Customer Service Representative

Qualifications

Highly dedicated and dependable bank teller with exceptional customer service and cash management. Adept at working well both independently or in coordination with other bank staff. Proficient in working with multiple customer requests with utmost professionalism and courtesy.

Areas of Expertise

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nRelationship building

nExcellent understanding of teller procedures and policies

nStrong organizational and interpersonal skills

nExcellent customer service skills

nProfessional and friendly demeanor

nExcels at problem solving and offering solutions for customers

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Accomplishments

nSuccessfully completed all teller and lending training assigned by Apple Federal Credit Union

nCompleted the Integrity Selling for Service Professionals (ISSP) course

nAssisted in developing the top performing branch for the company in customer service

Professional History

Member Service Representative II at Apple Federal Credit Union January 2014 - September 2016

nCashed checks and processed deposits upon balance and signature verification

nProvided member assistance with balance details and other requests

nOpened new member accounts and closed existing accounts upon request

nAssisted members in applying for loans

nProcessed loan payments

nHandled any member complaints with the highest professional courtesy

Figure Skating Coach at Fairfax Ice Arena November 2010 – January 2014

nAssisted in development of skaters to compete at statewide competitions

nMaintained strong relationships with skating families to coach younger siblings of students

nAssisted in developing weekly schedule for all skating students

Education

nAssociates degree in Business Administration from Northern Virginia Community College –Manassas, Virginia 2015

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