TERRY JORDAN

**** ***** ****** • Napa, CA ***** • 210-***-**** • acxrwv@r.postjobfree.com

Summary

Educated and motivated, quick to learn new skills. Excellent interpersonal as well as communication skills and enjoys a high pressure team environment.

Technical Skills

Programming:

Operating Systems:

Network Technologies:

•C++, Java, HTML, Cloud Design

•Windows.

•TCP/IP

Education

San Antonio College, San Antonio, TX

Associate of Applied Science, Computer Programming

GPA: 3.09

Classes completed include: UNIX Operating System, Comprehensive Software Project: Coding Testing Implementation, Programming Logic and Design, Personal Computer Hardware, C++, Java

Experience

Social Security Administration Albuquerque, NM

Customer Service Representative SEP 2015 – AUG 2016

40 Hours per week

Answer incoming calls from customers

Explain Social Security Administration (SSA) programs including Medicare, Retirement, Disability, Survivors benefits, Supplemental Security Income (SSI) payments

Protect the integrity of SSA by asking verification questions to identify callers

Help to resolve customer issues about their benefits or records

Make appointments for customers to file claims, advising them of what they will need

Make changes to customer records as they request such as address and direct deposit changes

Assist customers with their SSA online accounts including password services and navigating our website

Used SSA systems to resolve overpayment issues and other complex issues

Provide letters for verification of income for customers

Replace Medicare cards

USA Truck San Antonio, TX

Transportation MAY 2015 – SEP 2015

60 Hours per week

Inspected the truck for defects and safe operating condition before, during and after trips.

Received pick-ups and delivered them to warehouse.

Dispatched for same-day pick ups.

Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

Employed land navigation techniques

Reported any mechanical problems encountered with vehicles

Labatt Food San Antonio, TX

Route Driver DEC 2014 – FEB 2015

40 Hours per week

Delivering from 400 to 700 cases of food products on a daily basis

Delivered to residential and commercial locations.

Received pick-ups and delivered them to warehouse.

Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

Employed land navigation techniques

Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.

Roehl Transport San Antonio, TX

Van Transportation MAR 2014 – NOV 2014

60 Hours per week

Inspected the truck for defects and safe operating condition before, during and after trips.

Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

Employed land navigation techniques

Reported any mechanical problems encountered with vehicles

Drove company truck for local and intra-state pick-ups and deliveries.

Certified San Antonio, TX

Network Technician MAR 2010 – DEC 2010

40 Hours per week

•Installed CAT-5E cable using blueprint schematics

•Installed "Three Hundred Pair" cable through 5 floors

•Terminated ends at the punch panel

•Terminated ends for user availability

Indus Corporation San Antonio, TX

Help Desk Specialist JUL 2009 – JAN 2010

40 Hours per week

Reference SOP's for information

Write tickets in Remedy for problem tickets

Try to resolve issues over the phone dealing with computers, printers, and email accounts.

Managed call flow and responded to technical support needs of customers.

NCI Information Systems, Inc. Fort Lewis, WA

PC Technician JAN 2009 – JUN 2009

40 Hours per week

•Configure laptops and desktops in accordance with regulation AR 25-2

•Resolve issues with computers when they have errors

•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Performance Radiator Tacoma, WA

System Administrator MAR 2007 – SEP 2008

40 Hours per week

•Communicate in person and on the phone through national computer help desk, with a large volume of people

•Resolve computer related problems within the company and with the customer base, and provide advice/guidance about program policies and log in protocols

•Travel to other company locations to coordinate installation of new T1 connections for complex nationwide network computer system

•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

•Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

•Refer major hardware or software problems or defective products to vendors or technicians for service

•Confer with staff, users, and management to establish requirements for new systems or modifications

•Set up Thin Clients for all stores

•Create and update new user and customer sign on profiles for new employees and new customers

•Regulate questionable emails and web surfing activities of employees nationwide

•Configure security settings or access permissions for groups or individuals

•Back up network data

•Configure, monitor, and maintain email applications or virus protection software

•Perform data backups and disaster recovery operations

•Answer user inquiries regarding computer software or hardware operation to resolve problems

U.S. Army Fort Lewis, WA

System Administrator MAY 1999 – FEB 2007

40 Hours per week

•Installed PC software and hardware equipment and supported a system of over 200 PC computers and LAN/WAN systems, including installing CAT5 and Fiber Optic cables

•Performed upgrades, troubleshooting for software and hardware equipment, and repairs

•Assisted customers with system backups, file maintenance, and other computer support

•Monitored network ensuring all server and workstation security patches and anti-virus definitions were up to date

•Consulted with other technicians to resolve more complex technical problems

•Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated

•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

•Monitor use of data files and regulate access to safeguard information in computer files

•Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations

•Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary

•Identify the causes of networking problems, using diagnostic testing software and equipment

•Document network support activities

•Answer user inquiries regarding computer software or hardware operation to resolve problems

U.S. Army Fort Lewis, WA

Carpentry and Masonry Specialist FEB 1996 – MAY 1999

40 Hours per week

•Follow established safety rules and regulations and maintain a safe and clean environment

•Study specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required

•Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge

•Shape or cut materials to specified measurements, using hand tools, machines, or power saws

•Install structures or fixtures, such as windows, frames, floorings, trim, or hardware, using carpenters' hand or power tools

•Set the forms that hold concrete to the desired pitch and depth, and align them

•Check the forms that hold the concrete to see that they are properly constructed

•Spread, level, and smooth concrete, using rake, shovel, hand or power trowel, hand or power screed, and float

•Monitor how the wind, heat, or cold affect the curing of the concrete throughout the entire process

Activities and Awards

San Antonio College

Honors Award – 2012

Marketable Skills Achievement Certificate – C++ Programming – 2014

Marketable Skills Achievement Certificate – Security+ Skills – 2014

Certificate Level 1 – Web Programming - 2014

U.S. Army

Good Conduct Medal (x4)

Army Commendation Medal (x2)

Army Achievement Medal

Joint Service Achievement Medal

Certificate of Achievement (x2)

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