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Customer Service Data Entry

Location:
Chino Hills, CA
Posted:
December 04, 2016

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Resume:

DHAVAL JOGANI

Cell: +1-909-***-****; Email: acxrgl@r.postjobfree.com; Chino Hills, CA-91709

OBJECTIVE

Seeking a Data Analyst position to assist in translating consumer knowledge and data into actionable insight through critical interpretation of data and compelling communication. EDUCATION

University of California, Riverside Graduated: June 2011 Bachelor’s of Science, Business Administration, Concentration: Accounting Gemological Institute of America (GIA): October 2012 Graduate Diamonds

WORK EXPERIENCE

Trilok Dia Inc., Los Angeles

Data Analyst & Sales, August 2012-present

Reviewed, analyzed and reported financial statements, billing and sales forecast to President.

Implemented data management process and handled administration and accounting.

Maintained an intricate fully functional data/finance model via MS Excel to manage all the company sale invoices and inventory.

Managed end-to-end process for updating and verifying special orders data.

Conducted on-field market research and analysis including collecting data regarding merchandise buying trends; in effect determining marketing strategy for the services sector.

Developed cost management log to efficiently track actual charges against budget to meet customer demands.

Implemented strategies to improve office processes, customer service, and team functionality.

Spearheaded and launched inventory rotation process to align demands to supplies

Maximize sales opportunities through extensive client interaction, accurately matching and effectively presenting products to meet their exact need while ensuring the highest standard of client service.

Devised and pitched marketing strategies to the President for achieving accurate results based on target

consumers.

Life Time Solution Inc., San Dimas

Lead Generator, July 2010-August 2012

Collected quantitative and qualitative research by participating in discussions, preparing summaries and translate data into immediately interpretable formats.

Supported customer satisfaction initiatives by reviewing and reporting on trends from monthly/quarterly trackers.

Collaborate to help develop and design questionnaires, built on best research practices.

Collaborate with cross-functional teams to answer strategic business questions and deliver actionable insights that will improve the customer experience.

Lereta: Covina, CA

Report Processor, April 2008-May 2010

Prepared, processed, balanced, and verified real-estate property taxes on company’s database system.

Converted raw data into intelligible software compatible basis in company’s backup system.

Confirmed integrity of all incoming tax-related information and managed database accuracy.

Displayed strong punctuality, quick ability to learn new software, and self-motivation. SKILLS

• Proficient in Microsoft Office, Windows

• Patient, diligent, organized, detail oriented, willing to learn new materials and a team player

• Excellent in consumer analysis, customer service, sales and communication



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