Customer Service Representative

KEN ROOPCHAND

**** **** ***** *****, *******, TX 77083 713-***-**** ************@*******.***

SUPPLY CHAIN LOGISTICS EXECUTIVE

Top-performing, results-producing professional with successful experience in key areas of international logistics and supply-chain operations, demonstrated ability to make improvements in operations, productivity, and bottom-line results. Extensive background in contract, sourcing and documentation, with proven, hands-on supervisory responsibilities. Skilled in trouble-shooting and problem resolution, successful track record in providing direction, operational support and management expertise in international materials transport and supply-chain management environments. Forward-thinking, excel in increasing productivity, ensuring excellent customer support and service, and making process improvements leading to greater productivity and profitability.

AREAS OF EXPERTISE

International Logistics & Distribution Specialist ● Customer Service● Supply Chain Planning

● Order Processing Customer Relationship Management ● Contract Sales & Negotiation ● Vendor Management Shipping & Transport of Materials ● Safety & Compliance ● Written/Verbal Communication

PROFESSIONAL EXPERIENCE

Shell Chemicals, Houston TX

Accounts Coordinator: 2014 – 2016

Inventory/ Stock management

Invoice management

Credit management

Contract maintenance

Manage movement of various chemical product lines including polyol (polymers)

Coordinate chartered vessels export, from United States to Europe, Asia & South America

Coordinate workflow of various modes transportation and offloading of materials via (pipeline, truck, rail, ISO tanks).

Key Accomplishments:

Serve as liaison, facilitating communication between NVOCC, terminals, and rail agents; use vendor websites and Microsoft communication tools.

HSSE (Health, Safety, Security & Environment) compliant.

Implemented and documented the standard operational procedure for ISO-tank imports into US territory.

SABIC AMERICAS INC., Houston, TX

Logistics/Contract & Sourcing Administrator, 2009-2014

Effectively manage relationships with goal of improving customer service and satisfaction; oversee all operations related to marine, land, and foreign-to-foreign logistics for Polymers & Chemical Division, for Central, South, and North American regions.

Manage workflow and improve process efficiency while carrying out responsibilities, including, warehousing, planning, scheduling, execution, and monitoring of transportation and offloading materials transported by a variety of means (charted vessels, bulk liquid vessels, VOCs and NVOCCs, truck, rail, ISO tanks and more).

Manage the timely and accurate processing of order placement and nominations within SAP, additionally utilizing SAP module to create vendor/customer codes, and in preparing reports.

Key Accomplishments:

Serve as liaison, facilitating communication between steamship lines, terminals, and rail agents; use vendor websites and Microsoft communication tools.

Comply with safety guidelines; monitor chemical storage tank maintenance, repair, and conversions.

Meet regulatory and compliance standards; assist with rail fleet management which includes tracking, recording, and maintenance, ensuring that repairs, cleaning, and conversions are in line with Department of Transportation (DOT) standards.

Ensure effective and timely vendor sourcing/negotiations; conduct sourcing of new vendors, and maintain vendor contracts/leasing agreements with terminals, rail agencies, inspection companies.

Contribute to business development by functioning as agent for relevant logistics duties and operations; facilitate processing of spot and contract sales of domestic imports of chemicals (glycols, methanol) for vessel, barges, pipeline tank transfers, truck, and rail modes within United States.

MAERSK, INC Woodlands, TX

Cross Trade Documentation Agent, 2008-2009

Promoted business development and foreign trade alliances; provided foreign-to-foreign documentation, preparation, and support, with North America second traders.

Strengthened business relationships and ensured effective customer service; worked closely with customers to provide resolution to issues related to Bill of Lading.

Key Accomplishments:

Managed the provision of information for business clients and partners related to trade and expansion opportunities available around the world; facilitated the securing of resources and implementation of business strategies for international trade.

MAERSK, INC Woodlands, TX

Contract & Pricing Rate Auditor, 2005-2008

Ensured compliance with government contracting regulations; audited bills of lading and price in adherence to contracts; revised pricing to match contract filings with Federal Maritime Commission.

Identified pros and cons of different contracts; conducted discussion with other Pricing & Auditing authorities to resolve issues requiring commercial consideration.

Key Accomplishments:

Monitored and updated commercial price lists as needed.

Established system of documentation displaying review of internal and external comparative price data, showing contractual wins and losses occurring as a result of price considerations.

C.M.M. BROKERAGE SERVICE LIMITED, Trinidad, West Indies

Customs Clerk/ Documentation Analyst, 2002-2004

Ensured accurate and efficient organization and dissemination of customs documents.

Processed customs clearance for Less than Container Load (LCL), Break Bulk (loose materials), and Full Container Load (FCL) shipments on behalf of import customers.

Harmonized Tariff classification for applying relevant customs duties owed to the state.

Key Accomplishments:

Successfully supervised customer service representative in resolving customer disputes.

Previous positions include Quality Assurance Leader/Custom Service/Custom Clerk for C.C. Customs Brokerage & Material Management, Trinidad, West Indies (2000-2002), and Data Entry Processor and Customs Clerk for TRANSWORLD Services LTD, in Trinidad, West Indies (1994-1998).

EDUCATION

Princes Town Senior Comprehensive College, Trinidad, West Indies

CERTIFICATIONS

Caribbean Examination Council Examination Certification

Certified Nurse Aide

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