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Server Customer Service

Markham, Ontario, Canada
November 30, 2016

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Kyryll Kotenyov

* ****** *****, *******, **, L*R 0G2



A progressive and challenging position as IT Application Analyst utilizing professional experience in design, development, enhancement, software application maintenance, database management and technical support.

Highlights of Qualifications

Over 15 years of programming, systems administration and testing N-tier Distributed Applications in Government, Electronics Manufacturing Services (EMS), Financial, Insurance and Telecom industries.

Exceptional technical expertise in deploying, administering, maintaining projects within WebSphere Application Server and Portal Application Server, Oracle Portal Application Server, WebLogic Application Server, Supply Chain Management Oracle Data Warehouse, Extricity Application Server, WebMethods SAP Business Connector Application Server, Business Objects Crystal Enterprise Server.

Acted as a production-support coordinator in writing technical documentation on various processes of project deployment and reviewing Service Level Agreements (SLA) prepared by business users.

Worked with Business Analysts to develop and streamline technical procedures to comply with business specifications upon project deployments into production.

Skillful database power-user working with different RDBMS.

Design and development of software applications on different platforms including Mainframe, AS-400,

UNIX (AIX, HP, Solaris), Windows.

Excellent interpersonal and communication skills paired with strong business acumen.

Quick learner and self-starter, able to grasp new ideas and methods with minimum effort.

Excellent academic background, strong analytical and problem solving skills.

Ability to work independently or as a team member under intense pressure.

Technical Synopsis



Methodologies Structural programming, object-oriented design, relational data models,

& Information unit/functional/system testing in CRM, ERP, B2B systems


Application WebSphere App. Server 6.1/7.0/8.0, WebSphere Portal Server 6.5/7.0,

Servers WebSphere Process Server 8.0, Oracle 9i Portal, WebLogic 7.0/8.1,

Business Objects Crystal Enterprise XI, Extricity 4.0/4.5, WebMethods

SAP Business Connector 4.6

Development Desktop/Web/Components

& Support J2EE (JSP, EJB, Servlets)

Client/Server Scripting

JavaScript, HTML, DHTML, XML, WML, Perl, Jacl, Python/Jython

Backend Scripting


Mainframe Environment

Microfocus Workbench 2000 (Microfocus Cobol with Animator), Cobol II, ISPF/TSO, XDB, ProxMVS, JCL, CL-400, CICS

RDBMS Oracle Server 9.0i/10g, DB2, MS SQL Server

Web Servers IIS, IBM HTTP, Apache, JRun

Database Tools Oracle Developer 2000 (Forms 4.5, Reports 2.5, Graphics, Procedure

Builder), SQL*Plus, Discoverer 3.1/4.1 Administration/Desktop/Viewer,

Workflow Builder 2.6, Crystal Reports 8.5/10, Crystal Analysis 10, Toad 7.3

Application WebSphere MQ Server, IBM LDAP Tivoli Directory Server 6.3,

Software WebSeal Server, Ariba Enterprise Sourcing 4.1, VMWare, WebEx,

Mercury TestDirector 8.0, Load Runner 8.0, PC Anyware, Ektron CMS300,

IBM Lotus Notes 5/6, Informatica Power Center 7.1.1, NetIQ Monitor Server 6,

IBM Edge Proxy Server, Cognos Reporting Server 8.4.1, WebSphere Voice

Response Server for AIX V4.2, IBM Interactive Voice Response, FICO

Origination Manager, Thunderhead Now, Pega Rules Process Commander,

IBM InfoSphere DataStage Server v8.7, IBM Connections (Lotus Notes) v4.5

HP TeamSite WCM Server, WebSphere DataPower Server

Operating AS-400, IBM 370/3033, Windows XP/2003, MVS/ESA, UNIX (AIX, HP, Solaris,

Systems Linux)


TD Canada Trust, Toronto, Canada (contract with IBM Canada to hire) Sep. 2012 – Current

Sr. Middleware Consultant

Actively participated in implementation of MBNA and Aeroplan Credit Card projects within TD environment

Performed full cycle of deployment, configuration, integration and functional testing of FICO Origination Manager and Thunderhead Now software including Decision Module, Blaze Advisor Business Rules Management and User's Interface modules. Installed and configured related business applications and web services using WebSphere Application and Process Servers 8.0 and IBM HTTP Web Server 7.0 on AIX v6.1 OS platform

Supported Pega Rules Process Commander v6.2 SP2 (PRPC) running on WebSphere Application Server 7.0. Installed and configured business rules based on the requirement flows

Participated in administration of IBM InfoSphere DataStage Server v8.7. Installed and managed ETL jobs using BASH scripting on AIX OS platform for the MDM application environment

Responsible for administration, configuration, infrastructure support and regular updates of TD intranet corporate website using IBM WebSphere Portal v8.5, IHS v8, DB2 v9.7 and IBM Connections (Lotus Notes) v4.5 HP TeamSite WCM and WebSphere DataPower Servers running on AIX 7.1 64bit OS

Provided analysis of design as well as configuration, deployment and troubleshooting for other WebSphere and infrastructure components using standard TD model of operations

BMO Harris Bank, Toronto, Canada (contract with IBM Canada) Jun. 2012 – Aug. 2012

Sr. Middleware Consultant

Supported daily operations of BMO Customer Service Center Telephone System by monitoring and providing regular maintenance and updates to IBM Interactive Voice Response (IVR) and WebSphere Voice Response (WVR) servers (formerly known as DirectTalk) running on AIX platform

Participated in implementation of new client into the existing telephone system. As a part of the project, installed, patched and configured IBM WebSphere Application Server 7.0 as well as deployed J2EE and VoiceXML based applications with following troubleshooting within the new environment

Preparing technical documentation for users. Directly communicated with client on meetings

and conference calls providing regular progress updates

Ministry of Government Services Ontario, Toronto, Canada Aug. 2011 – Apr. 2012

Government Services Cluster / Shared Utility Service (SUS)

Sr. Middleware Administrator

Responsible for system administration, installation, configuration, patching, tune up and infrastructure support of WebSphere and WebLogic Application Servers, IBM HTTP Server, Apache Web Server, IIS, MQ and Oracle Application Server on AIX, Solaris and Windows platforms

Performed deployment business applications and configuration web services within

WebSphere Application Server 6.1.2

Installed and configured clustered IBM WebSphere Portal Server 6.1.5 in conjunction with IBM LDAP server and Oracle DB Server. Regularly participated in administration including installation new portlets and WAR files using xmlaccess utility

Upgraded, patched and configured IBM LDAP Server with further administration using Tivoli Directory Server v6.3 and DB2 v9.7

Setting up and maintained SSL and PKI certificate-based authentication and communication between various client-server parties using ikeyman, keytool, etbinder and OpenSSL utilities

Installed new reports and created Data Source connections within Cognos Server 8.4.1

Created and modify existing firewall rules to establish applications communication using Smart Dashboard Check Point application

Provided regular system administration, configuration and tune-up different IBM WebSphere family products within the ministry environment

CompuCom, Toronto, Canada Nov. 2006 – Jul. 2011

Sr. Middleware Administrator

Provided analysis of design and integration of different Ontario Government public and intranet web applications using IBM WebSphere and Weblogic Application Servers for multiple ministries (MGS, MOH, MTO, MOE, MNR, etc.) IT environments

Performed application deployment, troubleshooting and utilized infrastructure tasks using Perl, batch and Python shell scripting

Organized WebSphere Server monitoring using PerfServlet and customized level of PMI by passing log data to NetIQ Monitor Server

Responsible for administration and configuration of Apache and IBM Edge Proxy Servers

Participated in Solaris 10 OS administration including installation and configuration Containers under Global Zone (virtualization) as well as disk storage and application clusters management using Solaris (SVM) and Veritas (VxVM) Volume Managers

Supported QA team during component integration, unit, regression and stress tests

SunLife Financial, Toronto, Canada Feb. 2005 – Oct. 2006

Information Technology Analyst

Installation, configuration and operational support of Crystal Reports and Business Objects Crystal Enterprise Business Intelligence products under Windows 2000/2003 Server

Developed new reports with Crystal Reports 10, Crystal Analysis 10, CE SDK

Testing and maintenance of SQL views, Stored Procedures, Business Views

Analyzed business and system requirements to manage test case development as well as execute defects reporting using Mercury Load Runner 8.0 and TestDirector 8.0

Designed and developed the ETL Mappings for the source systems data extractions, data transformations, data staging and movement to Crystal Enterprise 8.5/10 SQL Server using Informatica Power Center 7.1.1

Celestica Inc., Toronto, Canada Oct. 2001 – Jan. 2005

IT Application Analyst

Maintained WebSphere Portal Application Server with administration of LDAP IBM Tivoli Directory Server, Policy Director Server and WebSeal Server application components to

provide users with access to different corporate systems. Implemented and configured new

portal portlets

Implemented, configured and supported EAI solutions including SAP, Matrix, I2, BPCS, EDI

and Shop Floor systems and B2B projects with Avaya, Juniper, HP, IBM and Cisco companies

using MQ Series, Extricity and SAP Business Connector Application Servers

Provided different levels of Supply Chain Management Oracle Data Warehouse system administration including support of UNIX shell scripts to handle source files manipulation, preliminary data transformation and SQL loading to Staging Area with supervision of ETL processes to move data from Staging Area to Star and finally to Data Mart tables using Oracle SQL Loader and TOAD database management tools. Administered Oracle 9i Portal Application Server and related portlets as DW user’s GUI with implementation and configuration new SCMDW reports using Oracle Discoverer Business Intelligence tool

Administered and supported Ariba Enterprise Sourcing on-line auction tool based on BEA WebLogic Application Server and JRun web server

Used Six Sigma’s methodologies in software testing for implementing production and quality standards, resolving problems, identifying trends, determining system improvements and processing change requests

EDS Systemhouse Inc., Toronto, Canada Jul. 1999 – Aug. 2001

Information Analyst

Participated in development of “Customer-Order Delivery System” telecom project for AT&T using Microfocus Workbench 2000 (Microfocus Cobol with Animator).

Responsible for full life cycle systems conversion for the Y2K compliance development using AS-400, Cobol-400 and CL-400.

Designed and developed new and modified Cobol II programs.

Maintained and supported DB2 database.

Participated in development of ”Changing CISCO data invoice format for EDIFACT format” project using Cobol II, MVS/ESA TSO, ISPF/TSO, CICS, DB2.

Planned and conducted formal unit tests.


B. Sc., Electrical Engineering, Polytechnical University, Odessa, Ukraine, 1994

Professional Courses

EDS Systemhouse Inc. Training, CL-400 & RPG-400, Toronto, Canada, 1999

College Training, Java Core, Java Beans, JSP, Servlets, Toronto, Canada, 2001

SAP America Inc. Training, SAP Basis & SAP Business Connector, Boston, USA, 2001

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