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Customer Service Quality Assurance

Location:
Mississauga, ON, Canada
Salary:
flexible
Posted:
November 30, 2016

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Resume:

WILLIAM (BILL) LEVINSKY

*** ******* **. *********: 905-***-****

Mississauga, ON L4Y 2R1 e-mail: acxpo0@r.postjobfree.com

Profile

Production – Distribution - Warehouse professional Team Lead with more than 25 years’ extensive experience applying innovative tactics to reduce costs and increase efficiency. Articulate, results-oriented in leading diverse teams to enhance performance and profits.

Professional Employment History

Bauer Hockey Corp. Mississauga, On Apr 2006 – Jan 2016

Nightshift Operations Supervisor

(Bauer moved entire Canadian Operation to USA) – Site closed

Operational Health & Safety and monthly Safety Inspection Audits

Materials Storage, Handling and Product Identification Labeling

Maintaining Nightshift Facility Operations

Disticom Processing Lines Prioritization / Customer Order Verifications / Replenishment

Assignment of Daily Schedules / Special Order Services

Receiving Inbound containers / Quality Assurance Programs

Resolved Safety, Corrective Action, Time Management / Customer Service issues

Joint Health & Safety Committee (JHSC) Management Representative

Operational Health & Safety and Monthly Safety Inspection Audits

Communication Meetings with Employees re Processes

West 49 Inc., Burlington On

Distribution Hard Goods Operations Supervisor (contract Position) Nov 2004 – Sept 2005

(Released after expansion completed) - 2 years later Business sold and moved to Florida location

Reducing overall Budget by consolidating 3 locations into one -

Provided Risk Assessments & Re-Design ideas to Flow area’s and Conveyor conversion points to increase productivity by 41 %

Assisted with New Distribution setup / work in process / departmental separation / equipment selections

Assisted with documentation and feedback to create departmental (SOPs)

Plan and managed daily employee resources

Responsibilities included building a team of employee’s to Lead in different areas, Individual’s Focused on Quality, Efficiencies, Continuous Improvement and Safety

This initiative required the complete Re-Mapping of the pick path and flow process (both physical and systemic).

Having retained our head office location and acquiring the adjacent unit the overall reconstruction of the facility resulted in a 50% Improvement in picking and packing and tripled the volume to provide onsite storage solutions in the overhead racking in each area.

Maintained multiple shift coverage (when required)

Maintained constant Communication with other Supervision / Team Leads / Front Office

Interacted with employees in key support positions

Exceeded productivity standards through constant monitoring and continuous improvement strategy’s

Monitored Auditing Program & Corrective Action / Picking Errors

Worked closely with JHSC to assist their program

Provided operational formats into core structure to support KPI Program / track progress

Implemented Safety Footwear Replacement Plan Policy

Maintained daily F/T & Temp staffing to support current work loads

Monitored employee quarterly reviews & 3 month Probationary Performance

WILLIAM (BILL) LEVINSKY PAGE 2

Bauer Nike Hockey Inc., Mississauga, ON

Distribution Nightshift Operations Supervisor Jan 1999 – Oct 2004

(Site downsized, relocated US Business to New Hampshire Facility – Retained Canadian Business)

Disticom Processing Lines Prioritization / Customer Order Verifications / Replenishment

Key Performance Indicators (KPI’s), for Fill Rates, On Time Service Shipments, Labor hours vs Cases picked per Hour, Inventory levels, Internal Fleet Maintenance and Staff Scheduling

Assignment of Daily Schedules / Special Order Services

Receiving Inbound containers / Quality Assurance Programs

Resolved Safety, Corrective Action, Time Management / Customer Service issues

Joint Health & Safety Committee (JHSC) Management Representative

Operational Health & Safety and Monthly Safety Inspection Audits

Communication Meetings with Employees re Processes

Henkel Consumer Adhesives, Brampton, ON Sept 1996 – Aug 1998

Distribution Facility Coach

(Formally LePage Ltd. Canadian Operation Closed) moved to Ohio Facility)

Initiated building changes to increase warehouse flexibility for productivity

Key Performance Indicators (KPI’s), for Fill Rates, On Time Service Shipments, Labor hours vs Cases picked per Hour, Inventory levels, Internal Fleet Maintenance and Staff Scheduling

Operational Health & Safety and monthly Safety Inspection Audits

Materials Storage, Handling and Product Identification Labeling

Quality Assurance Procedures / Rework and Disposal

Maintained Regulatory, Safety compliance for Explosive Drum Room and Aerosol Containment Cage

Team Building & Communication through Continuous Improvement Programs

Communication Meetings with Employees re Processes

Managed Operational, Productivity & Poor Performance issues & Implemented Corrective Action processes

Imperial Home Décor Group Inc. Brampton, ON Feb 1994 – March 1996

Distribution Supervisor

(Formally Sunworthy Wallcoverings - Company Sold to IHDG - Relocated to Knoxville, Tennessee)

Key Performance Indicators (KPI’s), for Fill Rates, On Time Service Shipments, Labor hours vs Cases picked per Hour

Logistic & transportation requirements

Kronos time-keeping / Productivity performance /Corrective Action and Time Management

Communication Meetings with Employees re Processes

On Team for ISO Process to Implement Certification

Part of Team Implementation Process - ISO 9001 Certification,

Maintained & Complied with Product standards.

Education

2013 – St. John Ambulance Certification (Standard First Aid with CPR A + AED)

2010 – Liftow – Certification (Raymond High Reach, Counter Balance (Electric & Propane)

George Brown College of Applied Arts, Business Communications, Mathematics, Computer Fundamentals

Secondary School Diploma (GED)

Previously Self Employed Owner Operator for 6 years / Production Experience to be discussed @ Interview

References: Available upon request



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