Manika Maini (***) -***-****

**** ***** ***, ***********, **, L5V 3A5 acxqfz@r.postjobfree.com

Business Analyst with over 7 years of experience in Information Technology in managing and delivering software requirements and analyzing business operations with extensive experience in financial industries like Banking, Wealth Management, Capital markets, Insurance, and Retail Banking.

Highlights:

Expertise in each and every phase of business analysis such as gathering all the business requirements, planning proper documentation, effective communication, application support, involving in testing and offered post implementation support.

Expertise in translating business requirements into system requirements and documenting functional and non-functional requirements.

Sound understanding of Software Development Life Cycle (SDLC), project management life cycle, quality assurance test life cycle, waterfall and Agile Methodologies.

Expertise in understanding complex business concepts, situations, creating process modelling and documents using different techniques like flow chart diagramming, use-case diagrams, data flow diagrams and activity diagrams using tools like MS Visio, Top Team.

Experienced in conducting JAD sessions/brainstorming sessions, story boarding, use-case diagramming, prototyping and walkthrough meetings to gather application requirements.

Hands on experience working with global applications such as Symphony, CACS, Recovery Management System/ Recovery Highway, Charles River system, Globestar.

Develop new procedure documentation in support of new process, products or system enhancements.

Involved in process changes like Change Management (CM), Change Request (CR) and implementing industry best practices using version tool like HPQC, Topteam.

Expertise in planning and conducting User Acceptance Testing and reporting defect management.

Knowledge of SQL and related database management systems.

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio).

Hands on experience in preparing documents such as Document of Understanding, Business Case, Use cases, Gap Analysis, Business Requirements Documents and Software requirement specification.

Ability to quickly Master in new concepts and applications.

Experienced in leading multiple tasks/software projects and expert in coordinating testing effort between on and off shore.

Experienced in test life cycle includes test planning, documentation, execution and defect management

Excellent written, oral, organizational and interpersonal communication skills.

Strong analytical, problem solving & organizational abilities.

Possess a positive, flexible & detail oriented attitude, self-starter, result driven, worked under pressure and strive to be my best.

CAREER PATH

Citi Financials, Canada 12/2014 – Present

Business Analyst

Project Description: P2P – Plus: “P2P (Person to person) Plus" is an Interac E-Transfer enhancement project. FI is enhancing its current Interac e-Transfer offering with new e-transfer EUF functionality to grow its Digital experience.

Project Description: Field Reporting Enhancement (FRE): Field Reporting tool is a Statistical system application for reporting the sales/collection/cancellations/renewals of Citi products. This system is used by Higher Management at Citi Financials. This project was enhancement in periodicity of stats collection from quarterly basis to monthly basis to enable more accurate and up to date financial forecasting. This also involved enhancement in report structuring and accessibility of report at branch/region level

Project Description: Insurance Cancellation Enhancement 2014 (ICE-2014): This project was for Citibank loan account holders who had insurance product (disability, Employment and Life Insurance) offered against their loan. As a part of the business requirement, Insurance Cancellation request was reduced from 6 months to 30 days. Insurance Cancellation requested after 30 days’ time frame was handled without reversal of already paid premium. This involved enhancements in the current system along with changes business workflows.

Responsibilities:

Involved in meetings with business process owners, different business units like payments, compliance and subject matter experts for requirements gathering analyzed company's existing formats, documents, checklists, project scope and feasibility in the system initiation phase.

Worked closely with business owners to create business requirement documents, functional documents, lead requirements sessions, planned testing, migration and post production validation.

Translated business requirements into functional requirements for technical (developer & tester) team.

Conducted JAD sessions for requirements gathering with backoffice operations

Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Document all data mapping and transformation processes in the Functional Design documents based on the business requirements

Conduct testing including functional, user acceptance, integration testing to verify to client's requirements are met.

Communicated client's business requirements by constructing easy- to understand data and process models.

Prepared the business workflow diagrams, use case diagrams, entity diagrams and workflow process diagrams using MS-Visio which describes the flow of events in a transaction.

Verified the correlation between the UML diagrams and develop detail diagrams for the dev team.

Followed established SDLC, PMLC procedures, as well as researched, created, edited business data documents.

Provide input into developing and modifying systems to meet client's needs and develop business specifications to support these modifications.

Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Performed database testing using SQL server queries.

Maintained and updated the Requirements Traceability Matrix (RTM) to see if the current project requirements are being met, and to help in the creation of a request for proposal, software requirements specification, various deliverable documents, and project plan tasks.

Created and Executed test cases manually in HP Quality Center and verified actual result with expected result

Used HP Quality Center for Defect Management and generating Status reports

Logged and drove defects to resolution using quality center (HPQC) for multiple releases.

Participated in User Acceptance testing and Post Implementation verification with the operations.

DAVIS + HENDERSON, Toronto, ON _04/2013 – 09/2014

Business Analyst

Project Description: Inventory of repossessed vehicles was handled manually. The project was to enable/integrate the business processes/workflows handled by IMS which were integrated into central recovery systems called RMS. This will enable the up-to-date information in central repository and expedite clearance/processing of inventory. This also helped in expedited invoicing to the relevant parties.

Responsibilities:

Gathered requirements to setup meeting with different custodians, operations (back office team) to get the entrance criteria for event processing.

Reviewed business, systems, design and technical specification, identified gaps, ambiguous points and coordinated with respective team to fix the gaps.

Created mock data analysis from the functional, system and design specification.

Interacted with business users, develop teams, compliance team to understand the business process and technical flows and created detailed end-to-end test cases based on the business flows.

Independently performed data analysis and documented the gap analysis between AS-IS and TO-BE state focus

Performed data mapping from source to target.

Created UML Diagrams including use cases diagrams, activity diagrams/state chart diagrams, ER diagrams and Web Page Mock-Ups.

Created process work flow, functional specifications, and prepared software requirement specifications (SRS), functional specification document (FSD).

Authored design documentation which included: traceability matrix, functional specifications and Complex process and data flow diagrams using MS-Visio.

Facilitated application development sessions and walkthroughs between technical and business teams for meeting customer requirements as well as solving problems on a daily basis such as, delays, documenting errors and incorporating software enhancements into design documents.

Performed User acceptance testing across the system to ensure business requirements is met with no impact to system integrity.

Created and send reports to higher management such as weekly status report, Project summary report.

AGF Investments, Toronto, ON 05/2010 – 05/2011

Business Analyst

Project Description: Charles River IMS supports the capital market products, entire investment lifecycle on a single trading, clearing and settlement platform, from decision support activities through compliance, trading and post-trade settlement, with broad asset class support and integrated compliance management. It was an application enhancement project.

Responsibilities:

Gathered requirements to setup meeting with different custodians, brokers, traders, operations (back office team) to get the entrance criteria for event processing.

Requirement gathering based on portfolio managers line of businesses.

Reviewed business, systems, design and technical specification, identified gaps, ambiguous points and coordinated with respective team to fix the gaps.

Created mock data analysis from the functional, system and design specification.

Interacted with business users, develop teams, compliance team to understand the business process and technical flows and created detailed end-to-end test cases based on the business flows.

Independently performed data analysis and documented the gap analysis between AS-IS and TO-BE focus

Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process, Requisite Pro.

Created process work flow, functional specifications, and prepared software requirement specifications (SRS), functional specification document (FSD).

Gathering business requirements using techniques like JAD sessions, Role-play, observation, elicitation constantly as it is an agile delivery.

Authored design documentation which included: traceability matrix, functional specifications and Complex process and data flow diagrams using MS-Visio.

Analyzed requirements to recommends business solutions to mitigate Trading risk, credit Risk, market risk, Collateral Risk using Murex.

Report to Change control Board (CCB) and get the approval for any request changes.

Facilitated application development sessions and walkthroughs between technical and business teams for meeting customer requirements as well as solving problems on a daily basis such as, delays, documenting errors and incorporating software enhancements into design documents.

Coordinate end user testing with Investment Advisors, Wealth Managers for project scope.

Performed database testing using SQL server queries joins, unions, arithmetic & aggregate functions.

Prepared monthly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project.

Chrysler Financials, Mississauga, ON 03/2009– 04/2010

Business Support Analyst

Project Description: I was working in capacity of business support analyst for Chrysler financial Auto Loan customer. My profile was a 3rd party vendor with access to auto industry regulations tool (PPSA/ UVIP) used for customer profiling and risk assessment for new and used vehicle, to facilitate/support Chrysler Financials dealer network. It was a migration project from Chrysler Financials application to General Motor’s application.

Responsibilities:

Worked extensively with the business analyst to gather business requirements (functional and non-functional) in terms of SRS.

Prepared System requirement documentation, Statement of work, document of understanding, business cases.

Involved in defining the source to target data mappings, business rules, business and data definitions

Conducted walkthroughs to the developers and testers.

Performed gap analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap

Identified constraints in the existing mechanism and the solution design to overcome constraints.

Responsible for understanding business rules that drive system logic.

Defined project milestones, schedules, monitoring progress using MS- Project and updating plans as required.

Involved in all phases of SDLC & PMLC. Developed test scenarios, test cases for agile deliveries.

Logged and drove defects to resolution using Quality Centre (HPQC) for multiple releases.

Initiated Use Case Analysis, which provided the framework for potential use case deliverables and their relationships, and allow for maximizing software reuse.

Involved in UAT testing with business users with dummy transactions.

Documented User Requirements with MS Word as the editing tool and Rational Rose to develop the use cases.

American Express Bank, India 05/2005– 12/2008

Fraud Control Analyst

Project Description: CRMS (CREDIT RISK MITIGATION SYSTEM): To mitigate fraud for Amex privilege credit card customers, business requirements were gathered to flag/report for any suspicious credit card transactions performed. The mitigation of credit risk was achieved by generating the trends via reporting on daily basis for the privilege customer base. The basis for generating a report was any high value unusual transactions compared to the historical activity for the card.

Responsibilities:

Worked extensively with the business analyst to identify the business requirements (functional and non-functional).

Analyzed and prepared Business Requirement Documents and Functional Requirement Specifications, business cases, Activity Diagram, Use Cases, end to end data flow charts.

Identified constraints in the existing mechanism and the solution design to overcome constraints.

Defined project milestones, schedules, monitoring progress using MS- Project and updating plans as required.

Conducted walkthroughs to the developers and testers and bridged communication between end users and development team.

Responsible for understanding business rules that drive system logic.

Involved in all phases of SDLC & PMLC. Prepared user and system test scenarios, test cases.

Involved in UAT testing with business users with dummy transactions.

Identified Gaps and Streamlined recertification process of User access to Application/Server/Database access for risk mitigation.

Documented User Requirements with MS Word as the editing tool and Rational Rose to develop the use cases.

EDUCATION

Post Graduate in Business Administration – 2005.

Bachelors in Commerce – 2003

Diploma in Marketing and Public Relations – 2002

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