Manager Project Management

David B. Wilson, JD, PMP

San Francisco, CA

www.linkedin.com/in/davidbwilson1

Mobile: 415-***-**** acxpli@r.postjobfree.com

PROGRAM MANAGEMENT PROJECT MANAGEMENT PRODUCT MANAGEMENT Focused and effectual senior Professional Services leader with expertise within the ICT, Software, Consulting and Logistics industries. Develops and leads multidimensional and geographically dispersed delivery and sales teams which results in business growth, improved customer satisfaction and extended market penetration. Manages new ventures and established enterprises for corporate, governmental, educational, and military sectors across North America, Asia Pacific and European markets. Implements large, complex integrated global solutions in constantly changing and highly demanding environments. CORE COMPETENCIES:

• Execution, Leadership and Team Building • Startup, Turnaround, Change Management

• Contracts, Deal Structuring & Negotiation • Quality & Continuous Improvement

• Risk Management & Program/Project Remediation • Strategy & Organizational Effectiveness

• Business Operations & IT Governance • Staffing & Outsourcing PROFESSIONAL EXPERIENCE

CISCO SYSTEMS, INCORPORATED, San Jose, CA 2015-PRESENT Senior Program Manager & Acting Delivery Manager

Supervise matrix teams and outside vendors to deliver customized network solutions, services and methodologies for implementing and supporting high-availability networks. Oversee customer satisfaction, delivery assurance and maintain P&L results. Accountable for identification and resolution of complex issues that impact strategic direction and execution of business objectives.

• Led major cross-functional projects affecting Cisco business, product, or service leadership exceeding quarterly targets by 41% over previous year and reaching a record revenue recognition level.

• Obtained a renewed 12-month contract for top ten account that had previously provided very low customer satisfaction ratings and had been in jeopardy, by serving as the customer facing single point of contact (SPOC).

• Ensured that all projects were executed with a high level of accuracy while acting as Western-region Delivery Manager (DM) (during supervisor absence in August, 2015); 70% of customer satisfaction ratings obtained for this time period were rated “perfect” and 30% were rated as “high”.

• Achieved 100% Revenue Forecasting accuracy for region during first quarter with company (first in history of organization), through effective project tracking oversight.

• Utilize hybrid project management methodologies by blending the iterative, incremental approach of Agile with traditional processes to suit the needs of the project and work environment. DAVID WILSON CONSULTING, San Francisco, CA & Liaoning, China 2009-PRESENT Owner

Consult with U.S. and China based companies and universities to ensure contract requirements are met for the design, integration and implementation of complex technical or educational solutions.

• Contributing writer for the Chinese government sponsored report, "Social Management Innovation: Building Harmonious Labor Relations," comparing and contrasting U.S. and Chinese employment & labor laws.

• Developed subject-matter specific language curriculums for business and industrial engineering students and for project managers, engineers and software programmers for the largest software company and oil exploration company in China.

AVAYA COMMUNICATION / LUCENT TECHNOLOGIES & BELL LABS, Murray Hill, NJ 1998-2009 Global Program Manager

Managed area, national and international Avaya and client resources, third-party vendors and Independent Software Vendor (ISV) software engineers in the design, implementation, integration and delivery of large, complex converged data and voice network and software implementations.

• Generated contract revenue (within a 10-year period) in excess of $177M.

• Oversaw operational scope and financial metrics adherence which averted over $4M in penalties.

• Developed and enforced strict contract and change management procedures which reversed a previous half million-dollar revenue loss into a more than $228K surplus. David B. Wilson Page Two

AVAYA COMMUNICATION / LUCENT TECHNOLOGIES & BELL LABS, CONT.

• Implemented Avaya’s first major QSIG inter-switch, flattened and consolidated/converged network implementation solution and also the first IR Sun Blade platform interactive voice response (IVR) solution.

• Planned and led a several hundred agent Professional Services Organization (PSO) Centre of Excellence (COE) in Pune and Hyderabad, India that provides increased business agility through reduced time to market for work packages, value chain opportunities and vertical solutions.

• Led Professional Services Strategy Execution Office (SEO) which improved PSO output by 98%.

• Conducted frequent world and corporate-wide risk, contract management, project communications web training for several hundred PSO managers.

• Established the Global Implementation Governance Model for a customer representing $45M estimated annual revenue, reaching a 100% Net Promoter Score (NPS) implementation performance rating surpassing the customers’ mandatory 60% NPS threshold.

• Conducted key Thai customer project audit and developed a remediation plan averting potential litigation and convincing the customer to reverse its decision to withhold sign-off on $1.5M payment.

• Successfully salvaged and saved an out of control design flawed project that had gone to contract four weeks late with an overly aggressive project schedule for a major public utility facing a multimillion dollar government regulation noncompliance penalty.

CISCO SYSTEMS, INCORPORATED, San Jose, CA 1998

Project Lead

Oversaw deployment of U.S. Sales IT initiatives.

• Project managed one of the first and most extensive multi-national company workforce paradigm transformations from static office space to dynamic virtual office. This eliminated real estate expenses for company and clients and significantly increased sales of Cisco routers. RELEVANT LEGAL EXPERIENCE

LOTUS DEVELOPMENT CORPORATION/IBM, Cambridge, MA 1997 Law Clerk

OFFICE OF THE CITY ATTORNEY LABOR AND EMPLOYMENT DIVISION, San Francisco, CA 1996 Law Clerk

EDUCATION & CERTIFICATIONS

Juris Doctor, New England School of Law, Boston, MA Honors:

• Dean Arthur W. MacLean Founder’s Award for Academic Excellence recipient - top day division graduate.

• The Center for Computer-Assisted Legal Instruction (CALI) National Employment Law Highest Grade Award recipient (formerly American Jurisprudence award). BFA, Rochester Institute of Technology (RIT), Rochester, NY Project Management Professional (PMP) Certification, Project Management Institute, Newtown Square, PA

Project Management Master's Certificate, Stevens Institute, Hoboken, NJ Six Sigma Yellow Belt Certification, AVR Associates, Ltd., Denver, CO ICAgile Certified Professional (ICP), International Consortium for Agile (ICAgile), Sterling, VA Provisional Teaching Certification

New York State Technology Education, State University of New York, Oswego, NY

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