Customer Service Representative

SIDDHESH SINGH

*** *********** ****, ******, ******* N7S 5P5 • 647-***-**** • ***********@*****.***

Summary of Qualification

oOver 8 months of working experience in Canada as Customer Service Representative, Sarnia, ON.

o2 years of International experience in Management in New Delhi, India

oStrong knowledge & background in Marketing & Management.

oProven skills in leadership and teamwork.

Education

Post Graduate- Business Management Jan 2016 till Present

Lambton College, Sarnia, Ontario

Bachelor of Business Administration 2010 - 2013

Bharati Vidyapeeth Deemed University

Institute of Management and research, New Delhi, India

Key Strength

oAppreciated for high productivity and maintaining quality

oAppreciated for giving priority to team work

oQuick to grasp concepts

oLeadership Quality

oProfessional communication skills include fluency in English and understanding clients.

oTechnical skills in MS Word, PowerPoint, Excel, V-lookup, H-lookup, Pivot Table, Concatenate, Window 8, XP, 98, MS Publisher, IBM Lotus Notes, MS Outlook, and Oracle

Professional Experience

Atelka, Sarnia, Ontario

May 2016 – till present

(CSR), Customer Service Representative

oSolving customer problem as day to day routine on calls.

oVerifying invoices/bills and consolidating financial balance.

oDeveloped long term business relations.

oProviding best solution as per company policy.

oMaintaining & handling process related request.

oTaking ownership and building trust.

oA proactive team player.

oMarketing of new products and offers.

CSAV- Compañía Sudamericana de Vapores, New Delhi, India (Transportation and shipping)

March 3rd, 2014 – August 31st, 2015

Process Executive

oAccounts Payable

oDaily and weekly reports on Excel for HQ

oMaking payment proposal for vendors

oChecking and verification of invoices

oB2B daily operations

oTraining new employees as responsible team member

oHandling and maintaining process as per company policy

oVendor management

oMaintaining long term business relationship

oHandling vendors query through e-mails, skype or phone call.

oProtects organization’s value by keeping information confidential

oOn job training to update process knowledge as per market

oReconciles and verifying files and data with system generated reports to balances.

Siddhant Trading Corporation (STC), Jaipur, India

July 15th,2013 – January 15th, 2014

oIntern as Management Trainee.

oSpecifies marketing in trade and supply.

oApproaching new leads or buyers and sellers.

oInternational market research

oTrade research as per countries international commercial terms and policies.

Volunteer Experience

oEnactus

oSocial Justice Committee, Lambton College

oJack.org, Lambton College

oAFS (American Field Service Intercultural Exchange) – Volunteer and Counselor 2012 –present

oSIETAR (Society for Intercultural Exchange) 2013 – present

oInstitute of Management and research – Sports coordinator 2010

oInstitute of Management and research – International events coordinator 2011

Skills

oStrong interpersonal skills

oOutgoing personality with good sense of humor

oSelf-motivated, strong work ethic, driven, flexible

oTechnical skills include Blogs, WordPress, business planning, online marketing

oEngaging and business relations

oWritten and oral communication skills

oNegotiation skills

Core Values and Characteristics

oCuriosity

oClarity

oTransparency

oOwnership

oHonesty

oIntegrity

oPatience

oMotivation and team work

References

oAvailable Upon request

Contact this candidate