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HANIYUM MARIA KHAN

* - ***** ** ** **, Edmonton, AB T5G 1H4 acxppk@r.postjobfree.com 780-***-**** HIGHLIGHTS OF QUALIFICATIONS

University of Alberta Masters graduate with strong analytical skills

Highly proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook), MS Project, MS SharePoint, Adobe Professional and SAP both in academia and industry

Exceptional ability to understand client relationship and customer service excellence

Three years of work experience achieving sales targets with strong evaluation and feedback

Knowledge of customer behaviours, product differentiation, branding and sales presentations developed from different projects and sales experience

Excellent written and verbal communication skills from working in collaborative environments and multidisciplinary teams

EMPLOYMENT HISTORY

COMPUTER-ASSISTED TELEPHONE INTERVIEWER 2016 - Present Statistics Canada Edmonton, Canada

Conducted data collection activities utilizing various methodologies and technologies to obtain statistical information for commissioned surveys in accordance with the Statistics Act.

Developed and maintained harmonious relationships with respondents of assigned surveys to facilitate data collection and create a professional image of Statistics Canada.

Performed quality control procedures for surveys to ensure precise and reproducible data collection procedures.

TEAM MEMBER 2015 - 2015

Tim Horton’s Toronto, Canada

Created a pleasant experience for customers by providing friendly and accurate check-out services.

Memorized product codes, promotional offers, and all weekly ad specials.

Promoted Tim Horton’s cards to customers at check-out.

Initiated sales promotion concept to manager that resulted in substantial increase in card subscriptions and increased knowledge of customer’s ordering pattern and behaviours. 2 P a g e

TECHNICAL PROFESSIONAL I-FRS 2014 - 2015

Halliburton International Inc. Dhaka, Bangladesh

Identified buyer behaviour in order to sell using a needs-based approach and utilized branding as a key selling feature.

Communicated effectively with a diverse clientele providing geotechnical services that include financial transactions, information on different products and resolving client issues.

Developed operational strategies for services based on technical and related factors.

Documented inventories and expenditures; prepared, processed and interpreted deliverables for clients within specified deadlines.

Organized and conducted workshops, seminars and presentations for clients, students and professionals.

ASSISTANT MANAGER (GEOPHYSICS) 2009 - 2014

Bangladesh Petroleum Exploration & Production Co. Ltd Dhaka, Bangladesh

Maintained service consistency in presentations, marketing and customer interaction.

Collaborated with government and stakeholders for project proposal preparation, budgeting and implementation

Assisted in producing proposals, schedules, and reports for projects and sent to the project director

Delegated project responsibilities among team members as a project leader, while producing proposals, budgets, schedules and reports for the project director

Provided supervision to the newly hired employees and other government officials

Collaborated and communicated with staff and sponsors through media presentation, individual and group consultations and email correspondence

EDUCATION

Master of Science in Integrated Petroleum Geoscience 2016 University of Alberta Edmonton, Canada

Bachelor of Science in Geology 2007

University of Dhaka Dhaka, Bangladesh

OTHER VOLUNTARY INVOLVEMENT

Member of student Liaison Committee of the Association of Professional Engineers and Geoscientists of Alberta (APEGA), Edmonton (2016 till present).

Volunteer at the Geophysics Research Lab, University of Alberta, Edmonton (2016 till present).

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