Mark Crow

**** ******** ***** **.

Corona, CA ***81

TEL: 951-***-****

acxqa0@r.postjobfree.com

Seeking a management position in Information Technology

SUMMARY OF QUALIFICATIONS

Experienced IT Professional with almost 20 years in all aspects of Information Technology ranging from entry level support to administration, development, and management.

Extensive experience in ERP implementation, development, and administration most notably with Microsoft Dynamics GP.

Repeated success managing IT Projects from inception to execution resulting in on-time, on-budget delivery.

Exceptional interpersonal skills with extensive experience translating key business needs of decision makers to IT developers and staff.

TECHNICAL PROFICIENCIES

Platforms: Windows Server NT through 2012 R2; Windows 9x through Windows 10

Software: MS SQL Server; MS Exchange; MS Dynamics GP, MS Sharepoint; VMWare ESX; CampusVue Student Nexus; MS Office Suite/365; Peachtree Accounting; Quickbooks Pro

Hardware: Compaq/HP Servers; Network appliances; Sonicwall firewalls; Quantum Tape Backup; PC/Terminal hardware; NAS; PBX; VOIP

Languages: Visual Basic; HTML; ASP; TSQL

WORK EXPERIENCE

3/2008 – 10/2016 Allied Business Schools Laguna Hills, CA Business Systems Analyst

Specialize in business process improvement and inter-database integration. Serve as project manager on application development projects. Implemented and managed Microsoft Dynamics GP, Sharepoint, & CampusVue Student Nexus application suites. Implemented data warehouse, replication, and de-normalization strategies to allow for more comprehensive reporting. Extensive SQL imports, integrations, and reporting via SSRS, FRx, Management Reporter, and Crystal Reports. Implemented, integrated, and managed distribution facility with barcode and RFID systems to improve distribution efficiency and minimize waste.

3/2005 – 3/2008 Allied Business Schools Laguna Hills, CA System Administrator

Distance Education Company: Responsibilities include Active Directory, SQL server 2000, Microsoft Exchange 2000/2003, Norton Antivirus Enterprise, VMWare ESX Server 2.5, Backup Exec, wired & wireless network, & PBX configuration/administration. Monitored and administrated network security and content filtering. Developed internal web-apps. Resolved day to day desktop support issues for 250+ employees and 60+ servers. Provided detailed usage and statistical reporting via SQL and Crystal Reports XI-XIII.

1/2003 – 2/2005 Raven Brothers LLC Corona, CA Information Systems Manager/Partner

Internet Café Business: Managed all aspects of IT development and administration. Deployed desktop images, administered active directory, SQL server, Quest POS system, Norton Ghost, Norton Antivirus Enterprise and Deep Freeze. Controlled all network security and content filtering. Developed PC Gaming systems and deployed upgrades and patches. Managed all IT purchasing and budgeting. Resolved day to day desktop support issues. Provided detailed usage and statistical reporting. Reason for leaving: Out of business

1/2001 – 2/2003 A&R Telecom, Inc. Long Beach, Ca. Information Systems Manager

Power Distribution Company with emphasis on telecommunications: Plan, install, administer, and maintain Windows 2000 network, hardware and software, and 50+ workstations. Provide problem resolution on network hardware and system software. Provided Great Plains Accounting/MFG database and application administration on SQL platform. Financial report writing via FRx. Extensive report writing in Crystal Reports, & Great Plains Report Writer. Administered Goldmine Front Office on SQL platform. Managed all department projects including Implementation of ERP/Accounting System on time and under budget. Administered Norstar Voice Mail and PBX system. Implemented Frame-Relay WAN covering 4 locations. Managed development of custom ASP application & Implemented on time and under budget. Established a five year strategy & budget for IT software and infrastructure conforming to all departmental needs, this includes software platforms, network growth, VOIP, security solutions, e-commerce, & telecommunication improvements. Managed TL9000 certification project & provided extensive documentation & written procedures for all aspects of the IT department. Reason for leaving: 40% cut in hours by employer and excessive commute

6/2000 - 12/2000 eBusiness Computing Solutions Chino, CA Sr. Information Systems Consultant

IT Services Firm: Network Consulting for small businesses. Goldmine 5 & Front Office development,

Installing and maintaining Windows 9x, ME, NT 4.0, & 2000. Basic Network maintenance. Relational database administration, Network appliance installation & administration, & light Website development. Standard MIS Services. Reason for leaving: Out Of Business

2/1996 - 6/2000 Imagine Systems San Bernardino, Ca PC/Network Technician

IT Services Firm: Duties performed include, but are not limited to Building, Fixing, and maintaining business computer systems and networks. Customer relations & service. Sales, purchasing, technical support via the telephone. Running and terminating telephone and network (CAT3/5, COAX) cable. Printer networking, diagnostics, & repairs. Reason for leaving: Quit to pursue greater learning experiences

EDUCATION

Buena Vista High School US-Ca-Corona

High School Education.

Bachelor of Science, Management Information Systems – Summa Cum Laude

Allied American University

CERTIFICATION

Seagate Crystal Reports 9.0 Design Levels I, II, III

10/2002 Resolution Partners -US-Ca-Costa Mesa

FRx Financial Reporting Class

8/2002 Resolution Partners –Ca–Huntington Beach

Microsoft SQL Server 7.0 administration Class

8/2000 – Microsoft –Ca–Santa Ana

A+ Certification

11/1997 – Sylvan Learning Center – Ca – San Bernardino

REFERENCES

Brian Tripodi

CIO - Allied Schools Inc.

Phone Number: 949-***-****

Reference Type: Professional

Beth Wang

President – Allied Schools, Inc.

Phone Number: 949-***-****

Reference Type: Professional

Floyd Riggle

PM - Technology Management Concepts

Phone Number: 424-***-****

Reference Type: Professional

George Achenbach

CEO Allied Schools, Inc.

Phone Number: 949-***-****

Reference Type: Professional

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