ROBERT WONG

*** ******** **** *****, ********, IL. 60067

Mobile 847-***-****, acxqah@r.postjobfree.com

SUMMARY:

Engineer quality focused with 20 years of experience in System Engineer, Quality, Software Development, System/Product Testing, and Customer Relation working within regulated environments.

Customer Solution Lead: Product realization from Installation, System Integration, V&V, Feature Acceptance Testing, Troubleshooting and System Maintenance.

Champion Field Issues: Problem Investigation and Root Cause Analysis on Linux platform applications defined Wireless Mobile Network Systems.

Software Release Management: Software Upgrades installation, provision, and test scenarios approval, Issues Report, and problem resolutions.

Technical Specialist in adapting methodology, products and tools, details, collaboration, program practices and priorities.

Matrix Team: Customer, development, Business team interfacing to complement the requirement planning, and document all phases of development cycle to test report cycle in commercially profitable communication systems.

Project Lead in SDLC with process driven organization representative meeting goals in Release Management, Change Control Board (CCB), SEI – CMMI Quality Audit, FOA. Creatively perform tasks under all area of foundation in ITIL

Strong result focus and communicator willing to travel. Seek new challenges as a team member in an innovative organization.

PROFESSIONAL CERTIFICATION: TECHNOLOGY TRAINING:

CompTIA Networking+ CCNA, VMWare, MySQL, ITIL

CompTIA Security+

HIGHLIGHTS:

Programming - C, C++, Perl, Pascal, Lisp, SQL, 4GL, TCL/TK, Shell.

OS - Windows NT/2000/XP, Window7, UNIX, Linux.

Network - VLAN, Firewall, Routers, Access Switch, Cisco CSS.

Tools - ClearCase, DOORs, Quality Centers, Shell, DDTS, Sablime, Inet, Sage Box, Hammer, NetHopper, Tekelec, Wireshark.

Technology - LTE, CDMA, GSM, GPRS, UMTS, IDEN Push-to-Talk. OMCR, CBSC, BTS, SMSC/MR, IS41, EMX, HLR, VLR, AAA.

Hardware - Messaging Platform ATCA Radysis Chassis, MRV Terminal Servers, Cisco Fiber Channel. Switch/Load Balancer, F5, Sun x4200 Servers, SAN Architecture, Dothill RAID, HP Servernets.

Servers Interface - LDAP, ENUM, Gateways, Prepaid, VASP, Inter-Carrier, Billing, Statistics, Transcoding, Centigram Voicemail, Glenayre VM/SMSC, RTS SMSC, RealNetworks Streaming, SMLC/GMLC AGPS.

Knowledge - IMS, One-NDS, CSCF, One-AAA.

Services - E911, Dispatch, Mobile, Messaging, Prepaid.

Switching - 5ESS Switch, EMS2500, DMS, Harmony, Eagles STP, T1/E1.

Protocol - SNMP, LAPD, X.25, MAP, ISUP, TCAP, SCCP, SS7, C7, CDMP, WAP, HTML.

EXPERIENCE:

LEMKO 2014-Present

Senior System Support Specialist responsible for LTE/ UMTS/GSM technology systems.

Quality Assurance on system and demo systems. Verifying network setup OpenVPN, nodes IP configurations, and ATP. Lab integration setup for feature testing. CentOS Linux, VPN, Virtual Machine install, setup and validation.

Field implementation and upgrades on customer network/systems. Manage JIRA database to manage trouble ticket tools.

Script development/testing/implementation using Shell, Perl for KPI’s.

Created documentation for the components and system testing for provisioning communications to node

Created procedure for test cases and analysis of system testing on modems, network and node communication.

AT&T 2012-2014

Senior FFA First Office Field Assurance team on LTE Project with VoLTE and IMS.

Compliance on requirement and tests for network/protocols in systems for LTE databases, configuration and validation data. Coordinate all delivery and audit complex setups for normal and failed scenarios.

Created test case requirements for network testing and call flows based off of network requirements documentation.

System Infrastructure reviews for test readiness. Manage features and functional validation on 4G call flows through network, and analyzing results with tools QXDM, Tektronix-Irish view, Access SS7 and Spirent.

Field execution with UE on services such as SRVCC, IRAT, CSFB, Video, Telephone features covering involved scenarios and capturing traces for analysis. Use Requirement tools for CAPA - case generation till verification of resolutions.

NOKIA SIEMENS NETWORKS (acquisition MOTOROLA Networks Division) 2011-2012

Solutions Engineer for Verizon Wireless in Multimedia Messaging Service Center Multimedia Messaging System (MMSC)

Core networks customer advocate performing all aspects of MMSC system tasks planning, documentation, analysis, implementation, upgrades and resolution.

Release feature lead working through M-Gates reviews, validation, to completion of system cutovers.

Multi-tasking new systems and existing systems operations with ownership of MMSC and Transcoder functionality. Interface with customer maintenance, product introduction, and network operation engineers to address incident reports, billing/statistics reporting, monitoring, and performance data.

Development liaison for feature implementation/integration, testing, and issue resolution for advanced features. All CAPA in DOORs Requirement Capture Tool.

Developed process methods with scripting to improve upgrades efficiency, detect variances to system configuration, and manage statistics generation. Audit group delivery for these process, tools, and schedules.

MOTOROLA 1991-2011

Custom Enterprise Solution (CES), Harmony Wireless Communication System

Principal Test Engineer implementation of SS7/C7/ISUP calls in wireless network comprised of MSC, BSC, and EBTS/BR with Dispatch/Mobile calls.

SS7 Roaming, Call Wait, Call Hold testing at Box and System Level testing in iDEN Switch and Harmony Switch using both network HLR/VLR authentication and SMSC.

E911 network planning and integration of vendor’s SMLC/GMLC box A-GPS solution using Global Reference Receiver Network. Feature requirement to test traceability for test generating and execution. Lab provisioning features, SS7 network, ISUP, and switch calls translation. Patch verification, documentation per iDEN process requirements and process improvement activities.

SEI CMMI subsystem champion for iDEN system.

Asia Pacific Telecom Carrier Solution Group (APTCSG)

Principle System Engineer responsible for CDMA 1X network support Asia region engineers.

RFQ/RFP on new carrier systems supporting system design, product capability, network sizing and rules.

Call Mix Models proposals/planning/design for network Access Node, PDSN, and EBTS. Provide training resources to account team engineers.

Support system deployment and migration plan for market engineers including simulation tools and integration procedures.

Integrated Systems Product (ISP) IN2 Solution Center

Lead System Engineer for Intelligent Networks product from Vendors.

Verification and Validation of standard call flows on WIG, Voicemail, SMSC using SS7/C7 and messaging protocols.

Field trials technical lead providing phases’ estimation, reporting assignments, monitoring milestones, implementation and testing.

Certification of product with plan development for network, integration, testing for multiple vendor products.

Deployment at customer site systems with post installs support. Resolution to configuration issues for services, features, and connectivity. Equipment includes SUN, Tandem, T1/E1, DSU/CSU, Cells, PC, modems, and hubs. Product experience includes Tandem performance tool, Voice Mail System, Advanced Messaging Gateway, and Voice Response System.

Product Management and business meetings collaboration to develop partnerships with external vendors for joint service ventures supporting and contributing to marketing requirements for product. Contribute to business team cases participating in certification effort quote process. Provide lead technical consultation on use of vendor systems to IN release testing.

Japan KDDI’s demo show at Geneva Telecom staging and onsite support to lead JCDMA CBSC integration and testing on pre GA load with High Speed data feature. Support LSPD/HSPD feature testing with using Toshiba laptops/phones, Hitachi and QualComm phones on the lab test system. Trade shows system setups and debugging with matrix team of product managers and engineers.

IDEN Systems

Lead Software Engineer for OMC (Operations and Maintenance Center) and Call Processing Area

Worked in architecture, requirements, design and testing in a matrix organization.

Database administration for an Informix DB product in OMC subsystem. Relational Data Modeling of iDEN Network Elements.

First iDEN FOA system deployment in Los Angeles.

Providing technical guidance and direction to a junior engineers in Network Management and Call Processing in a role as lead feature developer for Enhanced BTS and OMC subsystem.

Development V-model support from subsystem requirement, test plan, design, coding and testing for major release load that enhanced system availability. Planned development schedules, assignments, and Maintenance On Line (MOL) tasks for reporting engineers - in parallel completed major portion of feature development.

Global Update feature champion to reduce point release database updates thus reduce system deployment time modifying system parameters for each NE and using propagation for system download.

Innovate in Process Improvement Team activity to enhance the MOL build by automatically checking for every modification submitted in Change Management Tool. State Transition design enhancement to CP quality development.

Private Systems, Key Management Controller (KMC)

Senior Software development for VME based platform Key Management Controller.

User Interface design using Informix database SQL and 4GL embedded query language.

Trunking radio encryption and radio management feature development.

EDUCATION:

Master of Computer Science, Illinois Institute of Technology

RECOGNITION:

Bravo Awards for outstanding projects and quality delivery exceeding department benchmarks for customer delivery – 2010, 2011

Bravo Awards for SS7 project lead integration –2006

Feature Owner Recognition for ISDN network development in SI Switching Module.

PUBLICATION:

Motorola Technical Journal – 1995

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