Kelly Reeves

acxre6@r.postjobfree.com

**** *. ******** ***., ******, Colorado 80018

Cell 720-***-****

Professional Summary:

Experienced Scheduler for Behavioral Health and After Hours Advice Call Center for Kaiser Permanente seeking a new challenge working in a client-facing position.

Skills:

Customer service

Superior organizational skills

Microsoft Word, Outlook, Excel

OSI, FSP, XP, Symatar

Epic

Global

Reflections

Experience:

After Hours Advice Call Center, Kaiser Permanente, Aurora, CO

Supervisor: Kris Ovando 303-***-****

(05/23 to present)

Answer Phones

Schedule for Doctors

Triage Patients

Page Doctor's

Hold Doctor's Schedule

Input Demographics

Verify Insurance Coverage

Behavioral Health Clerk, Kaiser Permanente, Aurora, CO

Supervisor: Margie Lynski 720-***-****

(04/2014 to present)

Answer Phones

Schedule for Psychiatrists

Schedule for Psychologist

Schedule for Eating Disorders

Schedule Chemical Dependency

Cancel appointments for providers out

Triage patients

Handle crisis calls

Inputting demographics

Verifying insurance coverage

Referrals

Respond to providers Emails

Behavioral Health Clerk working as Patient Registration Assistant, Aurora, Arvada, Highlands Ranch, CO

Supervisor: Janene Sanchez 720-***-****

(06/2014 to Present)

Customer service

Cash handling

Verifying insurance coverage

Crisis patients walk in basis

Schedule for Psychiatrists

Schedule for Psychologist

Schedule for Eating Disorders

Patient Registrar

Schedule for Chemical Dependency

Input Verbal ROI

Send messages to nurses

Explain Kaiser policies for Behavioral Health

Member Service Representative, Chevron West Credit Union, Englewood, CO

04/2012 to 10/2013 – Permanent (04/2012 to 06/2012-Temp to Hire)

Answering phones, scanning, making copies, faxing, processing mail

Balancing the vault, opening new accounts and inputting demographics, cross-selling, opening and closing the branch, cash handling, ordering checks, processing gift cards, transferring money

Service Center functions including overseeing overseas members and handling accounts via email

Bank Teller, Eagle Legacy Credit Union, Denver, CO

06/2009 to 6/2010

Answering phones, faxing, coping and processing mail

Teller transactions, balancing my drawer, processing payments, balance the ATM

Resolving members issues and explaining policies

Member Service Representative, Columbine Federal Credit Union, Centennial, CO

06/2007 to 03/2008

Processing payments, answering multiple phone lines, distributing the mail daily and filing, operating the fax machine, and data entry

Open new accounts, open certificates of deposits, money markets, ATM, debit and visa cards

Released car titles, deeds of trust, and processed daily transactions to member accounts

Balancing my drawer and the DTC Branch, a one person branch

Opening and closing procedures including when money was delivered from Brinks, counting it, adding it to the vault and recording to a spreadsheet

Education:

Community College Of Aurora, Expected Graduation to be determined.

References:

Traci Greer from 2012 to Present: 720-***-****

Diamond Beck from 2013 to present: 720-***-****

Kim Hogan from 2013 to present: 801-***-****

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