Sept. **** - Oct. ****

Mar. **** - Nov. ****

Aug. 2003 - Oct. 2008

Dorothy Kim Massey

***** *********** **. ******, ***** 77388

832-***-**** • acxrrv@r.postjobfree.com

Objective

To utilize the customer service and management skills obtained in my previous career to pursue my passion for healthcare and provide assistance for those in need Key Qualifications

● Excellence in customer service & communication with a focus on building rapport

● Merchandising, sales & handling of specialty customer orders over the phone

● Management of cash deposits, bank & business transactions

● Hiring & training of new employees to be prepared for all aspects of their job requirements

● Filing, office administration, mailroom management and other clerical office duties

● Bookkeeping & general accounting experience

● Typing, ten key & basic computer skills

● Accustomed to Microsoft Word and other General Windows applications Professional Work Experience

In-home Caregiver

Provided for Shannon Underwood & Family

● Managed day-to-day schedule for elderly client involving monitoring medication, grooming and personal hygiene routines

● Prepared meals for balanced nutrition and light cleaning duties

● Reported abnormalities in discussions with client to family members to account for new symptoms when necessary

Dillard's Department Store

Retail Sales & Merchandising

● Maintained quality customer service to build a regular customer base

● Routinely exceeded daily sales goals and monthly quotas in various departments

● Handled visual displays and merchandising for endcaps, floor racks and product placement for auditing compliance and regulation

● In charge of regularly scheduled inventory counts and processing

● Regularly trained new employees in all aspects of merchandising, sales transactions and inventory Advantage Sales and Marketing

Retail Merchandising

● Management of visual displays, price control, inventory and stocking

● Developed professional relationships with store managers to ensure proper care given to different store sets in Randall's, Safeway and Kroger stores

● Responsible for training of new employees on a regular basis References

Available upon request.

Contact this candidate