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Customer Operations Manager

Location:
Laredo, TX
Salary:
D.O.E
Posted:
December 01, 2016

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Resume:

*** ********* **.

LAREDO, TEXAS *****

PH. 956-***-****

Adriana Longoria.

Experience

**/**** -**/**** ****** Forwarding Corp./Gontor Forwarding

Salary: 16.00 p/h

Traffic Executive

Coordinate with warehouse the shipments pending to be export.

Request the customer the necessary documents to export their merchandise, (NAFTA certificate, Nom, Certification Of Origin etc)

Organize the documents required to elaborate pedimentos

Coordinate with the trucking company the type of vehicle needed to export the merchandise (3-ton truck, trailer, flat bed, etc.)

Prepare the documents to be sing by the trucking company and the seals in case they are necessary.

Elaborate and update reports to the customers regarding the merchandise in the warehouse, yard or with discrepancies.

Coordinate with the suppliers the merchandise pending to be receiving by our warehouse.

Track the urgent shipments that the customer needs to be export ASAP.

02/2004 – 09/2004 Tamez Trucking Inc. Laredo TX.

Salary : $13.00 p/h

Operations Manager:

Coordinate with the customers (warehouses) the shipments ready to send north bound.

Make appointments for deliveries north bound.

Assign loads for each driver and coordinate with them the deliveries on time.

Find loads for the drivers south bound.

Coordinate with the local drivers to deliver the merchandise south bound.

Make arrangements with Mexican customers, to transload their merchandise to American trailers in order to send them north.

Once a week send statements to the customers and deposit the checks received.

Deposit on Comdata card cash for diesel and other expenses of the drivers.

Keep on contact with the customers to give them updates on their shipments.

02/2001 – 02/2004 Carrel Forwarding Laredo, Tx.

Salary: $9.50 p.h.

Distribution Department:

Receive the merchandise into the system

Prepare inventory of the merchandise received in the warehouse

Coordinate with the customer the proper distribution of the

Merchandise.

Prepare the proper documentation for drivers.

Elaborate labels for the merchandise.

Coordinate with the carriers the pick up appointments.

Bill the customer for the distribution, shipping and warehousing

charges.

Filling documents (bill of ladings, invoices)

04/2000 – 06/2000 Geologistics Americas Inc. Laredo, Tx.

Salary: $9.00 p/h

Traffic Executive :

Railroad Tracking & Tracing

Claims department: Coordinate with warehouse/customer the discrepancies in the merchandise. Make the proper arrangements to return this merchandise to the supplier.

Access into the system the merchandise received in the warehouse.

Elaborate the proper documentation to export shipments to Mexico.

Type memorandums, letters and

Filing documentation

12/1999 – 04/2000 USF Worldwide/ Daher Golden Eagle Laredo, Tx.

Salary: $8.50 p/h

Traffic Executive:

Railroad Tracking & Tracing.

Claims Department: Coordinating with the warehouse/customer the Discrepancies, overshippments and shorthshippments in the merchandise.

Accessing into the system merchandise received in the warehouse.

Typing letters and memorandums

Accounting:

Prepare payroll.

Buy office supplies.

Making the checks to the local vendors.

Billing to our customers for the services rendered

12/1997 – 03/1999 USF Worldwide/ Daher G. Eagle Laredo, Tx.

Salary: $7.50 p/h

Traffic Clerk

Claims Department.

Preparing the proper documentation to export merchandise to Mexico.

Accessing into the system merchandise received in the warehouse.

Education

1988–1991 Nuevo Laredo City College Nvo. Laredo, Tamps.

Tecnica Secretaria Ejecutiva Bilingue.

1993-1995 Laredo Community College Laredo, Tx.

English as a Second Language / Child Development (35 hr. c.c.)



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