Customer Care Manager

Curriculum Vitae

RITU OBEROI

A-**,Hari Nagar,

Near Jasrotia Hospital,

Tel: 886*******

Email:*************@*****.**

OBJECTIVE

EDUCATION

TECHNICAL QUALIFICATION

PERSONAL PROFILE

WORK EXPERIENCE

To use my professional & personal skills to maintain a long-

term relation with my organization and move up the corporate

Ladder through consistent.

12th from CBSE Board

10th from CBSE Board

B.COM PASS from Delhi University

One Year Advanced Diploma in Software Engineering computer course from F-Tec

Fathers name : Mr. ASHOK OBEROI

Date of Birth : 30TH JAN,1982

Nationality : Indian

Languages known : English, Hindi & Punjabi

Marital status : Single

Religion : Punjabi

March 2008 To February 2012 At Dada Motors (P) Ltd.

Job Profile : Customer Care Manager

JOB RESPONSIBILITIES

• Understanding fully internal system and procedures, processing correctly.

• Providing Training to my team consisting of 4 members with the working of Customer Care Department.

• Ensure the reporting is on time.

January 2007 TO February 2008 At Radiant Toyota

Job Profile: Sr. Insurance Incharge.

October 2005 To November 2006 At Standard Chartered Bank

Job Profile: Team Leader In Personal Loan Deptt.

JOB RESPONSIBILITIES

• Maintaining and reporting applicable service level

COMPUTER SKILLS

Operating System Basics

STRENTH

agreements.

• Understanding fully internal system and procedures, processing correctly.

• Ensure the reporting on time.

• Monitoring agent performance and maintaining the quality of support.

• Troubleshooting issues related to Loan Processing/Banker Processing.

Window 98, Window 2000, Window XP

Ms Office (Ms Excel, Ms Word, Ms Power Point)

Desire to Learn & Work.

Positive Attitude.

Dynamic and keen to take challenges.

I hereby declare that the above mentioned information is cent percent true as per my knowledge and will provide the necessary references as and when required. I am also confident of my ability to work in a team.

Date: (RITU OBEROI)

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