Sales Representative Customer Service

Vincent Jansen

*** ******** ******, ****** ****, NJ 07306

Phone: 973-***-****, E-Mail: acxpmp@r.postjobfree.com https://www.linkedin.com/in/vincentmjansen

Objective

Dedicated bilingual customer success manager with 10+ years of sales and service experience across several industries. Provided consistently high quality service and showed dedication to my clients and products while performing above company goals.

Areas of Expertise

Customer success

Management

Sales representative

Translating and

editing Dutch

Journalism

Producer

Knowledge Based Systems

Experience

Freelance Translator & Producer March 2016 - Present

• Reviewed the quality of translations, relevance and accuracy of ads placed on Google and the Google search engine in both Dutch and English.

• Reviewed accuracy of Dutch to English translation of Investors Brochure for Yoginizer app.

• Assistant producer for the documentary “In de Schaduw van de Ramp” for Dutch Public Television. Manager Contributor Success, Shutterstock June 2011 – March 2016

• Reduced team’s email response time from 72+ hours to less than 24 hours.

• Increased responded emails from 20,000 to 50,000+ per year as department manager.

• Developed training manual and lead training program for new team members.

• Wrote, developed and launched knowledge based contributor support system through Salesforce.

• Liaised between contributors, sales, operations, and technical departments. Account Executive Dutch Markets, Shutterstock January 2009 – June 2011

• Bi-lingual Sales & customer service representative selling traditional and customized packages.

• Exceeded sales goal in each calendar year.

• Updated the Dutch version of company website.

• Translated marketing materials for Dutch market and edited translations of marketing materials by third parties.

Sales representative, Houghton Mifflin October 2005 – June 2008 Sales representative, Pearson North America October 2002 – September 2005

• Managed sales territory of $1,5 million. - $2,5 million.

• Reached or exceeded sales goal in each calendar year.

• Increased profit for territory by 25% and won Top 10 National Sales Performance award in 2007.

• Senior Leadership member, trained new employees in field. Vincent Jansen

144 Chestnut Avenue, Jersey City, NJ 07306

Phone: 973-***-****, E-Mail: acxpmp@r.postjobfree.com https://www.linkedin.com/in/vincentmjansen

2

Experience (Continued)

Marketing Assistant / Media Editor, Pearson North America May 1999 – October 2002

• Supported Marketing Manager in Science & Math curriculum.

• Created and distributed sales materials for sales representatives and manager.

• Managed media components for textbooks through entire publishing process. Associate Producer, Omroep Limburg Television (Netherlands) April 1998 – March 1999

• Selected and researched news items for nightly newscast and planned shoot with crew and reporter.

• Located, selected and pre-interviewed subjects in preparation of shoot and scheduled locations.

• Editor for Internet and “teletekst” pages of newsroom.

• Collected stories from alternative sources and associate editors. Education

NEW JERSEY CITY UNIVERSITY – Jersey City, NJ

Masters in Secondary Education (incomplete)

3.92 GPA

2008 Dean’s list

CHRISTELIJKE HOGESCHOOL WINDESHEIM – Zwolle, Netherlands Bachelor’s Degree in Journalism with Business Minor Internships: Manhattan Spirit, Haarlems Dagblad

Skills/Certificates/Other Experience

• Salesforce

• JIRA

• Slack

• OTRS

• Microsoft Excel Basic certificate

• GRE certified

• Praxis II: Social Studies (top 15% nationally)

• Volunteered with relocation of refugees for

Church World Service

• Camp America Exchange Student

• Dutch (native)

• German (sufficient)

• French (sufficient)

• Green Card Holder

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