Customer Service Manager

Karena Houser-Hall ******.******-****@**.*** 202-***-****

Professional Summary

*Exceptional Recreation Specialist highly enthusiastic and skilled at shifting between various roles within organization. Active and empathetic listener with a passion for the recreation profession. Social and customer services representative area wide. Cultivates positive employee morale by coaching and encouraging other team members. Detailed and logistical oriented in problem solving skills. Passionate about helping communities maintain safe enviroments for all diverse populations. Customer service driven role model and mentor.

Core Qualifications

Family and children’s programs knowledge

Exceptional inter and intrapersonal skills

Exemplary people management skills

Compassionate and active listener

Child abuse and criminal history clearance

First Aid, CPR & AED Certification

EXPERIENCE

April 1977 – Present DC DEPARTMENT OF PARKS AND RECREATION SPECIALIST

*Manages daily operation of year-round mutigenerational shared space community servicing center. Educate residents, families and businesses about available services and resources within agency. Creatively explains program offerings and requirements to public and answers related questions or refers to appropriate person(s). Represents the agency in professional government, private, interfaith and non-profit funding and field resources at meeting, hearings, schools and conferences.

EDUCATION

1976 *CARDOZO SENIOR HIGH SCHOOL WASHINGTON DC/CIVIL SERVICE EXAM

1982 *THE SMITH BUSINESS SCHOOL OF WASHINGTON/CERTIFICATE CLERICAL AND BUSINESS STUDIES

1977 *D.C. DEPARTMENT OF RECREATION AND PARK…..PROFESSIONAL DEVELOPMENT

to * Continuing Education Units in Recreation, Leisure, Child, Sports, Cultural, Diversity, Social, Ethnic

2016 *CENTER FOR WORKFORCE DEVELOPMENT CLASSES IN HUMAN AND PUBLIC RELATIONS

2013 *CHIDREN & YOUTH INVESTMENT TRUST CORPORATION CLASSES & FORUMS

2005 *Southern Baptist Church Washington, DC/Interfaith Leadership Studies & C.D.C. BOARD MEMBER

PROFESSIONAL AFFLIATIONS

1990-2016 NATIONAL RECREATION AND PARK ASSOCIATION

1990-2016 SOUTHERN BAPTIST CHURCH VOLUNTEER LITURGICAL DANCE

2002-2016 COLLEGEBOUND MENTORING PROGRAM PARTNER MEMBER

2006-2012 SAMARICORP COMMUNITY DEVELOPMENT CORPORATION COMMUNIRY PROGRAM RECRUITOR

2012-2016 DC PARKS & RECREATION VOLUNTEER

1995-2016 AMERICAN FEDERATION OF GOVERNMENT EMPLOYEES

1995-2004 DISTRICT OF COLUMBIA RECREATION AND PARK SOCIETY/PAST PRESIDENT & CHAIRPERSON

CHARITABLE AND COMMUNITY AFFILIATIONS 2000-2016

*DPR-SITE REPRESENTATIVE-HYPOTHERMIA-COLUMBIA HEIGHTS 2012-2014

*DPR-WARD 6 CHAIRPERSON-COMMUNITY THANKSGIVING FELLOWSHIP PROGRAM

*DPR-WARD 6 CHAIRPERSON- SENIORFEST DINNER/SHERWOOD RECREATION CENTER

*DPR-YLOR- ANNUAL-COAT, HAT, GLVE, CLOTHES, TOY, POCKETBOOK DRIVE (JAN-THRU-DEC)

*WHUR-ANNUAL FOOD TO FEED NON-PERISHABLE FOOD DRIVE (NOV.)

*ANNUAL FAMILY HOLIDAY GIFT GIVING (DEC.)

*DPR SUMMER-SCHOOL YEAR MEALS PROGRAM SITE COORDINATOR

*DPR ANNUAL BREAST CANCER AWARENESS WALK (OCT.)

*NRPA ANNUAL CONFERENCE VOLUNTEER (SEPT-OCT)

*SOULS 4 SOLES SHOE DRIVE/COMMUNITY SERVICE PROJECT FOR TEENS

*SOUTHERN BAPTIST CHURCH NURSERY, CHILDRENS, YOUTH AND ADULT MINISTRY SUPPORT

*SBC ANNUAL FEED THE HOMELESS (NOV)

*SBC-COMMITTEE REPRESENTATIVE QUARTERLY BIRTHDAY CELEBRATIONS

*SBC-DAUGHTERS OF THE COVENANT PROMISE WOMENS MINISTRY

*SBC-“BE ENCOURAGED “ EVANGELISM & DISCIPLESHIP” GROUP MINISTRY

*SBC CULINARY ARTS MINISTRY-NATIONAL CERTIFIED FOOD MANAGER CERTIFICATION

*SBC TRI CHURCH COMMUNITY HOLIDAY & MOTHERS DAY CELEBRATION LUNCHEON

*SASHA BRUCE YOUTHWORKS RITES OF PASSAGE COORDINATIOR

*DC YOUTH COTILLION

*MERIDIAN HILL ADULT LITURGICAL DANCE PROJECT COORDINATOR

*DC YOUTH ENSEMBLE PERFORMING ARTS/ PARENT PARTNER/ INSTRUCTOR

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