Networks (WAN) architecture, Enterprise Content Management and Information Technology Assessor. Skills include effective and timely planning, scheduling, monitoring and delivery of services within budget. Management of rapid implementation of Content Management and Window System. Expedient development of custom technical manuals. Assessment of new technology for implementation of improved over role enterprise infrastructure. Provision of effective customer service. With excellent bilingual skills in English and Spanish.

PROFESSIONAL EXPERIENCE

AREMITACORP Silver Spring, MD 5/2014- Present

Enterprise Assessor/Network and Systems Architect

Assessments and Enterprise network design for small businesses IT Training in a classroom setting and in webinar and format Troubleshot and maintained all server functions and infrastructure across systems including switches, routers and firewalls appliances using advanced root-cause analysis techniques. Documented all server and network issues for analysis. Collecting, identifying, defining and organizing detailed user and Information Requirements for SharePoint Evaluate publishing and content management processes, configurations, security requirements, web application architecture, and provide a solution that meets customers technical and business requirements Management of network engineers, network administrator’s another staff. 6K SYSTEMS, INC. Leesburg, VA 8/2012- 6/2013

MIS Manager

Managed IT staff and day-to-day operations for 6k Systems, Inc. MIS Department. Researched and evaluated network hardware and software options. Performed IT duties to ensured network connectivity for the Internal Revenue Services. Performed network configuration of computer equipment such as network servers, and routers. Configured Windows Active Directory with group policy. Responsible for the IT procurement of the internal IT department as well as the IT procurement for external clients. Reviewed technical proposals. NETWORK DEPOT Reston, VA 7/2011- 5/2012

Field Technician

Performed various IT duties on client site, and provided assistance remotely to other employees.

Researched, designed, evaluated, installed, and maintained, new technologies systems and processes to meet requirements. Assisted in developing on client’s budget policies and procedures.

COMMUNITY IT INNOVATORS (CITI) Washington, DC 2010- 2011 Systems Engineer

Provided architectural and engineering services for ten of Community IT Innovators (CITI) clients. Defined functional specifications for new features or products and developed control hardware and software requirements.

Provided system level support to production and field service. Researched, designed, evaluated, installed, and maintained, new technologies systems and processes to meet requirements.

Advised on client’s IT budget and policies and procedure. A souse of escalation for Community IT Innovators (CITI) System Administrators INDEPENDENT IT CONSULTANT Silver Spring, MD 2007- 2010 Systems & Network Engineer

Provide professional IT consultant services to following small businesses and agencies:

• Wells Consulting Group, LLC Alexandria, VA

• Intekras, Inc. Sterling, VA

• Upper Occoquan Service Authority (UOSA)

Developed IT solutions recommendations for infrastructure based on hardware and software requirements.

Preformed Upgrade and migrations of Microsoft servers Assisted in developing IT solutions in response to a Request for Proposal Diagnosed, troubleshooter and resolved troubled tickets Performed SharePoint development and administration Provided IT training to end-users.

PRIMESCAPE SOLUTIONS. INC Arlington, VA 2006- 2007 Systems Administrator

Monitored the network and ensured that there were no operation interruptions. Monitored network component such as servers, wiring, modem pools, hubs, switches, network operating system, databases, and applications. Improved infrastructure by evaluating network hardware and software options for preventative maintenance. Developed and implemented disaster recovery plan.

Performed network backups to preserve file systems in case of system failure or other catastrophes. Developed network security measures to prevent data loss. Developed IT department operational plan.

Responsible for procurement of hardware, software and network services for the IT department. Established and maintained IT department policies and procedures. DRAYTON, DRAYTON & LAMAR, INC. Arlington, VA 2006- 2007 MIS Manager of Government Services Division

Managed IT staff and day-to-day operations of Drayton, Drayton & Lamar (DDL) Government Service Division (GSD) for their MIS Department. Coordinated IT task with remote Georgia office. Researched and evaluated network hardware and software options. Ensured DDL/GSD network connectivity for the Department of Housing & Urban Development

(HUD).

Responsible for procuring a T-1 Line in order to provide network connectivity from DDL to HUD also worked closely with vendors to perform T-1 line network installation. Performed network configuration of computer equipment such as network servers and routers. Configured Windows Active Directory with group policy. Responsible for IT procurement for the internal IT department as well as external clients. Reviewed technical proposals.

VISTRONIX, INC. Reston, VA 2000- 2006

MIS Manager

Responsible for supporting 360 computer users.

Managed IT Help Desk by performing tasks such as the coordination and scheduling, of IT support projects.

Coordinated the development and implementation of critical systems applications. Administered the network access of Computer-based Training courses at the Vistronix University.

Performed SharePoint development and administration. Provided end-user application training for MS office, MS Project, Adobe Acrobat, and Visio. Developed, and implemented Track-It, a help desk software for tracking user issues. Maintained the corporate web site.

INTERIM TECHNOLOGY CONSULTING Washington, DC 1999- 2000 Help Desk Supervisors

Performed computer support at the International Monetary Fund, by effectively resolving end user computer issues. Handled field requests from managers. Installed and tested software. Served as primary liaisons between teams and projects. Performed one-on-one user training; and researched issues using the in-house technical library or the Internet. Developed training manual for a class size of 15-20 students in order to instruct personnel on how to use MS Office. INTERSOFT CORPORATION Washington, DC 1997- 1999 Network Administrator

Performed computer network support at the Inter-American Investment Corporation (IIC). Maintained and upgraded NT servers, desktops, and laptops. Supported several remote LAN/WAN offices, including offices in Columbia, Costa Rica, and Uruguay. Developed and maintained an intranet help desk, web site, and provided end-user technical support and in-house software training to a community of over 400 users. Responsible for purchasing and reviewing all software and hardware, for the preparation of annual budget, inventory license and control of IIC software and hardware. Provided reports on the company’s readiness and contingency plans for Y2K issues. Provided Spanish interpretation services, which aided in conducting multi-language training to remote site users. CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Certifications: MCTS: Microsoft SharePoint 2013 Application Development and MCTS: Microsoft Exchange Server 2010 & 2013 – Configuration in progress Operating Systems/Virtualization Software:

Microsoft Windows Server 2016/2012R2• Microsoft Windows Professional 10/8.1 /7 Mac OS X 10.9•Novell NetWare • Microsoft Hyper-V Server • VMware ESX Server Citrix XenServer 4.0

Cloud Computing:

Microsoft Azure • Amazon Web Services (AWS) • Rackspace •Google Cloud Platform Oracle Cloud

Wireless Networks: Cioco Meraki Cloud-Managed Access Points MR 16/MR66•Cisco Unified Wireless Network AirNet 1131G/1140•SonicWall Sonic Point-Ni/Ne/ N Dual-Radio Series Communication Applications: Microsoft Exchange 2016/2013/ Exchange Online Google G Suite Business • BlackBerry Enterprise Server for MS Exchange •Avaya IP Office Telephone Systems ShoreTel IP Telephone Systems • Vonage Business Solutions. Security Applications/ Appliances: •Tenable Network Security Nessus/Security Center•Fortinet FortiGate 110C-POE Firewall Appliance • SonicWall Firewall/VPN Appliance• WatchGuard Firebox Firewall/VPN• Cisco PIX Firewall Business Applications: Oracle Database • Microsoft SQL Server • My SQL Share Alfresco One • Microsoft SharePoint Server/ Standard/Enterprise /Online • OpenText eDOCS Electronic Document Management (DM) Systems • Deltek Costpoint and GCS Premier • ADP

(HR and Payroll) • SAP Crystal Reports • Microsoft Office 365 Business • Microsoft Office Professional 2016/2013• Corel WordPerfect Office Professional •Microsoft Project Professional• Microsoft Visio Professional • Adobe Applications

Faronics Deep Freeze Enterprise for Windows and Mac OS IT Management Software: Microsoft Operations Manager • Microsoft Windows Intune •Acronis Snap Deploy Script Logic Desktop Authority Image Center • Symantec Ghost Solution Suite• Symantec Backup Exec & Symantec V-Ray • Symantec Endpoint Protection •VIPRE Internet Security Small Office • Metalogix Solutions • Remedy BMC Software Track-It! • Manage Desktop Management Solution • Manage Engine Service Desk Plus VMware Horizon Mirage • VMware vCloud Automation Center Hardware: Dell Power Edge Sever Series • Lenovo Think Server Series • HP ProLiant Series SMART Board

EDUCATION

1991-1993 University of Maryland College, College Park, MD, B.S. in Business Management