Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Loganville, GA, 30052
Posted:
December 01, 2016

Contact this candidate

Resume:

Terri Tinsley

Monroe, GA

770-***-****

acxqce@r.postjobfree.com

OBJECTIVE Seeking a position that provides opportunities for intellectual growth. A position that rewards employees based on the highest level of honesty, integrity, efficiency, and commitment. To enhance my knowledge within a company that is a progressive industry leader and whose leadership I respect and trust.

SKILLS - Ambitious problem solver who is open minded to new endeavors and extremely enthusiastic.

-A committed and determined view of satisfying a company’s/client’s needs.

-A proven dedicated worker with original ideas and a vast knowledge of consumer economics.

-Swift responsiveness with thorough and accurate information.

-Familiarity with many different programs/systems

-Strong Communications skills

Work History – 2001 to 2016

Doyle Energy Facility

@ Oglethorpe Power Corporation

Sr. Staffing Assistant

October, 2015 – current

Maintains a close and highly responsive relationship with the day-to-day activities of the Operations and Maintenance Supervisor, Corporate office, and staff. Processes department/corporate assignments, participates in special projects and the planning of those projects with a minimum of detailed guidance. Handles confidential information with discretion. Provide a variety of administrative and secretarial duties in direct support of the Facility. Frontline contact for cyber security at the facility.

Acuity Brands/Lithonia Lighting

Sourcing Specialist – Outdoor Group

October, 2004– October, 2014

Procurement/Logistics/Sourcing/Purchasing/Buyer

Managing Product Hierarchy Structure, the SME (subject matter expert) of product nomenclatures. Managing daily production efficiently. Handling all carrier and freight issues. Served as frontline contact for all customer service related issues, both internal and external with technical and product inquiries. Proficient in order management, handling drop ship purchase orders as well as stock purchase orders. Handling Poles post sales issues. Assisting in Quotations and Technical support for the past two years.

National Account Billing Specialist

April, 2001 - October, 2004

Managing the billing for three National Accounts. Assisting with Agent Monthly Commissions. Assisting with Accounts Receivable.

Additional work history and skills:

I have been in customer service for 28 years.

Office manager /Account manager for 20 years

I'm efficient in outlook (handling over 400 emails per day) Microsoft word, excel and access, Maximo, OMS, Oracle, Scan-One, Item Builder (BOM), IWQ, purchasing tool, blanket PO entry, numerous spreadsheets/reports and multi-line phone systems.

Education

Graduated from Redan High School in 1988.



Contact this candidate