Maintenance Customer Service
Resume:
***** ****** **., **********, **, *****• 313-***-****• ***************@*****.***
Education:
University of Southern California, Los Angeles, Ca
Liberty University, Lynchburg, VA
Sports Management/Psychology
CAREER HIGHLIGHTS:
A Highly Skilled Senior Operations Leader with an over 22 year outstanding record of Customer Service and Problem Solving. Most recent experience includes Operations Director for KnightFM and Aramark FM responsible for over 400 housekeeping and 40 maintenance employees, also the daily guidance and leadership of over 10 Operations Supervisors. Core competencies include: labor relations, maximizing revenue, and controlling costs while ensuring quality, consistency, and compliance with policies, procedures and standards. The success of these competencies has yielded a consistent 100% of cleanliness and maintenance audits since inception.
EXPERIENCE:
KNIGHT FACILITIES MANAGEMENT
Regional Facilities Director (October 2013- Present)
Faurecia Interior Systems-Saline, Faurecia Warren, Faurecia Sterling Heights, Faurecia Auburn Hill HQ
Grand Blanc Public Schools, Flint Bristol Place Office, Yanfeng USA Harrison Township, ThyssenKrupp Auburn Hills, and Genesys Surgery Center
Drives the business strategy at the site level.
Adds value to organization by aligning maintenance goals with their production and business objectives.
Responsible for entire operation of the housekeeping at designated sites
Responsible for the daily input of payroll data.
Lead the operation teams; manages employee performance and development.
Designs, implements, and executes site level maintenance plan including corrective maintenance, preventive maintenance, and predictive maintenance processes, to improve production equipment reliability.
Coordinate housekeeping activities with other departments.
Manages financial performance of several sites to achieve objectives.
Maintains a safe work environment aligned with the organizations values.
Manages the maintenance parts procurement and storeroom functions.
Analyzes and report maintenance key performance indicators including analysis for root cause.
Manages outsourced contracts as defined in the site agreement.
Drives a continuous improvement methodology and promote cost savings at the site location.
Deliver commitments to necessary parties by appropriate method of delivery based on required timeliness and preference.
Aramark Facilities
Operations Manager
Site Manager for GM Warren Technical Center (December 2012- October 2013)
Drives the business strategy at the site level.
Adds value to organization by aligning maintenance goals with their production and business objectives.
Responsible for operations of the housekeeping and Maintenance Departments.
Lead the operation teams; manages employee performance and development.
Designs, implements, and executes site level maintenance plan including corrective maintenance, preventive maintenance, and predictive maintenance processes, to improve production equipment reliability.
Coordinate maintenance and housekeeping activities with other departments.
Manage a led 40 U.A.W. employees within the maintenance Department. The various classifications include Millwrights, Pipefitters, and Electricians.
Responsible for the daily delegation of the workforce, running and troubleshooting breakdowns and dispatching the proper trade necessary
Manages financial performance of the site to achieve objectives.
Maintains a safe work environment aligned with the organizations values.
Manages the maintenance parts procurement and storeroom functions.
Analyzes and report maintenance key performance indicators including analysis for root cause.
Manages outsourced contracts as defined in the site agreement.
Drives a continuous improvement methodology and promote cost savings at the site location.
Deliver commitments to necessary parties by appropriate method of delivery based on required timeliness and preference.
KNIGHT FACILITIES MANAGEMENT
Site Director for GM Powertrain (Warren, Livonia, and Romulus) (April, 1995- December, 2012)
Responsible for overseeing the daily operations of the site.
Oversight and management of housekeeping personnel.
Perform preventative and corrective maintenance functions.
Planning, preparation and inventory control of supplies, equipment and repairs budget.
Assure that all personnel are instructed in the proper use and operation of equipment and chemicals.
Make daily rounds to ensure housekeeping duties are being performed and to assure that procedures are being rendered to meet the needs of the facility.
Maintain the appropriate on-site inventory of supplies within budgetary parameters.
Supervise staff to include: performance evaluation, addressing disciplinary issues, orientation of new staff, ongoing education / in-servicing of staff.
Maintain knowledge of and ensures that all staff are instructed in the proper use and operation of equipment / systems located in the facility (i.e. emergency electrical, fire alarm panel / pull stations, fire extinguishers, smoke / heat detectors, emergency procedures, telephone systems, etc.)
Responsible for taking all after hour maintenance calls from the building including major emergencies such as fire, power outage, floods etc.
Perform daily inspections of the facility, including exterior grounds, to assure a safe and clean environment for staff.
Ensure repairs are initiated by the daily maintenance request procedure.
Make recommendations to ensure compliance and address risk issues on new products or services.
Evaluate and recommend changes to policy and procedures, forms, etc. to improve compliance with applicable laws and regulation.
Organization Affiliations and Accomplishments:
•Microsoft Office Suite proficient
•CPR and First Aid Certified
•Q.S. 9001
•ISO 14001
•S.Q.D.C.M
•Preventive Maintenance
•Predictive Maintenance
•Positive Communication and Conflict Resolution Training
•Level I, II, III Safety
•Lockout
•Fall Hazard
•Lean Manufacturing Training
•Local negotiations and grievance settlements
References
Tanisia Anderson, MBA
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Bertrand Waldon
Caprice Varner, MBA
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