Customer Service Representative
Resume:
Lysa A Crozier
Cheyenne, WY ****7
Phone: 307-***-****
*******@*******.***
Employment History
Landfill Attendant
**/**** – Current City of Cheyenne Cheyenne, WY
Weigh customers into and out of landfill
Create weight tickets
Receive all payments for transactions
Data entry as required by landfill manager
Answer phones
Document Control Clerk
09/2013 – 04/2014
Northrop Grumman
Cheyenne, WY
Receive, sort and distribute incoming and interoffice mail and scans and copy documents from inbound mail, interoffice mail, faxes and e-mails
Supports mail room coordinator as needed or volume requires
Process classified or sensitive mail in accordance with security regulations
Handle both incoming and outbound mail
Prepare and bundle documents
Scans inbound documents
Perform document indexing, including conducting searches to determine the correct case to link the document to, appropriately store or shred paper documents, and log document control volumes and activities
Owner Operator
02/2012 - 08/2013
Liquid Illusion
Cheyenne, WY
This is a hydro-graphics business that my husband and I ran together. I was responsible for all customer service, as well as all accounts payable and receivable, all parts ordering and receiving. I also have done all of the marketing for our company, as well of set-up and tear down for all of our shows.
Customer Service Representative
02/2008 - 11/2011
Dyno Nobel
8305 Otto Rd. Cheyenne, WY
Weigh trucks into and out of plant
Answer the switchboard
Accurately and expediently ship and invoice all loads leaving the plant
Work with the Union Pacific Rail system to call out needed cars for loading and off loading
Work with Corporate Salt Lake, all trucking companies and truck drivers as a team member to ensure accuracy, quality and a friendly environment
Create Bills of Lading. I was also a member of their Emergency Services Response Team. CPR and AED training as well as trauma.
Cashier / Customer Service Representative
04/2007 - 02/2008
Lowe's Store #1539
Cheyenne, WY
Check out customers providing assistance as needed and correct change.
Directing telephone calls through a phone network
Planning Coach
12/2006 - 04/2007
Lowe's RDC #965
Cheyenne, WY
Planning Coach Lowe's RDC #965
Lead a team to ensure the expedient and accurate processing of all purchase orders through the RDC
Work with all customers / vendors to ensure proper and expedient process of all purchase orders and product
Relay all information about special allocations / product to team members on the floor
Responsible for the hiring, firing and evaluating of team members
Administrative Assistant / Inventory Specialist Maintenance Dept.
12/2004 - 12/2006
Lowe's RDC #965
Cheyenne, WY
Procure, manage and maintain $500K worth of spare parts inventory for 1,287 subsystems and MHE vehicles
Research, coordinate and acquire parts for all system requirements in the Regional Distribution Center with over 80 vendors worldwide.
Maintain accurate inventory status and work order history in MP2 database in support of the $14M Rapistan sortation system and $3M vehicle fleet.
Assist in developing the $2M annual maintenance budget
Purchasing cards for a budget of $2M
Responsible for the accurate tracking and corporate reporting of $160K purchase card expenditures monthly
Provide logistic support for over 55 people on four different shifts
Assist all other departments with parts / service support
Receiving Clerk
12/2002 - 12/2004
Lowe’s RDC #965
Cheyenne, WY
Responsible for the proper processing and closing of all purchase orders received into the distribution center. Also responsible for the closing of all bills of lading for the trucking companies that deliver to Lowe's.
Interpreter / Transliterator for the Deaf/Hard-of-Hearing
01/1991 - 09/2002
Laramie County School District #1
Cheyenne, WY
Facilitate communication between the student and the teacher or classmates k-12. Chapter / book rewrites as needed for tutoring purposes
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