Samuel Mautia

*** ******* ***** # ***, **********, TX 75080

972-***-**** acxpub@r.postjobfree.com

PROFILE

A Meticulous Information technology Professional, a critical & analytical thinker with a strong affinity to diverse technical and business environments ready to leverage and add value to clients in the fast changing world.

Held a secret security clearance while in the US Military

Masters of Science (MS) - Information Systems Management.

Bachelor of Science in Technical Management.

Trained in Software Testing

Extensive Big Data Training (Linux, Java, Sqoop, Spark, Pig, Hive, Flume, MapReduce, Impala, HBase, R and Oozie)

EDUCATION

Keller Graduate School of management Richardson, Texas

Masters of Science (MS) - Information Systems Management Mar 2014

Concentration: Information Security -3.64 GPA-Dean's List

Network Concepts and Applications, Database Management Systems, Network Security

DeVry University Irving, Texas

Bachelor of Science in Technical management Feb 2012

EXPERIENCE

HCL America, Inc. Frisco, Texas

IT Analyst 02/2015 - Present

Communication and customer handling.

Resolve technical problems (over a phone/Chat or remote systems support).

Work with Windows XP/Win 7, email configuration, support MS Office tools, VPN troubleshooting, and Incident Management.

Support Microsoft Office products (Excel, Word and Power Point Etc.), knowledge of Network Concepts, & Active Directory.

Adheres to standard operating procedures / work instructions. Follow the escalation process. Follow the shift hand-over process. Update work logs, & knowledge base.

T-Mobile Contractor-TEK Systems Frisco, Texas

Network Operations Center (NOC) Analyst Sep 2014- Mar 2015

Conducted routine remote surveillance and tier 1 maintenance activities for network nodes in the data network, supporting the network performance and reliability initiatives.

Supported monitors and administered the operation of the networks and systems throughout the enterprise including hardware and software.

Troubleshooting server and application issues.

Troubleshooting Network technologies (CISCO)

Network security

G&M Consulting Dallas, Texas

Information Technology Consultant Nov 2012 – Aug 2014

I was instrumental in increasing the restaurant productivity by 100% by automating the order process.

A replacement of manual cash registers by automated ones saw a reduction in long lines and made a positive impact on productivity.

Downtime was tremendously reduced because of automation.

Qualtech Systems Inc Houston, Texas

IT Consultant Jul 2011– Oct 2012

Set up user accounts, set defaults, and managed security issues.

Responded to browser errors, provided server administration and troubleshooting, software testing and licensing for 50 end users.

Successfully led a team of 10 consultants to migrate from Maximo 6.1 to 7.1 series.

United States Army Killeen, Texas

Help Desk Support Clerk Oct 2009 – Jun 2011

Responsible for diagnostics for Desktop and laptop cleaning old data and backups before disposal.

Laptop Re-Imaging

Volt Group At Texas Instruments Richardson, Texas

Manufacturing Specialist Jan 2008 – Sep 2009

REFERENCES

Upon request

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