Customer Service Representative
Resume:
ELSA VIDAURRI
LAREDO, TX ***40
*******@*****.***
Career Objectives
To obtain a position that will allow me to demonstrate my strong, exceptional customer service and communication skills.
Summary of Qualifications
I am knowledgeable of principles and processes for providing customer needs, meet quality standards of service, and customer satisfaction. Use logic and reasoning to understand all decision making. I am professional and a team player.
Work History
A-1 Warehouse, Laredo, Texas
Secretary/Receptionist
Aug 08, 2016
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Operate telephone to answer, screen, or forward calls, providing information and taking message. File and maintain records.
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United Healthcare, SAN ANTONIO, Texas
Member Service Representative
Nov 21, 2011 - Mar 12, 2015
Responded to high volume of telephone inquiries and complaints, and maintained confidentiality per HIPPA guidelines. Ensure member satisfaction by providing quality service with integrity and compassion . Assisting members and providers with issues / concerns. Verify eligibility and benefits, Inquiries included Benefit and Eligibility information, Billing and Payment issues, Explanation of Benefits (EOB), locating in network providers in their area. Assisted providers with material request, and Authorizations for treatments. Responsible for the completion of all members accurate information into system. Constantly meeting established productivity, schedule adherence, and quality standards.
Mobile Wireless Generation, SAN ANTONIO, Texas
Store Manager / Customer Service
Jan 01, 2010 - Dec 14, 2010
Managed the needs / requirements of high revenue corporate accounts through extensive follow- up procedures. Responsible for the training of the new owners of successfully running a Preferred Sprint Store. Closed high - end sales, generated and developed prospective clients. Had a strong dedication for all customers, handled all queries, problem solving and provided detailed information on new products, and entered required data into system. Serviced my old and new customers with exceptional customer service.
Computer Skills
Typing Speed 35 Words Per Minute
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent
Spanish - Excellent
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