Customer Service Front Office

Curriculum Vitae

Career Objective: To be a part of a progressive organization, which offers adequate opportunity for career development, professional growth and knowledge with the organization growth.

Personal Details:

Date of Birth : 20th November 1993

Address : C/o Mr. Ashwani Kumar Singh

WB-197-C, Ganeshnagar-II,

Shakarpur Delhi-110092

Marital Status : Unmarried

Languages : English, Hindi (speaking and writing)

Mobile Number : +91-961******* (Whatsaps), +256********* (Uganda) Email Address : *****.***********@*****.***

Skype ID : dhruvsingh232

Academic Credentials:

B.A in Hospitality Management from International Institute of Hotel Management, Pune affiliated to the University of West London, completed in June 2016

Three year Advanced Diploma in International Hospitality Administration (2013- 16), completed in June 2016

Certificate Course from Flair Mania Bartending Academy, Pune (2014)

Higher Secondary from New Delhi (CBSE) in 2010

Senior Secondary form New Delhi (CBSE) in 2012

Extra Achievements: I am a Zonal level athlete in 400 mtrs., 800 mtrs. Area of Specialization: FRONT OFFICE

Key Skills:

IT skills - Good knowledge of computer

Communication skills

Adept at customer service provision

Team worker, also capable of working with minimal supervision

Ability to prioritize my workload and meet deadlines

Reliable

Signature strength:

INITIATOR

PROACTIVE

Supervised Work Experience:

Worked as an Industrial trainee for 6 months during the academic period at THE LALIT CHANDIGARH

Key Responsibilities:

Food and Beverage

Banqueting

Table setup and Bar setup

Buffet setup

Front office:

In AT YOUR SERVICE (AYS) :serving amenity to the room guest

NIGHT AUDITING

Bucketing and D – Bucketing:- arranging checks of guest

Housekeeping

Mini bar:- arranging the mini bar in rooms

Room making

Potential Professional Skills:

To be a dynamic and effective in evolving strategies for building captive capability, growing business & driving high quality transition execution activities. To be an excellent business acumen combined with profound sensitivity to culture and consumer behavior. To be an effective communicator with excellent relationship building & interpersonal skills. To be analytical, problem solving by good experience and improving organizational abilities.

Hobbies & Interests:

Reading Books

Photography

Playing sports

Listening Music

Contact this candidate