IT Manager / System Administrator / Cyber Security Coordinator

Shannon Fitzgerald

IT Manager Senior Systems Administrator & Cyber Security Leader

Simpsonville, SC 864-***-**** ********@*****.*** Professional Summary

Experienced Microsoft Infrastructure, Cloud, and Cybersecurity Leader with nearly 20 years of progressive experience designing, administering, securing, and migrating enterprise IT environments. Proven expertise managing Microsoft Azure, Microsoft 365, Intune, Entra ID (Azure AD), Defender Security Suite, Windows Server, virtualization platforms, and hybrid cloud infrastructures. Known for building strong relationships with business leaders, improving operational efficiency, and delivering practical technology solutions that align with business goals. Combines hands-on technical expertise with leadership experience in infrastructure, cloud services, security, disaster recovery, and IT operations.

Successfully led multiple cloud transformation initiatives including datacenter modernization, server migrations, identity management, endpoint management, disaster recovery, and cybersecurity programs. Skilled in Azure administration, cloud migration planning, endpoint security, Microsoft licensing, infrastructure automation, compliance, and operational leadership. Adept at aligning technology strategy with business objectives while improving security posture, scalability, and operational efficiency across multi-site organizations. Core Competencies

• Microsoft Azure Administration & Cloud Architecture

• Azure Migration & Cloud Design Projects

• Microsoft 365 Administration

• Microsoft Entra ID (Azure AD) Migration & Administration

• Microsoft Intune Endpoint Management

• Microsoft Defender for Endpoint & Defender for Cloud

• Microsoft Security & Compliance Center

• Azure Virtual Machines & Virtual Networks

• Azure Backup & Site Recovery (ASR)

• Hybrid Cloud Infrastructure Design

• Identity & Access Management (IAM)

• Conditional Access & Zero Trust Security

• Windows Server Administration (2012–2022)

• Active Directory & Group Policy Administration

• Endpoint Deployment & Device Lifecycle Management

• Hyper-V Virtualization Administration

• Disaster Recovery & Business Continuity Planning

• Infrastructure Modernization & Migration Projects

• Cybersecurity Operations & Incident Response

• Vulnerability Management & Security Remediation

• Network Infrastructure & Firewall Administration

• PCI Compliance & Audit Coordination

• Vendor Management & Licensing Administration

• Fortinet / FortiGate Configuration and Management Professional Experience

Kopis, Greenville, SC

Title: IT Manager / System Administrator / Cyber Security Coordinator, Sept 2021 – May 2026

• Administered Microsoft Azure cloud infrastructure supporting business operations and services.

• Led enterprise migration initiatives utilizing Microsoft cloud technologies.

• Managed Microsoft 365 tenant administration including Exchange Online, SharePoint Online, Teams, and licensing.

• Administered Microsoft Entra ID (Azure AD), user lifecycle management, role-based access control (RBAC), and Conditional Access policies.

• Implemented and managed Microsoft Intune for endpoint provisioning, compliance enforcement, application deployment, and device management.

• Managed Microsoft Defender security solutions including endpoint protection, threat detection, vulnerability management, and security response activities.

• Coordinated cybersecurity incident response, remediation efforts, and security improvement initiatives.

• Administered Hyper-V virtualized environments and facilitated infrastructure modernization projects.

• Developed and maintained disaster recovery and business continuity strategies for cloud and on-premises resources.

• Led infrastructure governance initiatives including documentation, change management, operational standards, and security best practices.

• Coordinated PCI compliance activities, audit preparation, and remediation efforts.

• Managed relationships with vendors, cloud providers, and licensing partners.

• Oversaw migration of corporate server infrastructure to a full cloud-based environment, reducing on-premises infrastructure requirements and improving scalability. Alexium International, Greenville, SC

Title: Network Administrator / Facility Manager, Jan 2017 – Aug 2021

• Responsible for managing, upgrading, and maintaining corporate network infrastructure.

• Responsible for day-to-day management and maintenance of facilities and equipment.

• Oversaw and administered migration of corporate server infrastructure from a physical to local virtual environment.

• Oversaw migration from local virtual to full cloud environment.

• Oversaw migration of phone system from physical to cloud based system.

• Upgraded and managed physical infrastructure including servers, firewalls, and switches.

• Managed Avaya IP Office phone systems.

• Managed continuity of all VPN connectivity to network resources.

• Maintained all network security protocols and procedures.

• Created and maintained all disaster recovery procedures. Windstream Communications, Greenville, SC

Title: Network Analyst, Aug 2016 – Dec 2016 (Contract)

• Provide operational support to broadband customers.

• Support static and dynamic IP broadband service in Windstream’s data network, configuring customer premise equipment and troubleshooting customer broadband problems.

• Facilitate network changes, upgrade, and repairs requiring intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and IP networks. Office Tech Pro, Greenville, SC

IT Technician, Feb 2015-July 2015 (Contract)

• Provide tech support and guidance for small businesses with 20 users or less.

• Provide server and email / domain migrations from Server 2003 to more recent Microsoft releases.

• Upgraded / migrated users from one ISP to another.

• Performed security audits on user networks and provided guidance and support on recommended improvements.

• Upgraded and migrated user workstations from Windows XP to more recent Windows operating systems

• Installed and migrated user machines from one HD platform to another

• Installed and maintained multiple printer platforms in all user environments. Mount Vernon Mills Inc., Mauldin, SC

Network Administrator, 2011 – 2015

• Responsible for managing, upgrading, and maintaining corporate network infrastructure consisting of 16 locations in 6 states with over 2,000 users.

• Migrated corporate firewall network from Cisco to SonicWALL.

• Upgraded and managed corporate network Firewalls.

• Upgraded, installed, and managed Avaya IP Office phone systems.

• Installed and managed all network routers and switches and firewalls including Cisco, Brocade and Barracuda devices.

• Maintained network communication to remote locations through private VPN Network. Servosity – Disaster Backup and Recovery, Greenville, SC Information Systems Internship, April 2010 – Aug 2010

• Assisted in Level 2 and 3 trouble ticket resolution.

• Assisted in the creation of online troubleshooting database.

• Responsible for monitoring and troubleshooting backup completion and performance for all customers.

Education

Associate of Science – Network & System Administration & Cyber Security Certificate Program Greenville Technical College

Certifications

• AWS Certified Cloud Practitioner – Essentials

• Certified SonicWall Technician

Other Professional Experience

31 years of experience of coaching and leadership at the highest levels. Expert in the areas of leadership, team building, empowerment, athlete development and goal achievement. Results would include one National Championship and 6 other top five national finishes. Has developed over 20 AAU All Americans Upward Stars Junior Volleyball Club

Title: Coach, Director of Travel, 2018 – Present

• 2024 AAU National Champions

• Manage and implement short-term and long-term practice plans.

• Responsible for procuring travel accommodations for over 40 travel teams in 2 states. Southeast Alliance Volleyball League

Title: Director of Scheduling, 2012 – 2024

• Scheduling director of Elite Junior Volleyball Association Power League.

• Developed ranking system used for both club and power level teams.

• Responsible for tournament management scheduling through Advanced Event Systems software for all league events.

Xcel Volleyball Performance, Hendersonville, NC

Title: Coach, 2016 – 2018

• Manage practice, tournament schedules for teams and coaches Axis Elite Volleyball Academy, Greenville, SC

Title: President / Club Director, 2011 – 2016

• Full time coordinator and program developer for elite youth sports organization.

• Manage practice, tournament and travel schedules for all teams and coaches

• Responsible for budget creation and management.

• Responsible for day-to-day management of academy. Wofford College, Spartanburg, SC

Assistant Volleyball Coach, 1996, 1998-2006

• Assisted in operations and long-term planning for Division 1 volleyball program.

• Responsible for creating team oriented defensive strategies along training of the Setters and Defensive Specialists.

• Responsible for recruiting activities with potential athletes.

• Assisted in travel coordination for the volleyball program. EDUCATION AND TRAINING

Associates of Science in Computer Technology with a concentration in Network Systems Administration (Honors Graduate), Greenville Technical College

• Courses taken included:

• SQL Server / Relational Database

• Internet and Firewall Security

• Advanced Cisco Router Config

• Cisco Network Design / Troubleshooting

• LINUX Security Administration

• LINUX System Administration

• C/C++ Programming

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