Customer Service Administrative Assistant

Steven M. Minor

**** ***** ****** ** #* Washington, D.C. 20019

Home Phone: 202-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

• Proven written and oral communication skills

• Proficient in managing business correspondence

• Ability to organize personal work priorities

• Knowledge of filing and updating records

• Adept at making travel and accommodation arrangements

• Working knowledge of bookkeeping tasks

• Solid knowhow of general office procedures

• Ability to work independently and as part of a team

• Excellent organizational skills

• Expert in handling office equipment

• Internet savvy with a proven expertise in using MS Office applications

• Excellent customer service orientation

PROFESSIONAL EXPERIENCE

Battles Transportation Inc., Washington, DC Administrative Assistant/Call Center Rep. 03/2012-Present

Team-lead the office and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Resolved customer complaints and answer customers questions regarding policies and procedures.

Provided employees with guidance in handling difficult or complex problems also in resolving escalated complaints or disputes.

Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, and evaluated employees work performance.

Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.

Greeted visitors and determine whether they should be given access to specific individuals.

STEVEN MINOR

Roosevelt High School, Washington, DC

Administrative Assistant (TEMP)

09/2011-03/2012

Prepared reports, documents, memos, and letters using Microsoft Word, Spreadsheets and presentation software.

Read and analyzed incoming memos, submissions and reports to determine their significance and plan their distribution.

Maintained records management systems and basic bookkeeping assignments.

Directed students to their assigned classroom and ordered office supplies.

Diamond Trucking Inc., Landover, MD

Office Manager

04/1997-01/2011

Reviewed financial statements, sales and activity reports, or other performance data to measure productivity and goal achievement or to identify areas needing cost reduction or program improvement.

Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Directed administrative activities directly related to making products or providing services.

Prepared staff work schedules and assigned specific duties.

Monitored suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

EDUCATION

Microsoft Office Specialist, Community College Preparatory Academy, Washington, DC

General Studies, Spingarn High School, Washington, DC

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