Customer Service Information Technology

Location:

Posted:

December 03, 2016

GEORGE R. THOMAS III

Suisun City Ca 94585

**************@*****.***

mailto:**************@*****.***

PROFILE

Eager information technology student seeking employment while obtaining IT certifications. Looking for a learning opportunity to gain experience.

EDUCATION

Unitek College (Sacramento CA) May 2015- Present

Information Technology Certificate

CompTIA Certified

A+ Certification

Napa Valley Community College 2006-2008

Computer Information System – General Education

TECHNICAL SKILLS

Support: Desktop and Help Desk Support, Troubleshooting, Research Enterprise-wide, Training and Customer Service, System Maintenance

Software: MS Windows 7, 8, XP, prior versions, MS Server 2012, MS Office, Office Live, Google Docs

Hardware: Data Recovery, PC/Server Build, Setup, and Install, Android, iOS

EXPERIENCE

Taco Bell (Vallejo CA) Manager 1998-2007

Responsible for a crew of 5 to 6 persons per shift

Assured that team members, team member trainers and shift managers completed assigned duties

Assisted with facility maintenance, finding hiring and developing great Team Members

Made sure health and Safety standards were met

Solved customer concerns quickly and with a smile

Provided feedback to restaurant team members in a positive manner.

Followed cash, security, inventory and labor policies and procedures.

Read and understood reports and responded appropriately to solve problems

Deluxe Marketing (Fairfield CA) Office Coordinator 2007-2009

Manage sales crews weekly numbers

Followed office workflow procedures to ensure maximum efficiency

Maintained files and records with effective filing systems

Supported other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)

Greeted and assisted visitors when they arrived at the office