Customer Service Manager

Professional Summary

Skills

Work History

Education

Certifications

EDITH OQUENDO

**** ******* ***, **, *****, NY 10456 (H) 917-***-**** (C) 917-***-**** *******.*****@*****.*** Administrative professional offering excellent communication, in addition to proficient computer skills. Meets deadlines, work with a high level of adapting to change.

Attention to detail

Team building

Natural leader

Fluent in Spanish

Active listening skills

Motivated team player

Opening and closing procedures

Customer-oriented

Excellent customer service skills

Goal-oriented

Skilled housekeeper

Able to lift 50+ pounds

Multi-tasking

Strong interpersonal skills

Self-starter

Fast learner

Payroll administration experience

Accounts receivable

Conflict resolution

Greeter/ Maintenance - Housekeeping 09/2009 to Current Randall's Island Parks Alliance - Icahn Stadium – 20 Randall's Island, New York, NY 10035 Greet patrons/spectators upon entering Icahn Stadium. Earn management trust by serving as key holder, opening and closing stadium. Provide an elevated customer experience to generate a loyal clientele. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Serve as the main liaison between spectators, management, and associates. Politely assist customers in person and via telephone. Store Manager 07/2005 to 09/2009

Rite Aid 4798 – 2055 Third Avenue, New York, NY 10035 Conduct store inventories once per quarter.

Interview job candidates/make staffing decisions.

Manage staff of 15 sales associates 1 team leader, 1 assistant manager. Count cash drawers/make bank deposits.

Assign employees to specific tasks to best meet the needs of the store. Plan budgets/authorize payments/merchandise returns. Report to the district manager regarding all store/staff issues. Implement a new ordering process /identify poor work habits to improve process effectiveness. Generate repeat business through exceptional customer service. Organize private mailbox system using mailbox manager software. Train and develop new associates on company system, with key sales tactics. Reorder inventory when it dropped below certain levels. High School Diploma :

High school of Fashion Industries - 225 West 24th street, New York, NY 10001 Office Administration coursework

Certified Medical Assistant/ Certified Phlebotomist

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