Shannon D. Sims
Top performing Desktop Infrastructure Administration professional with over 20 years of planning, developing, implementing, and troubleshooting state-of-the-art networks and systems. Well versed in network information systems, and in installing and configuring various hardware models in diverse network environments. Demonstrates broad-based strengths in:
• Exchange Server
• Windows 2008 Server Active Directory
• McAfee Antivirus
• Norton Antivirus
• Ethernet Cabling
• Wireless Security
• PC/Server Hardware
• Dell Latitude, Dimension, Optiplex
• Barracuda Archiver
• Network Box
• Citrix
• Cisco, AT&T, Checkpoint VPN
• Altiris
• Windows 7
• MS Office 2003, 2007, 2010
• Symantec Firewall and Endpoint Protection
• Windows Server 2003
• Windows 9x Windows 3x DOS
• Backup Exec
• HP Desktops
• ERD Commander
• Outlook
• Lotus Notes
• Ghost
• Winzip
• Xerox and HP Copiers
• Novell
• McAfee EPO and Safeboot Encryption
• MalwareBytes
• VMWare
• IBM, Dell, Lenovo, Compaq/HP and Toshiba Notebooks
• Mac OS
PROFESSIONAL EXPERIENCE
Arrow Electronics
Irving, Tx
10/2014 – 10/2016
IT Generalist III
Responsibilities:
• Troubleshooting and resolved issues with Microsoft Lync/Skype for Business
• OS, Software and patch deployment with Altiris Symantec Management Console
• TCP/IP network configuration and troubleshooting using SolarWinds
• Managed smartphone and IOS devices with Mobile Iron
• Office 365 troubleshooting including cloud services
• Provisioning and administration of workstations and servers with VMWare 5
• Macintosh, IPhone, IPad support
• RMA and Asset management for Corporate IT assets and end user devices
• McAfee Safe-boot and EPO encryption management for laptops, tablets and hybrids
• 3rd level escalation point for all end user and system issues
• Rotating On-Call Executive support
• Project travel throughout US, Mexico and Western Europe to migrate new acquisitions to Arrow IT infrastructure
• Implement, Supported and Administrated Exchange, Skype, file and print, and Skype servers.
• Configuration and administration of LayerX and Nutanix Appliances with Linux
• Software deployment with Microsoft System Center Configuration Manager (SCCM)
NexBank SSB
Dallas, TX
8/2011 – 6/2014
Network-Systems Administrator
Day-to-day administration of VMWare including problem management, user group and email administration, SLA compliance, bank compliance, software maintenance, patch management, administration and security tools. Interfaced with end users, supporting IT project management. Participated on various technical projects focused on enhancing and expanding the VDI infrastructure and performance.
Responsibilities:
• Provided 24x7-on call Executive support.
• Performed Desktop moves, adds and changes for HP Desktop, and Lenovo and Dell laptops
• Provided Alloy Incident management system administration. Performed Microsoft Exchange Administration
• Performed TCP/IP network configuration and troubleshooting.
• Solar Winds network tools.
• SharePoint end user support.
• Managed VMWare, VSphere 5, ESX hosts and Windows 7 VMs
• Resolved various issues with Microsoft Office 2010
• Performed Network printer installation, configuration, troubleshooting, and vendor management.
• Installed and resolved issues with Avista and Mortgage-Bot, and WLS mortgage apps.
• Performed Apple MacBook, IPad, and IPhone break-fix.
• Provided Cisco Phone administration and resolved issues with NetWork Box email and firewall.
• Managed Symantec Endpoint Protection
• Maintained Disaster recovery remote hot-site and assisted with Business Continuity Planning.
• Maintained Trism Teller System, pin-pads, pin printers, and card readers.
• BES and ActiveSync.
• Performed DNS and Network Troubleshooting and resolved issues with Microsoft Communicator 2007/ Lync
• Configured Wyse P20, P25, and P40 and performed patch management
• Provided administration and auditing of servers and Windows 7 Virtual machines for patches and security patches and installed the patches with Lumension.
• Managed Project for replacement of, and migration from, Windows XP Virtual machines to Windows 7 VMs to all end users.
• Jack Henry 20/20 Security Officer, administrator of user, and security templates
• Jack Henry 20/20 Silhouette doc imaging administration
• Jack Henry weekly Update and patch management
• Cognos 7 configuration of ODBC as a part of Jack Henry Reporting tools
Balfour Beatty Construction
9/2009 –7/2011
Network Administrator
Responsible for desktop and network end user support for a multi-billion dollar construction company headquartered in Dallas, TX. Administration of Nortel Phone system, Video Conferencing Systems, Active Directory administration, Lotus Notes, ConstructWare administration, Cisco VPN, Legato Email Archiver, Sharepoint support, and JD Edwards Administration.
Responsibilities:
• Provided after hours on-call support for Senior management team
• Resolved user reported problems, and provided application and hardware tech support. Also maintained Service Level Agreements.
• Worked with HP and Dell Desktops, and Lenovo and Dell laptops
• Completed desktop moves, adds and changes
• Scheduled and maintained connectivity for Polycom Video Conferencing systems
• Performed Legato Email Archiver administration
• Provided administration for setup of New users, vendors, and companies in ConstructWare
• Performed Front Range ITSM incident management
• Provided Citrix/XenApp administration.
• Supported network connectivity to remote Job-Sites
• Sharepoint connectivity and browser support
• Completed basic user adds and changes in JD Edwards
• Managed network printing and associated Vendors
• Worked Level II cases to resolution when escalated from Service Desk
• GoodLink, BES, and ActiveSync.
• Ghost imaging of all desktops and laptops.
• Provided BlackBerry and IPhone support
• Provided DNS and Network Troubleshooting
• Performed Microsoft Exchange Administration
• Performed Active Directory adds/changes of OUs, Security Groups, User and Computer objects.
• Performed Nortel Meridian phone system administration.
Environment: Windows Server 2003, Windows 7, Exchange server, Sharepoint, Lotus Notes database, JD Edwards.
FedEx Office/FedEx Services
Dallas, Tx
02/2006 – 9/2009
Executive Support/Team Lead
24/7 support of FedEx Office Executives, EAs, AAs, and end user support at Dallas Texas Headquarters.
Responsibilities:
• Provided 24/7 On-Call support for FedEx Executives and assistants.
• Completed end user adds, moves and changes.
• Performed Network Cabling and Wireless network installations
• Network Printer break-fix, connectivity. Maintained supply stock.
• Basic Active Directory User and Computer administration.
• Acted as Team Lead and escalation point for team of 6 Desktop Support technicians
• Resolved Level II problem requests escalated from Service Desk
• Provided RSA authentication administration for VPN connectivity
• Provided Microsoft Office and Microsoft Outlook support
• Imaged and deployed Desktop and Laptop systems
• Provided McAfee Safeboot Encryption rollout to all laptop users
Environment: Windows XP, Windows 7, Windows Server 2003, BES, Goodlink.
Prior Work History Available on request.
EDUCATION & CERTIFICATIONS
Western Governors University Texas, Computer Science, Currently Attending,
Projected graduation October 2017
CERTIFICATIONS
HDI Support Center Team Lead
MCP
A+
Network +
Security +
MS Office Outlook Certified Specialist
MCTS
Nutanix NPSR
Nutanix NPP