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Customer Service Representative

Location:
Glendale, AZ
Posted:
December 04, 2016

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Resume:

PAUL WILLIAM DRIGGERS

602-***-****

acxq8e@r.postjobfree.com

Objective

Dependable, mature worker with a broad range of general knowledge and good work ethic seeking productive employment in the Trucking industry as a CDL Truck Driver.

HIGHLIGHTS OF QUALIFICATIONS

Certified Shipping Specialist

Ten –years experience as a Customer Service Representative and in Sales

Significant College studies demonstrating an ability to think logically and creatively

Good Physical and Athletic Condition as an added advantage to long haul truck driving

PROFESSIONAL EXPERIENCE

Shipping Specialist for Pre-Sales, FedEx, Inc., Admin. Office – Revana, Inc. Phoenix, AZ 04/2015 – 04/2016

Notify supervisors or other personnel of production problems

Write test or inspection reports describing results, recommendations, or needed repairs

Compute usable amounts of items in shipments

Weigh materials, products, containers, or samples to verify packaging weights or ingredient quantities

Interpret legal requirements, provide safety information, or recommend compliance procedures to contractors, craft workers, engineers, or property owners

Getting Information

Evaluating Information to Determine Compliance with Standards

Making Decisions and Solving Problems

Updating and Using Relevant Knowledge

Organizing, Planning, and Prioritizing Work

Analyzing Data or Information

Construction Worker – LeJolla Construction Co., LLC, Glendale, AZ

( Full-time but Off- and- On between): 03/2006 –06/2015

General laborer doing framing, drywalling, and painting.

Moving materials using small bulldozer and some grading using backhoe.

NEXTEL Phone Company, Customer Service Representative, East Bell Rd. and 32nd St., Phoenix, AZ 03/2000 – 10/2000

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Communicating with Supervisors, Peers, or Subordinates

Establishing and Maintaining Interpersonal Relationships

Processing Information

Performing Administrative Activities

Experience with: Automatic call distribution ACD system, Calling line identification equipment, Customer account management software, Customer service and support software, Data entry software, Desktop computers, Dialed number identification systems DNIS, Global positioning system GPS receivers, Kronos Workforce Timekeepe,r Multi-line telephone systems, Oracle PeopleSoft software, Scanners, Wireless telephone headsets, Wireless telephone systems.

EDUCATION/CERTIFICATIONS Certified Shipping Specialist July, 2015

Completed 160-hours of classroom lecture and training in the science of nationwide and international shipping principles, techniques, concerns, and methods, and demonstrated competency in same. Details included requirements of banding and shrink-wrapping, pallet requirements, hazmat requirements, government shipping restrictions, etc along with knowledge of LTL, Freight, Ground, and Express shipping. Also studied integrating the computer systems of corporations and businesses with carriers' software, such as FedEx software, for added efficiency and applied same on the job. Some of this training was combined with principles of investigating businesses' needs from various sources of information and setting up their accounts for contact by field representatives to create service contracts. The theoretical training was extremely extensive and exacting in conformity with upholding the reputation of FedEx, which is one for efficiency and reliability.

Moorhead State University, MN. - Engineering & Mathematics Major

William & Mary University, VA. - Pre-law and Law

Arizona State University, AZ - Liberal Arts Major

Other Information

Professional Fine Arts and Oil Portrait Artist - Professionally executes various paintings in a mixed media and specializes in portraits in oil on canvas in the Classic style. Also restores fine arts and antique frames, and combines all the above with custom framing and matting.

Was a Co-owner of a 17-year successful studio and gallery in Phoenix-Glendale,

Arizona, known as CLASSIC ARTS until 1992.



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