Erik Axelson

**W*** Monticello Rd. Glen Ellyn, IL 60137 708 - 715 - 9003 acxrwf@r.postjobfree.com

Profile

Proven background providing client services through project coordination and data administration within small/midsize organizations. Highly organized in monitoring deliverables from inception to completion, where continued follow-up and follow-through were of prime importance. Ability to work equally well independently or on a team, while assuming multiple tasks within fast-paced, high volume environments. Recognized for adapting quickly to change and/or problem resolution where accuracy, timeliness and flexibility are key factors.

Professional Experience

WEB DECISIONS, Schaumburg, IL 05/2013 - 12/2015

Web Decisions provides cost efficient big data solutions that deliver campaign execution and actionable business intelligence.

Account Manager

Managed, supported and serviced the account related needs of an assigned set of strategic customers. Base book of business approx. $300k. Additional Ad-hoc projects ranging from 4 to 5 figures.

•Build, maintain and grow client relationships.

•Address client concerns and ensure the resolution of issues in a timely manner.

•Aid clients in use of our services by providing training and consultative services.

•Maintain client project tracking spreadsheets, weekly status forms & database health reports.

•Accurately document all client contact and provide vital information to vested departments.

THE ALLANT GROUP, Naperville, IL 2007 - 2012

Respected marketing database company, delivering innovative marketing improvements to clients through integrated cross-channel marketing solutions driven by analytic and technology strategies.

Client Services Consultant

Responsible for coordinating projects and related specifications and services contracted with clients. Main clientele consisted of top tier cable companies. (Comcast & Charter)

•Supported projects and delivery of services, with careful attention to critical timelines.

•Collaborated with multiple departments to ensure that projects were completed accurately, on time and within budget.

•Maintained daily contact with high profile database clients regarding current projects, new projects and data inquiries.

•Conducted ongoing client project status calls.

•Maintained accurate project records, which were used to compile monthly invoicing.

SPIRIT TRUCKING, Forestview, IL 2006 - 2007

Spirit Trucking has been in operation in the Chicago, Illinois area since 1979 and specializes in same day/next day service for FTL, LTL and intermodal container movements.

Assistant to the GM/Dispatch

Managed daily operations procedures and related tasks.

•Submitted weekly payroll for processing for 70+ drivers/mechanics.

•Calculated monthly driver evaluations for possible bonus payouts.

•Maintained proper accident records. Including court dates, follow up drug testing and insurance premium implications.

•Tracked invoicing. (ex. Short paid invoices, credit balance invoices, past due customers, invoices not sent etc

•Maintained proper vehicle credentials, licenses, permits, insurance, taxes.

EXPERIAN MARKETING SOLUTIONS, Schaumburg, IL 2001 - 2006

Leading global information services company, providing data and analytical tools.

Senior Client Consultant

Served as liaison between the client and production staff for multiple revolving projects.

•Monitored progress of up to 30 simultaneous projects while enacting quality control measures and billing procedures.

•Interpreted client specifications to ensure that accurate processing instructions were understood and correctly implemented.

•Advised clients to provide solutions regarding changing business needs as market conditions warranted.

•Coordinated with Programming, Database, Sales and Management to complete assigned special projects.

Education

Bachelor of Science, Eastern Illinois University, Charleston

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