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Customer Service Data Entry

Location:
Bellevue, NE
Posted:
December 04, 2016

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Resume:

MELISSA NICHOLSON

**** ******** ******

BELLEVUE, NE 68005

402-***-****/402-***-****

EMAIL: acxq85@r.postjobfree.com

Shred-It, Omaha, NE – Accounts Receivable Specialist (September, 2015) -

- Hired on as a full time employee. Duties are the same as when I was working

through Celebrity Staffing as a temp to hire employee.

CELEBRITY STAFFING, Omaha, NE – Contractor for Shred-It – Accounts

Receivable Specialist – (May, 2015 – September, 2015) –

- Responsibilities included: Being responsible for maintaining the accounts

receivable for an assigned area. Work with, assist and educate assigned branch

staff with collections activities. Manage the debits and credits of the accounts

within assigned area/location/region.

IOWA WESTERN COMMUNITY COLLEGE, Council Bluffs, IA – Assistant

Caterer (January, 2015 – March, 2015) –

- Responsibilities included: Review catering orders that come through via email

and type up catering forms, making sure all departments get a copy of catering

sheet if it applies to the specific department, put together carts for catering

order/orders for delivery which would be utensils, cups, plates, bowls, beverages,

snacks etc. making sure all deliveries are dropped off at proper time as scheduled

and going back to pick up the catering after event, luncheons, business meetings

etc., counting inventory on all catering supplies, liquor, and beer stock. Other

responsibilities included arranging meetings with different groups/organizations to

go over specifics on what they would like for their event, which would include

prices, staff, liquor/beer, china, equipment (microphones, computers, projectors,

surround sound etc.).

ACS-, Papillion, NE – Recovery Specialist, (May, 2014 – January, 2015)

– Responsibilities included: Reviewing medical accounts that have been turned

over for collections, follow correct procedures on identifying whether it is worth

collecting on or turn over for legal review, calling multiple debtors.

FIRST DATA, Omaha, NE – Fraud Analyst, (September, 2013 – April, 2014)

– Responsibilities included: Reviewing bank accounts, follow correct procedures

on identifying fraud, calling multiple Card holders.

SUBWAY, Papillion, NE - Assistant Manager, (February, 2012 – September

2013) –

- Responsibilities included: Opening and closing store; supervising 3 employees

for each shift; baking bread; preparing all orders; maintaining cleanliness of

preparation areas and tables and floors for customers; inventory; make schedules;

go to bank for change orders

SUPER SAVER, Omaha, NE - Customer Service Clerk, (June, 2011 -

February, 2012) –

- Responsibilities included: Ensure that each customer received outstanding service

by providing a friendly atmosphere; maintained an awareness of all promotions

and advertisements; accurately and efficiently rang on registers and accurately

maintained all cash at registers.

GRANDMOTHER’S RESTAURANT, Omaha, NE - Hostess, (April, 2008 -

June, 2011) –

- Responsibilities included: Greeted customers upon entrance into the building and

ensured they were seated in a timely fashion; handled all financial transactions

which included cash and credit card payments; took customers’ orders, served

food, beverages and prepared itemized checks; cleaned and sanitized each table in

between customers.

PIZZA HUT, Bellevue, NE - Cashier, (October, 2007 - January, 2008) –

- Responsibilities included: Answered phones to take accurate orders and submit

the orders to the kitchen staff; explained products, services, prices and answered all

questions from customers; maintained a clean and sanitized work environment;

performed typing, filing and word processing duties.

SKILLS: Microsoft Word, Excel, Windows, multi-line phones, typing, data entry,

filing, complaint handling, spreadsheets, interoffice reports, training

EDUCATION: Papillion LaVista High School



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