Customer Service Management

Ola El Chihni

Saskatoon, Saskatchewan, S*K *A*

Cell: 639-***-****

******.***@*****.***

Education

**** ** **** ******** ********** of Beirut Beirut, Lebanon Bachelor in Business Administration, with Emphasis on Finance & Accounting Courses Taken: Intermediate Accounting, Introduction to External Auditing, Fraud Examination & Internal Auditing, Risk Management in Financial Institutions, Financial Markets and Institutions, and International Financial Management. 2007 to 2009 Cedar International School Jeddah, Saudi Arabia High School Diploma

Experience

01/2014 to 06/2014 American University of Beirut Beirut, Lebanon Position Held: Student assistant in Continuing Education Center (CEC)

Helping students who come to CEC asking about the program and guiding them through the procedures needed to enroll in the courses

Filing students’ and customer information documents and online registration

Writing attestations

06/2013 to 08/2013 Standard Chartered Bank Beirut, Lebanon Position Held: Intern

Trained at customer service and helped in filling customer information

Learned the teller’s process

Trained at the Wealth Management Department

Skills

Languages: Arabic (native) & fluent in English

Computer Skills: Microsoft Word, Excel & PowerPoint Soft Skills: Collaboration, Time-Management

Interest & Hobbies

Reading, Basktetball & Swimming

Travel & Tourism

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