Effie Hanges

**** ********* ********, ** ***** Cell: 313-***-**** acxqd0@r.postjobfree.com

Professional Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and deliver effective solutions to problems. Reliable and driven, with strong time management and prioritization abilities.

Skills

Excellent customer service skills

Ability to work independently or as a team

Strong skills in time management, prioritizing tasks, and meeting deadlines.

Organized, detail oriented, investigational, organizational, and analytically skilled and the ability to multi task effectively.

Expert knowledge and abilities in oral and written communication. Work Experience Coordinator Maintenance

MCH Development Royal Oak, Michigan 2015 present

Set and monitor technicians schedule for Subways daily.

Prepare invoice for customers.

Process payments.

Run reports daily.

Customer Service Representative

Kelly Services Highland Park, Michigan 2006 2014

Audited various contracted employees benefit records

Assisted clients with billing questions, and order placement

Handled specialty calls and troubleshooting

Assisted other representatives in the calling queues Mortgage Payoff Processor/Customer Service Representative Flag Star Bank Headquarters Troy, Michigan 2003 2005

Prepared and maintained mortgage account payments and payoffs

Contacted assigned clients directly to address all clients needs

Handled coaching and developing direct reports

Data Entry Analyst/Customer Service Representative OnStar Troy, Michigan 2000 2003

Processed the renewal and cancellation of services.

Processed payments.

Contacted Inbound and outbound clients.

Education

Detroit College of Business Warren, Michigan 1992 1995