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Customer Service Technical Support

Location:
Tomball, TX
Salary:
Negotiable
Posted:
December 05, 2016

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Resume:

Resume for Cory Schwandt

Specializing in Hardware/Software Troubleshooting, Routing & Switching, Network Security 11214 Desert Springs Circle

Houston Texas, 77095

Contact Number: 832-***-****

Objective:

Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor network(s), to ensure network availability to all system users. All while enhancing customer/client satisfaction and ease of use.

Personal Traits, Experience and Skills:

Proficient in multiple Programming-Languages, Software Development Concepts, Help-Desk Analyst Concepts in regards to some Security matters. CCNA (Currently Certified), concrete understanding of DNS, DHCP, Email, HTTP, SSL, OSI Model, RIP, EIGRP, OSPF, and TCP/IP protocols and applications Kali Linux, Linux OS.

Strong interpersonal skills.

Ability to conduct research into networking issues and products as required.

Ability to present ideas in user-friendly and non-technical language.

Highly self motivated and directed.

Highly positive attitude.

Keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Strong customer service orientation.

Ability to effectively communicate directly with stakeholders.

Experience working in a team-oriented, collaborative environment. Education:

Cypress Creek High School

Houston TX, 77070; High School Graduate Diploma - June of 2009 ETEC Accelerated IT certification Center

Houston TX 77070; CCNA Certification course –completed in July of 2016

*Currently CCNA (Cisco Certified Network Associate) Certified* Professional Experience:

November 2013 – June of 2016

Junior Technical Support Analyst/Junior Network Technician Exelis Inc – Colorado Springs, Co

Ensured the stable operation of the in-house computer network and all connected PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. 2

Tasked with Analyzing and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required.

Assists with testing new custom hardware units and software products with engineering. Assists the Service and Support team with hardware installations and troubleshooting. Works with the Service and Support team to create procedures, documentation, and train staff when required. Provide support by phone, email and on-site to determine root cause of technical problem based on client input and remote management technology, including on-time support to executives. Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation. Determine business impact of problem based on Business Unit criteria. Provide remote technical support for hardware (desktop, laptop, drivers, monitors, mobile handheld devices and MFD/printers) and software (computer operating systems, internally developed applications, internet applications, and various drivers). Interact with internal and/or external escalation groups to resolve complex technical issues. Coordinate communication to determine impact of major system outages which affect the entire organization. Maintain asset for hardware (such as desktop, laptop, mobility devices and MFD/printers) and software procured locally. Create and update knowledge base to improve service and solutions to variety of incidents/problems including: develop written procedures, tips, reports, and support related material. Acquire and maintain knowledge on newly purchased and existing supported desktop software, hardware, and systems. Work on tasks to develop and/or address process improvements, training, knowledge transfer, reports, and documentation. Being able to properly, quickly, and accurately, Assist with the testing of new or upgraded PC software and hardware releases as requested.

November 2013-August 2015

Administrative Assistant – IT Support Technician (Remote) ReMax Colorado Springs/ReMax River Cities (Remote Position) Colorado Springs, CO/New Braunfels, TX

Perform administrative support tasks, such as proofreading, transcribing. Answer potential homebuyer(s) questions and concerns about home buying processes. Conferred with customers and employee personnel to ensure all proper paperwork is handled and notarized, sent and received by all proper parties handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, travel vouchers, or other documents. Spreadsheets Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Presentations Using a computer application to create, manipulate, edit, and show virtual slide presentations. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specificat ions. Refer major hardware or software problems or defective products to vendors or technicians for service. Confer with staff, users, and management to establish requirements for new systems or modifications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

3

Design and install well-functioning computer networks, and reliable connections. Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network. Inspect LAN infrastructure and fix minor or major problems/bugs. Test and configure software and maintain and repair hardware and peripheral devices. Evaluate network performance and find ways of improvement. Organize and schedule upgrades and maintenance without deterring others from completing their own work. Do regular data backups to protect the organization’s information. Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions. June 2009-November 2013

Aviation Boatswain's Mate-Equipment

United States Navy - Norfolk, VA

Operated and performed maintenance on steam catapults, barricades, arresting gear and associated equipment ashore and afloat.

Operate catapult/hydraulic systems, retraction engines, water brakes, jet blast deflectors, and deck-edge and 'Integrated Catapult Control Systems-Stations'. (ICCS); also including jet-blast deflector control panels, arresting gear engines, sheave dampers, and associated equipment.

Performed crash rescue, Firefighting, crash-removal and damage control duties in connection with launch-and-recovery of said aircraft.

Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation. Maintain, repair, and rebuild aircraft structures, functional components, and parts such as wings and fuselage, rigging, hydraulic units, oxygen systems, fuel systems, electrical systems, gaskets, and seals. Measure the tension of control cables.

Fabricate defective sections or parts, using metal fabrication-machines, saws, brakes, shears, and grinders. Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.

Preparing and fueling planes prior to takeoff and after landing. Specializing in launching and recovering aircraft on the flight deck of an aircraft carrier. Maintaining and performing organizational maintenance on hydraulic and steam catapults, barricades, arresting gear and arresting gear engines.

Supervise and conduct training for junior personnel. Operating catapult launch and arresting consoles, firing panels, water brakes, blast deflectors and cooling panels. Performing aircraft handling duties related to the operation of launch and recovery of naval aircraft.

*Able to work any and all shifts – on short to no real notice. Can work Holidays, Weekends, and long swing shifts as needed. *



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