Desktop Technician

Joshua Gomez

*** ******* **, **** **, Greenacres, FL 716-***-**** *************@*****.***

Highly motivated, award winning, and results-oriented professional with an excellent record of job performance and terrific customer focus. Dedicated, flexible team player with strong interpersonal, problem solving, and customer service skills. Quickly adapts to new technology and equipment.

Seeking a challenging position as a Computer Engineer with a highly respected and growing organization.

PROFESSIONAL SUMMARY

Languages: Fluent in English, Spanish

EMPLOYMENT EXPERIENCE

Advanced Tech Support Agent, Advanced Tech Support, Boca Raton, FL 1/2016 to 3/2016

Handled computer problems of home users and small businesses on a daily basis

Provided resolutions for malicious viruses, sluggish internet connections, page redirects, or overall slow performance.

Resolved complex issues setting up printers, networks, and diagnosis

Conducted remote PC service and time-saving by utilizing the most current software

Individual Market & Medicare Advocate II, Univera Healthcare,Williamsville, NY 2/2008 to 1/2016

Handled inbound and made outbound calls with the goal of increasing business, customer satisfaction and customer retention

Resolved, coordinated, monitored and prioritized customer requests

Responded via telephone, e-mail, fax, or written correspondence in a timely and professional manner

Frequently assisted management by handling escalated customer complaints as a Team Lead

Researched customer inquiries, answered customer questions, explained available services, corrected errors, provided benefit information, handled complex claim issues and educated customers on alternate services

Participated in and successfully completed required training by taking different training courses, America’s Health Insurance Plans (AHIP)

Gunner’s Mate, US Navy, San Diego, Ca, Indian Head, Maryland and Guam 12/1998 to 4/2007

Planned, developed and delivered training in Navy policies related to the safe handling, operation and storage of explosives, ordnance and weapons

Assisted in the development of security programs, training manuals and other educational programs

Worked closely with management to identify training needs while implementing corporate and departmental policies and procedures

Reviewed and discussed job performance with personnel in order to identify causes and work to resolve problems

Trained and instructed employees in job duties and arranged for training to be provided

Evaluated personnel job performance and recommend appropriate personnel action

Joshua Gomez

203 Foxtail Dr, Unit D3, Greenacres, FL 716-***-**** *************@*****.***

EDUCATION and ADDITIONAL TRAINING

New Horizons Computer Learning Center, Miami, FL 2016

Computer Network Administration, Trocaire College, Williamsville, NY 2014

Center for Anti-terrorism and Navy Security Forces, Chesapeake, VA 2007

Weapons Operations, Maintenance, Instructor Course

Naval Base Dam Neck, Virginia Beach, VA 2003

Ammunition Administration, Ordinance Logistics, Database Administrator

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