Customer Service Management

ARUN JOSE

**** ***** ****, ********, ******* T*R 3L5~ 780-***-****~********@*****.***

CAREER PROFILE

Key Contributor and Effective Leader with several years of experience in technical and management roles in fast paced and high stress environments within the oil and gas industry. Experienced in performing comprehensive site visits, overseeing quality levels, and handling mechanical maintenance. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements. EDUCATION

Master of Business Administration : P.S.G INSTITUTE OF MANAGEMENT, COIMBATORE, INDIA (2011) Bachelors of Technology, Engineering : AMAL JYOTHY COLLEGE, KOTTAYAM, KERALA, INDIA (2005) CERTIFICATIONS : ORACLE CERTIFIED ENTERPRISE APPS DEVELOPER (2016) CERTIFICATIONS INCLUDE : NIIT CERTIFIED JAVA DEVELOPER AND ANIIT CERTIFIED COMPUTER ANALYST KEY COMPETENCIES

Oracle

Networking,SAP R5

Project Management

Procurement

C, C++, Java, SQL

S/W & H/W Repairs

Technical Documentation

Strategy Development

Team Leadership

Complex Problem Solving

Process Improvement

MS Office Suite

SELECT CAREER HIGHLIGHTS

Successfully managed a variety of technical projects which required significant knowledge of quality assurance, mechanical engineering best practices, and technical ability

Experience in performing site visits, allocating labor and resources, overseeing construction sites, and performing closeout activities

PROFESSIONAL EXPERIENCE

BESTBUY CANADA., EDMONTON, CANADA: SEPTEMBER 2015 TILL DATE Operations Specialist (Sept, 2015 to March, 2016)

Sales Specialist (Sept, 2016 to Till Date)

Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.

Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy.

Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.

Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.

Oversees the installation of client department specific applications and systems.

Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed.

Coordinates testing, upgrades and configuration of system files and services.

Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results.

Prepares for and prescribes approaches to possible downstream implications. ARUN JOSE, Page 2

Phone: +1-780-***-**** Email: ********@*****.*** PROFESSIONAL EXPERIENCE (CONTINUED)

Utilizes standard corporate tools to record change and problem activities for tracking purposes.

Managing Customer service, Operations, Cash Inflow and Outflow Unit.

Managing shipment in/out and MCSA with the delivery schedule.

Administrating the day to day activities in Ware House such as sorting, merchandising, operating warehouse equipments and vehicles.

Stock updating and price management through RSS and ETK hubs.

Managing the recruitment process of Full time/Part time & Casual Employees

E Learning management for the new and existing employees

Document evaluation of new and existing hired employees and their work permit status.

Credit Card Management via IPOS & Oracle Software. TRAGS LTD., DOHA, QATAR: AUGUST 2006 JULY 2015

Project Manager/Sales Specialist (2011 2015)

Projects Engineer/Inventory Specialist (2006 2009)

Directly managed a variety of engineering and project management roles with a focus on increasing efficiency and productivity within the organization.

Performed site visits on a regular basis, developed bids for technical and commercial projects, and ensured all documentation was completed accurately

Maintained a significant knowledge of quality best practices and regulations in order to oversee quality audits in addition to ensuring site safety

Project Include:

o QAPCO Shutdown: successfully managed a GRP line replacement, oversight of both labor an material allocation, and creation of construction documents/drawings o Ensured all project requirements were adhered to in addition to overseeing the maintenance of all piping, tanks, exchangers, and vessels

o QVC Project: prepared and reviewed all technical and commercial tenders, executed major shutdown, reviewed construction documents, allocated resources such as labor/materials, and documented all project progress

o Other Projects Include: QP NGL Maintenance and Shutdown, QA QC for SEEF, and QP Dukhan Attached Docs:

Degree Certificates.

Oracle Certification.

NIIT Certification.

Canadian Equivalency Certificate.

Notes: Reference upon Request.

Contact this candidate