HIGHLIGHT OF QUALIFICATIONS

**+ years of experience in the IT industry as a network/system administrator and computer troubleshooting

Bachelor of Science in Computer Science (American University, Paraguay 2007)

Able to clearly explain technical information in plain language to others and ensure they understand both the nature of the problem and the solution

Equally effective working alone, as a team lead or as member of a team

Demonstrated ability to prioritize and work effectively in an environment with multiple deadlines and interruptions

Analytical

Professional

Dependable

RELEVANT EXPERIENCE

Networking Technologies and Security Implementation:

Configured and administered local and wide area networks (LANs and WANs), administered Wi-Fi (WLAN) technologies, set up and monitored virtual private networks (VPN) and configuring routers to reduce network congestion (NAT)

Installed, configured, managed and provided support for DNS, NAT, IP routing, TCP/IP, DHCP and Active Directory

Configured Cisco switches and routers in multiprotocol inter-networks, IP addressing, sub-netting and configuration

Managed Microsoft Windows/Netware, CITRIX & UNIX/Linux platforms/environment

Configured Routers/Switches/Hubs/Bridges/Gateways to communicate across client/server and terminal networks

Administered adaptive security (self-correcting) firewalls, configured data backups / recovery processes, and disaster recovery protocols

Developed policy and procedure documentation to enforce security and network practices

Hardware and Software Installation/Management:

Set up new computer systems, including configuring operating systems and application software, configuring administrator permissions and setting up peripherals

Analyzed computer equipment to establish root causes of hardware or software failure or loss of functionality, such as virus detection and removal

Used a variety of tools to research answers for the customer, including manufacturer’s manuals, user guides, issue databases, the Internet, and peer and supervisor consultation

Developed end user short guides (keystroke level instructions) for common system administration and account creation tasks

Managed voice over IP (VOIP) telephone systems and associated server configuration

Configured Virtual Servers/Workstations to allow for secure remote login / desktop and the creation of virtual machine environments for testing software/configurations

Testing hardware and software configuration before rollout and providing detailed reports for quality assurance purposes to isolate and resolve problems

Leadership Skills:

Proven ability to coordinate work with local and remote specialists and subject matter experts to ensure deadlines are met

Instructed classes of 40 or more students at various education levels, ranging from high school to university students

Clearly and effectively presented technical concepts to individuals with limited technical knowledge or background

Proven ability to communicate with people of all ages, backgrounds and cultures, in person, on the phone and digitally, diffusing tensions to ensure a smoothly functioning workgroup

Technical Skills and Tools:

Networking Certification: CCNA (Cisco ID: CSCO10537715)

Web Servers: Microsoft IIS and Apache

Programming Languages: C, C++, CUDA, VB, SQL, MATLAB, Cisco IOS scripting

Operating Systems: Windows, Unix (Solaris, Linux (Administration Certification): Various distributions), Android, Mac, iOS

Typesetting: Microsoft Office, LaTeX

WORK HISTORY

Research Associate University of Manitoba 2010 – 2015

Teaching Assistant University of Manitoba 2011 – 2015

Network Administrator Telecom-Personal (Paraguay) 2007 – 2009

IT Administrator Omnicom-Cellular (Paraguay) 1999 – 2007

EDUCATION

Master in Electrical and Computer Engineering: University of Manitoba – 2015

Bachelor of Science in Computer Science: American University (Paraguay) – 2007

VOLUNTEER EXPERIENCE

Operations - Our Own Health Centre: February-October 2016

Audio Visual - APEGM Ingenium Conference: November 2016

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