Administrative Assistant

Tammy J Popeck

***** ****** **** **, ******, M i 48093 H: 586-***-**** ***********@*****.***

Summary

Committed and motivated Administrative Assistant with exceptional customer service, problem solving, and decision making skills. Strong work ethic and professional demeanor

Experience

Lowe’s Home Improvement 03/16/14 to current

RTM Clerk/Administrative Sterling Hts, Mi

Obtain credit on Lowe’s returned merchandise via various vendors and policies.

Work weekly reports in an accurate manner, meeting all deadlines.

Ensure all administrative functions of position are done and up to date for audits.

Communicate with upper management at all times and maintain professional attitude.

Assist where needed in Lowe’s to resolve customer issues to the best of satisfaction.

RCA- Relief Carrier Associate 05/2010 to 10/31/2013

UNITED STATES POSTAL SERVICE Mt. Clemens, MI

Relief carrier for regular postal worker.

Process mail in a timely manner ensuring accuracy of incoming/outgoing items.

Maintain safe working environment at all times, including safe driving practices.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Improved communication efficiency as primary liaison between departments, clients and vendors

Handled and processed confidential information

Administrative Assistant, Lease Termination Clerk

Ford Motor Credit Company Troy, Michigan

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Coordinated all department functions for team of 160+ employees.

Received numerous merit raises for strong attention to detail, exemplary customer service and positive attitude.

Scheduling

Managed daily schedules and sales leads for all office management including Sr. and Jr. Loan Officers

Multitasking

Demonstrated proficiency in telephone, e-mail, fax and front desk reception within high-volume environment

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and

resolving problems to maximize efficiency

Oakland University Rochester, Mi

Proficient in all MS Office applications and Excel

Education:

Oakland University, Rochester, Mi Bachelor of Liberal Arts

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