Technical Support Information Technology

Timothy Westmont, IL 630-***-**** Human *******@***.*** https://www.linkedin.com/in/timothy-human-846196128/ http://www.tkhuman.com

SUMMARY

Seasoned Infrastructure IT Support Specialist with a robust history in Information Technology. Adept in resolving complex technical issues and providing unparalleled support across multiple sites. Proficiency in Active Directory and technical troubleshooting, complemented by exceptional problem-solving abilities and teamwork skills. Proven record in enhancing system efficiency and user satisfaction, demonstrating a 100% commitment to operational excellence.

PROFESSIONAL EXPERIENCE

Infrastructure IT Support Specialist, Ryder Woodridge, IL Sept 2021 – Dec 2024

• Resolved Helpdesk tickets in Service Now ticket system.

• PC and Network (including wireless) troubleshooting for thirteen warehouses in the Chicagoland area.

• Printer installation, maintenance and troubleshooting for both Document and Label printers.

• Honeywell RF-Device Maintenance and troubleshooting

• Active directory user account creation.

• Configured Cisco wireless access points.

• Completed Password Resets.

• Added/Removed printers on print servers.

• Troubleshot network connectivity issues for both wired and wireless. IT Support Technician, MAT Holdings Inc. Long Grove, IL Aug 2017 – April 2020

• Configured new and rebuilt/configured employee workstations.

• Troubleshot all pc/laptop issues.

• Zebra RF-Device Maintenance and troubleshooting

• Created User Accounts and re-set passwords in Active Directory.

• Troubleshot/Resolved Wired/Wireless Network issues.

• Troubleshot printer both document and Label printer issues.

• Configured and troubleshot IP telephones.

PC Tech, (Master Maintenance Tech/Electrician until 1998), Stepan Joliet, IL Jan 1981 – Sep 2016

• Involved in the initial rollout of the IT infrastructure and all PCs, Laptops, and servers.

• Configured PCs, Servers, Print Servers, SQL Servers, DHCP, DNS HP Switches and Cisco AP’s.

• Created User Accounts and re-set passwords in Active Directory.

• Troubleshot all PC and laptop issues.

• Troubleshot all IT infrastructure issues

• Programmed Allen Bradley PLC's and created Wonderware MMI interfaces for processes.

• Created VB program to track all instrument calibrations.

• Troubleshot plant electrical and instrumentation issues.

• Repair/maintenance of plant equipment.

SKILLS

Active Directory, Application Support, Computer Networking, Crystal Reports, Databases, Desktop Support, DHCP, DNS, Help Desk, IT Support, LAN, Microsoft Exchange, Microsoft SQL Server, Switches, all versions of Microsoft Windows, Microsoft Windows Server, Network Administration, Network Support, Operating Systems, Remote Access Software, Software Troubleshooting, SQL, TCP/IP, Technical Support, Network Troubleshooting, VPN

EDUCATION

Lewis University Romeoville, IL 2002

Coursework for BS Information Technology degree

National Louis University Chicago, IL 2008

Coursework for BS Information Technology degree

Southern Illinois University Carbondale, IL 2010 Coursework for BS Information Technology degree

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