Customer Service Microsoft Office

DENISE HARRISON

*** ********* ****** **, *******, GA 30308

Tel: 678-***-**** / email: ************@*****.***

SUMMARY OF QUALIFICATIONS

Service-oriented professional with 10-plus years background in private sector. Core competencies include reliable, trainable, hard-working, excellent communication, listening, critical thinking and time management skills, with a good work ethic. Handles tasks with accuracy and efficiency.

HIGHLIGHTS

Service Solutions Expert

Microsoft Office Expert

Computers and Electronics Help Desk Expert

Social Media Expert

EMPLOYMENT EXPERIENCE

WIPRO, INC, Atlanta, Georgia Dec 2015 –Mar 2016

Computing Services Agent (full-time)

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries and maintained up-to-date records at all times.

Demonstrated mastery of customer service call script within scope of work.

Built customer loyalty by placing follow up calls to problem-solve customer inqueries and correctly troubleshooted according to company policy and guidelines.

TAMPA FAMILY HEALTH CENTERS, Tampa, Florida Dec 2004 – Aug 2015

Medical Receptionist-Patient Care Support Clerk (full-time)

Greeted patients, Physicians, vendors and visitors, and directed them to appropriate clinical areas.

Answered telephones, transferred calls to appropriate parties and took messages.

Scheduled appointments for patients with Physicians.

Verified patient’s insurance to guarantee Physicians were compensated and accepted credit cards or monies to pay for office visits from patients.

Operated copier, fax machine, and credit card terminal.

EDUCATION

Walnut Hills High School Cincinnati, OH Jun 1974

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